20 meilleures offres (senior customer service, calgary, ab) (à pourvoir)

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General Manager

Fix Nation Restoration -
Calgary, AB

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Détails du poste

Temps plein

Profil recherché

Prévisions financières
Budgétisation et prévisions financières
Comptes débiteurs
Permis de conduire de classe 5
Développement des relations avec la clientèle
Microsoft Outlook
Expérience en gestion
Gestion des opérations
Service à la clientèle
Leadership d'équipe
Coaching
Politiques de santé et sécurité au travail
Leadership stratégique
Études postsecondaires
Restauration de bâtiment
Préparation de rapports de gestion financière
Développement des relations avec la clientèle
Leadership en amélioration de la qualité
Développement commercial
Xactimate
Certification IICRC
Gestion de la relation client
Mentorat
Orientation axée sur le service à la clientèle
Réglementation en santé et sécurité du travail (SST)
Sens de l'organisation
Gestion de budget
Partenariats stratégiques
Affaires
Leadership
Compétences en communication
Interaction avec les clients
Entretien des installations

Description complète du poste

General Manager – Fix Nation Restoration Calgary and Edmonton (A Division of the Luxuria Group of Companies)

Luxuria Group is a multi-disciplinary company based in Calgary and Edmonton, Alberta. Our strengths lie in our customized approach through transparency and simplicity in deal structure, streamlined decision-making, deep comprehension of the industries in which we operate, and efficient delivery. Our goal, and always will be, is to deliver value—for our clients, our investors, our partners, our tenants, and most importantly, the communities in which we operate. Together, we are building a legacy of excellence, one project at a time.

We specialize in disaster restoration services, helping families and businesses recover from fire, flood, storm, and other emergencies. We are currently seeking a General Manager to oversee operations across our Calgary and Edmonton branches.

This is a senior leadership position responsible for driving operational excellence, financial performance, and business growth across both locations. The successful candidate will be a strategic, hands-on leader with a proven track record in insurance restoration, team development, operational leadership, and client relationship management. They will play a critical role in strengthening operations, developing leaders, and positioning the organization for continued growth and success.

Key Responsibilities

Provide strategic leadership and direction for the daily operations of the Calgary and Edmonton branches.
Lead, coach, mentor, and develop Project Managers and field leadership while fostering a culture of accountability, collaboration, professionalism, and continuous improvement.
Oversee restoration and reconstruction operations to ensure projects are completed safely, efficiently, on schedule, within budget, and in accordance with company quality standards.
Monitor operational and financial performance across both branches through key performance indicators (KPIs), implementing strategies to improve productivity, profitability, and customer satisfaction.
Assume full accountability for branch financial performance, including budgeting, forecasting, revenue, expenses, profitability, job costing, accounts receivable, and overall business results.
Ensure compliance with all applicable legislation, occupational health and safety requirements, company policies, procedures, and industry best practices.
Build and maintain strong relationships with insurance partners, adjusters, brokers, commercial clients, property managers, contractors, suppliers, and other key stakeholders.
Drive business development initiatives by strengthening existing partnerships, identifying growth opportunities, and representing the organization professionally within the community and industry.
Champion an exceptional customer experience by ensuring timely communication, quality workmanship, and prompt resolution of customer concerns.
Review operational reports, work-in-progress, project performance, and financial data to support strategic decision-making and continuous improvement initiatives.
Lead branch planning, resource allocation, scheduling, and operational efficiencies to maximize productivity and service delivery.
Maintain a strong understanding of insurance restoration processes and industry systems, including Xactimate, XactAnalysis, and other restoration management platforms.
Ensure company assets, equipment, vehicles, and facilities are properly maintained, safeguarded, and utilized effectively.
Participate in executive leadership meetings, strategic planning initiatives, and other organizational projects as assigned.
Perform other duties and responsibilities as reasonably assigned to support the continued growth and success of Fix Network Restorations.

Qualifications & Requirements

7+ years of progressive leadership experience in the disaster restoration, insurance restoration, or construction industry, with experience managing branch or multi-site operations.
Proven success leading teams, driving operational excellence, and achieving financial and performance objectives.
Strong knowledge of insurance restoration processes, including mitigation, reconstruction, and claims management.
Experience with budgeting, forecasting, job costing, financial reporting, and operational KPIs.
Demonstrated ability to build and maintain relationships with insurance partners, adjusters, brokers, commercial clients, and other key stakeholders.
Working knowledge of Xactimate, XactAnalysis, Encircle, or similar restoration management systems.
Excellent leadership, communication, problem-solving, and organizational skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Valid Class 5 driver's licence with the ability to travel regularly between the Calgary and Edmonton branches.
IICRC certifications, post-secondary education in Business, Construction Management, or a related field are considered assets.

At Luxuria Group, we take pride in our craftsmanship, our people, and our principles. If you are an Office Coordinator who values tradition, teamwork, and excellence in service, we invite you to apply and become a part of our respected legacy.

______________________________________________________________________

Luxuria is an equal opportunity employer. We embrace diversity and inclusion and are committed to providing equal opportunity. Embracing diversity, we ensure fair and equitable practices in our hiring decisions.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

Please Note: All applicants must be legally entitled to live and work in Canada.

Job Type: Full-time

Benefits:

Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Vision care

Application question(s):

What is your salary expectation for your next role?
Do you have Xactimate or PSA experience?

Experience:

Management: 5 years (preferred)

Licence/Certification:

Class 5 Licence (preferred)

Work Location: In person

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