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Support Analyst (Sales Module)

PBS Systems -
Calgary, AB

Postuler dès maintenant

Détails du poste

Temps plein
Il y a 11 jours

Profil recherché

Live chat
Microsoft Word
Soutien aux ventes
Microsoft Excel
Logiciel de gestion de concession (DMS)
Microsoft Outlook
Amélioration des processus
Windows
Diplôme d'études secondaires
Esprit d'analyse
Prise de décisions
Service à la clientèle
Systèmes de gestion de billets
Orientation axée sur le service à la clientèle
Compétences en communication
Expérience en concession
Interaction avec les clients
Amélioration des processus opérationnels
Permis de conduire
Gestion du temps
Centre d'assistance

Description complète du poste

Company Name: PBS Systems
Job Location: Calgary, AB (Tech Center)
Job Type: Full-time, Permanent
No. of Openings: 01
Job Requirement(s): Travel across Canada and USA up to one week per month
Internal Job Title: Sales Support Analyst - Tier 1
Reports To: Team Lead, Sales Support

PBS is the fastest growing Dealership Software – All Inclusive Business Platform vendor in North America and we’ve only just begun!”

The Opportunity:
At PBS, we’re transforming how people buy and service vehicles—one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we’re growing fast.
We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations—from sales and service to inventory and accounting.
At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations.

The Role:
PBS Systems is looking for a Sales Support Analyst to join our Client Services team. As a Sales Support Analyst, you will provide excellent support to our new and existing customers in the Sales module of our software. By assisting customers during development, install and training processes of their new dealership software. You will be assisting the customer with new software install training as well as online/on the phone assistance.

Responsibilities:

Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely manner
Logging and documenting all customer interactions within our ticketing system and escalating matters as required
Collaborating with other groups/departments to streamline service delivery
Identify opportunities to drive process improvements that positively impact the client’s experience
Develop knowledge and understanding of our software and the supporting Infrastructure
Achieve program certification within your primary group within 3 months and additional program certification/s within 18 months
Maintaining a high level of punctuality as well as a consistent, reliable attendance standard
Achieving and exceeding KPI targets and other metrics defined by the department
Available to travel at least one week per month throughout the US and Canada
Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes
Commit to ongoing personal development and cross-training as recommended by your Team Lead
Achieve program certification within your primary group within 9 months and additional program certification(s) within 18 months
Contribute to our Knowledge Base to support team processes, knowledge exchange and advance project outcomes

Qualifications:

High school diploma
Must have Valid Driver’s license
Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing
Strong decision making and analytical abilities
Detail oriented
Effective time management and organization skills
Ability to work independently and within a team environment

What we offer:

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being
Paid Time Off – PTO to help you recharge and maintain work-life balance
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
Competitive annual base salary ($49,000k/yr. - $59,000k/yr.)
Up to $4,800 per year in product certification bonuses
Outstanding travel incentive bonuses
Additional performance incentives
Attractive employee referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require reasonable accommodations throughout the recruitment process, please contact the Recruiting team at [email protected].

Postuler dès maintenant

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it support specialist help desk analyst emplois - calgary ab

Support Analyst (Sales Module)

Customer Support Analyst (Legal Accounting)

Accounting Support Analyst - Tier 1

Bilingual (French and English) Support Analyst (Sales Module)

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