20 meilleures offres (customer service manager, calgary ab) (à pourvoir)

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Hospitality Manager (AGM) - Native Tongues Taqueria
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Sales Manager - FFUN Motorsports Saskatoon Relocation Bonus up to $5,000
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Automotive Service Manager/ Lead Advisor

Venture Motorworks
Calgary, AB

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Détails du poste

Permanent | Temps plein
À partir de 65 000 $ par an
Il y a 1 jour

Profil recherché

Mécanique automobile
Capacités de présentation
Sens de l'organisation
Compétences en communication
Connaissances en mécanique
Permis de conduire

Description complète du poste

About Venture Motorworks

Venture Motorworks is a quality-focused automotive repair shop in Calgary. We are not trying to be the cheapest shop in town, and we are not interested in becoming one. Our reputation is built on doing things properly, giving customers clear advice, standing behind our work, and helping people keep their vehicles reliable.

We have a modern facility, a strong team, offer digital vehicle inspections, a great customer experience, Uber rides for customers, and a shop culture that is professional but still fun. Our Google reputation matters to us, and protecting that reputation is a major part of this role.

We are looking for a Service Manager / Lead Advisor who can lead the team from within, staying involved in the daily operation, and help keep a busy service department moving smoothly.

This is not a “manage from the top” position. This is a hands-on operational leadership role.

About the Role

This position is roughly 50% senior service advising and 50% service management.

We already have two full-time service advisors. We do not need another standard advisor, and we do not need a full-time office-based service manager. We need someone who can bridge both worlds.

You will advise overflow customers, handle more complex service conversations, support and manage the advisor team, and take ownership of the daily workflow through the shop.

On a busy day, that may mean managing up to 20 appointments across 6 technicians, keeping the schedule realistic, reviewing inspection findings, building estimates, coordinating parts, dispatching work, handling customer concerns, and making sure nothing falls through the cracks.

When things go wrong, you will often be the person who steps in.

That means difficult customers, warranty concerns, comebacks, communication breakdowns, scheduling problems, or situations where the right answer requires judgment, calmness, and accountability.

Key Responsibilities

As the Service Manager / Lead Advisor, you will be responsible for:

Managing the daily service workflow across the advisor team and technicians
Directly managing, supporting, and holding accountable two full-time service advisors
Advising overflow customers when the service advisors are at capacity
Handling complex service advising situations, including difficult customers and sensitive conversations
Writing estimates and selling recommended work
Reviewing digital vehicle inspections, technician notes, photos, videos, and recommendations
Making sure estimates are accurate, clear, and presented professionally
Dispatching work to technicians based on skill, capacity, priority, and workflow
Monitoring daily technician productivity, efficiency, and available capacity
Coordinating parts requirements so jobs keep moving
Managing customer follow-up when there are issues, comebacks, delays, or warranty concerns
Helping improve advisor processes, scripts, communication standards, and training
Maintaining a high standard of customer communication
Protecting Venture Motorworks’ reputation and customer experience
Ensuring the team stays focused on quality repairs, vehicle reliability, and doing the job properly

This role reports directly to the owners.

What This Role Is Not

This is not a marketing role. This is not a bookkeeping role. This is not a reporting/admin-only management role.

This is not a position for someone who wants to sit back, give orders, and stay away from the counter.

This is not a discount-driven sales role.

We need someone who is active in the day-to-day operation, willing to jump in when needed, and capable of leading by example.

The Right Person

The right person for this role is highly organized, detail-focused, calm under pressure, and comfortable holding people accountable.

You need to be able to keep track of many moving pieces at once: customers, advisors, technicians, inspections, parts, estimates, approvals, workflow, and deadlines.

You do not need to be a licensed technician, but you do need solid mechanical knowledge. You must be able to understand what the technicians are recommending, ask good questions, explain repairs clearly to customers, and know when something does not make sense.

Prior management experience is helpful, but it is not required. Years of service advising experience are less important to us than whether you are genuinely good at the work.

We are looking for someone who can:

Lead by example
Stay calm when the day gets busy
Communicate clearly with customers and staff
Handle difficult conversations professionally
Hold advisors and technicians accountable without creating unnecessary drama
Stay organized in a fast-moving shop environment
Balance customer service, shop capacity, and business needs
Sell needed work ethically and confidently
Maintain high standards without cutting corners
Fit into a quality-focused shop that values reputation over volume-at-any-cost

Required Skills and Experience

To be successful in this role, you should have:

Strong automotive service advising ability
Solid mechanical understanding
Experience working with digital vehicle inspections
The ability to review technician findings and turn them into clear customer recommendations
Experience building and presenting estimates
Confidence handling difficult customers and escalated service situations
Strong organizational skills
Strong written and verbal communication skills
The ability to manage workflow in a busy automotive repair environment
Comfort using multiple software systems

Experience with AutoOps, SteerCRM, Protractor, and AutoVitals is an asset, but not required if you are capable of learning systems quickly.

A driver’s licence is not required for this position.

Compensation and Perks

This is a salaried position with performance based incentives.

Additional perks include:

Staff discounts on parts and labour
No weekends
Modern, well-equipped shop
Professional and fun working environment
Quality-focused team
Strong shop reputation
Digital vehicle inspection process
Customer Uber ride program
Opportunity to play a critical role in the daily success of the business

Why This Role Matters

This is one of the most important operational positions in the shop.

When the workflow is managed well, technicians stay productive, advisors stay focused, customers are informed, and the business runs smoothly.

When it is not managed well, everything becomes harder.

We are looking for someone who understands that service management is not just about telling people what to do. It is about seeing problems early, communicating clearly, keeping people accountable, supporting the team, and making sure the customer experience stays strong even when the day gets complicated.

Pay: From $65,000.00 per year

Benefits:

Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Store discount
Vision care

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service manager (calgary ab)

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