3 meilleures offres (sales analyst, calgary ab) (à pourvoir)

Bilingual (French and English) Sales Support Analyst (Sales Module)
PBS Systems —Calgary, AB
- De 48 000 $ à 58 000 $ par an
- Temps plein
- Bilingue
- Microsoft Excel
- Microsoft Outlook
- Assurance Dentaire
- Congés payés
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- Microsoft Excel
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Bilingual (French and English) Sales Support Analyst (Sales Module)

PBS Systems -
Calgary, AB

Postuler dès maintenant

Détails du poste

Temps plein
De 48 000 $ à 58 000 $ par an

Profil recherché

Bilingue
Français
Microsoft Excel
Microsoft Outlook
Service à la clientèle
Anglais
Windows
Diplôme d'études secondaires
Esprit d'analyse
Compétences en informatique
Compétences en communication
Expérience en concession
Permis de conduire
Gestion du temps
Centre d'assistance

Description complète du poste

Company Name: PBS Systems
Job Location: Calgary, AB (Technical Center)
Job Type: Full-time, Permanent
No. of Openings: 01
Job Requirement(s): Travel throughout Canada and USA, 1 week per month
Internal Job Title: Bilingual Sales Support Analyst - Tier 1
Reports To: Team Lead, Sales Support

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team as a Bilingual (French/English) Sales Support Analyst. You will provide top quality knowledge and expertise in both French and English languages, to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments.

Job Responsibilities:

Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely manner
Logging and documenting all customer interactions within our ticketing system and escalating matters as required
Collaborating with other groups/departments to streamline service delivery
Identify opportunities to drive process improvements that positively impact the client’s experience
Develop knowledge and understanding of our software and supporting infrastructure
Achieve program certification within your primary group within 3 months and additional program certification/s within 15 months
Achieving and exceeding KPI targets and other metrics defined by the department
Available to travel at least 1 week per month throughout the US and Canada
Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes
Commit to ongoing personal development and cross-training as recommended by your Team Lead

Qualifications:

High school diploma
Must have Valid Driver’s license
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing in French and English
Strong decision making and analytical abilities
Strong detail orientation
Effective time management and organization skills.
Ability to work independently and within a team environment

What we offer:

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being
Paid Time Off – Generous PTO to help you recharge and maintain work-life balance
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
Competitive annual base salary ($48k/yr. - $58k/yr.)
$5000 French incentive bonus
Up to $4,800 per year in product certification bonuses
Outstanding travel incentive bonuses
Additional performance incentives
Attractive referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.
PBS is an equal opportunity employer. Accommodation will be provided during the hiring process as required.

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Bilingual (French and English) Sales Support Analyst (Sales Module)

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