20 meilleures offres (desktop support, calgary ab) (à pourvoir)

Technical Support Specialist - BIL
Xplore Inc —Calgary, AB
- Temps plein
- Télétravail
- Vente
- Compétences informatiques
- Anglais
- Assurance Dentaire
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Support Analyst II
403Tech —Calgary, AB
- De 50 000 $ à 60 000 $ par an
- Temps plein
- Travail hybride
- Informatique
- Compétences rédactionnelles
- Recherche
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IT Support Technician
SysGen Solutions Group —Calgary, AB
- Temps plein
- Travail hybride
- Informatique
- Windows
- Microsoft Office
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il y a 12 jours
Technical Support Operator
Cold Bore Technology —Calgary, AB
- Temps plein
- Anglais
- Recherche
- Microsoft Office
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Operational Support Operator
Cold Bore Technology —Calgary, AB
- Temps plein
- Anglais
- Recherche
- Microsoft Office
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IT Support Specialist
Tech-Wood Building Components Ltd —Calgary, AB
- De 60 000 $ à 70 000 $ par an
- Temps plein
- Maintenance
- Windows
- Amélioration continue
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il y a 13 jours
IT Help Desk Coordinator
Trotter & Morton Group of Companies —Calgary, AB
- Fins de semaine au besoin
- Service à la clientèle
- Windows
- Gestion de projet
- Programmes de Bien-être
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il y a 1 jour
Systems Administrator 1
City of Calgary —Calgary, AB
- De 41,49 $ à 55,51 $ de l’heure
- Temporaire
- Informatique
- Windows
- Diplôme d'associé
il y a 2 jours
Network Support Technician (NOC 22220)
E-net Solutions —Calgary, AB
- 38,40 $ de l’heure
- Temps plein
- Informatique
- Informatique
- Maintenance
Desktop/Network Support
Morrison Homes —Calgary, AB
- Temps plein
- Informatique
- Anglais
- Windows
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
il y a 9 jours
Junior IT Support & Technology Specialist
Situate Business Solutions —Calgary, AB
- De 48 000 $ à 52 000 $ par an
- Temps plein
- Recherche
- Windows
- APIs
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il y a 9 jours
IT Support & Systems Specialist
Air Partners Corp. / AircraftWorks Ltd. —Calgary, AB
- 60 000 $ par an
- Temps plein
- Microsoft Outlook
- Informatique
- Windows
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il y a 7 jours
IT DESKTOP SUPPORT TECHNICIAN
Lanmark —Calgary, AB
- Azure
- Maintenance
- Anglais
il y a 2 jours
Tier 2 Member Support
Xplore Inc —Calgary, AB
- Temps plein
- Télétravail
- Anglais
- Compétences en communication
- Gestion du temps
Postuler rapidement
il y a 1 jour
Bilingual Automotive Fixed Ops Software Trainer
PBS Systems —Calgary, AB
- Temps plein
- Microsoft Outlook
- Parler en public
- Anglais
- Assurance Dentaire
- Congés payés
il y a 13 jours
Senior Simulation Technologist
Sundance College —Calgary, AB
- Temps plein
- Microsoft Word
- Microsoft Excel
- Gestion des stocks
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
il y a 5 jours
Bilingual Tier 1 Technical Support Representative (AB)
Connex Telecommunications Inc. —Alberta
- 19,50 $ de l’heure
- Fins de semaine au besoin
- Google Suite
- Anglais
- Windows
Postuler rapidement
il y a 8 jours
HVAC Technical Support Advisor
The Group Master —Calgary, AB
- De 70 000 $ à 95 000 $ par an
- Travail hybride
- Microsoft Office
- Maîtrise
- Gestion de produits
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
Junior Systems Analyst / Facilities Coordinator
Equinox Engineering Ltd. —Calgary, AB
- Temps plein
- Microsoft Outlook
- CAD
- Maintenance
Postuler rapidement
il y a 2 jours
Desktop Support Landesk - Alberta, Canada
Info-Ways —Calgary, AB
- Sur appel
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
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Technical Support Specialist - BIL

Xplore Inc -
Calgary, AB

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Détails du poste

Temps plein

Profil recherché

Français
Compétences en vente (compétences interpersonnelles)
Recommandation de produits
Vente
Centre d'appels
Compétences informatiques
Études postsecondaires
Anglais
Diplôme d'études secondaires
Service à la clientèle
Orientation vers les ventes
Orientation axée sur le service à la clientèle
Support réseau
MacOS
Compétences en informatique
Linux
Consultation auprès de la clientèle
Interaction avec les clients
Centre d'assistance

Description complète du poste

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

Xplore is seeking a Bilingual Technical Support Specialists to join our growing team! We are looking for self‑disciplined and innovative individuals with exceptional customer service skills who are motivated to apply these strengths in a role that combines technical support with identifying and addressing customer needs. In this role, you will connect directly with customers to diagnose and resolve technical challenges, while also recognizing opportunities to recommend Xplore’s suite of products and services that best support their needs.

Xplore offers a high energy, fast-paced work environment where employee opinions and feedback are valued

We offer:

Competitive compensation package
$3.00/hour Bilingual Premium (French/English)
Bonus incentive opportunities up to $2,800 annually
Excellent company benefits including health and dental
Matched participation in group RRSP
Strong focus on internal promotion, career path development and training.
A robust training program to set you up for success

Key responsibilities include:

Advanced technical troubleshooting with customers to resolve concerns related to internet/network connectivity and email.
Collaborate with internal teams, including Channel Support and Network Operations, to investigate, escalate, and resolve complex technical issues as needed.
Accurately document, prioritize, and track customer tickets and technical issues to ensure timely resolution and effective follow‑up.
Maintain strong working knowledge of Xplore products, services, and troubleshooting procedures, while staying current on relevant technology and industry advancements.
Identifying opportunities to promote and sell Xplore’s suite of products and services by understanding customer needs and recommending appropriate solutions.
Maintain accurate and up‑to‑date customer records across multiple systems, with strong attention to detail.
Supporting reporting, documentation, and administrative activities as required to meet operational and compliance standards.
Consistently meeting or exceeding service, quality, sales, and performance targets while contributing to overall business objectives.

The ideal candidate will possess:

Bilingualism (French/English) is required, with the ability to communicate clearly, professionally, and confidently with customers in both languages.
Completion of post-secondary education in a related field (or equivalent level of experience).
Previous experience in a contact center environment and/or strong customer service experience is an asset.
Demonstrated knowledge of technical support methodologies, tools, and troubleshooting techniques used to identify, diagnose, and resolve connectivity and system-related issues.
Strong computer proficiency with the ability to analyze technical problems, think critically, and deliver effective, timely solutions.
Solid working knowledge of the Microsoft Operating Systems; experience with MAC and/or Linux is considered an asset
Demonstrated customer‑centric mindset, with the ability to build rapport, understand customer needs, and deliver effective solutions.
Comfort engaging in conversations with customers, understanding their needs, and recommending relevant products or service enhancements where appropriate.
Self‑motivated and results‑oriented, with the ability to work independently, manage competing priorities, and meet service and sales performance targets.
Strong sense of accountability, integrity, and professionalism when handling customer interactions, sensitive information, and service commitments.

#XploreJobs

Condition of Employment:

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

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Desktop Support Landesk - Alberta, Canada

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