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Customer Experience Specialist

Canvas + Loft
Calgary, AB

Postuler rapidement

Détails du poste

Temps plein
De 70 000 $ à 120 000 $ par an

Profil recherché

Utilisation d'un ordinateur
Recommandation de produits
Service à la clientèle
Accueil des clients
Capacités de présentation
Orientation vers les ventes
Orientation axée sur le service à la clientèle
Compétences en informatique
Consultation auprès de la clientèle
Approche de vente axée sur les solutions
Compétences en communication
Interaction avec les clients

Description complète du poste

Job Description

Client Experience Consultant

Canvas + Loft — Calgary, AB

Help People Create a Home They Love — And Build a Career While You Do It.

$70,000 – $120,000+ earning potential | Full-Time | Paid Training | Benefits

Are you someone who genuinely enjoys meeting people, understanding what they need, and helping them make great decisions?

Do you believe the best sales experience isn't about convincing someone to buy — it's about listening, educating, and helping them find the right solution?

If so, we may have the right opportunity for you.

Canvas + Loft is growing, and we're looking for a Client Experience Consultant to join our team.

This isn't a traditional “salesperson” role.

Our consultants don't use high-pressure tactics or push customers toward products they don't need. Instead, we believe in educative, consultative selling — understanding the customer, providing knowledge, presenting the right options, and helping them feel confident about their decision.

At the same time, this is a performance-driven role. When you create exceptional experiences, build trust, and help customers find the right products, your earning potential reflects your success.

About Canvas + Loft

Canvas + Loft is a rapidly growing furniture retailer in Calgary focused on creating a better way to shop for furniture.

Furniture is a significant purchase, and we believe customers deserve more than someone simply showing them a product and asking, “So, are you buying it today?”

Our philosophy is simple:

Listen. Educate. Recommend. Earn Trust.

We want our customers to leave feeling that they made the right decision for their home, not that they were pressured into making a purchase.

Our Client Experience Consultants are an important part of creating that experience.

What You will Do

As a Client Experience Consultant, you'll be responsible for creating an exceptional experience from the moment a customer walks into our showroom.

You will:

Welcome customers and create a warm, genuine, and professional experience
Ask thoughtful questions to understand their needs, lifestyle, preferences, space, and budget
Listen carefully and identify what the customer is actually looking for
Educate customers about different furniture options, materials, features, configurations, and benefits
Help customers compare options and understand the differences between products
Make thoughtful recommendations based on the customer's needs — not simply what's easiest to sell
Help customers visualize how products can work in their home
Build trust and develop genuine relationships with customers
Guide customers through the decision-making process
Follow up with customers when appropriate and continue building the relationship
Stay knowledgeable about our products, promotions, systems, and customer experience standards
Work collaboratively with your team to create a positive and energetic showroom environment
Achieve individual and team performance goals through exceptional customer experiences

The goal isn't to “sell” someone something.

The goal is to help the customer make the right decision — and earn the opportunity to serve them.

Experience is helpful. Personality and attitude are more important.

You do not need furniture experience.

You do not need previous sales experience.

We provide the training, product knowledge, systems, and coaching.

What we're looking for is someone who is:

Naturally personable and comfortable meeting new people
A strong communicator who knows how to listen
Curious and genuinely interested in understanding people
Confident without being pushy
Comfortable educating and presenting information
A strong problem solver
Positive, energetic, and professional
Coachable and open to feedback
Motivated by personal growth and performance
Organized and able to manage multiple customers and priorities
Comfortable using computers and learning new systems
Reliable and committed to providing an exceptional customer experience

Most importantly, you should enjoy helping people.

You might be a great fit if you:

Love talking to people and making them feel comfortable
Naturally ask questions before giving advice
Enjoy helping friends or family make decisions
Like learning about products and explaining things to others
Want to build strong communication and business skills
Are motivated by earning potential but don't believe in aggressive selling
Take pride in providing great service
Enjoy working toward goals and measuring your performance
Want to be part of a growing company rather than simply working another retail job
Are ambitious and want opportunities to grow into greater responsibility

Compensation & Benefits $48,000 annual fixed package + commissions ($70,000 – $120,000+ Annual Earning Potential)

This is a performance-based opportunity with significant earning potential for consultants who consistently deliver great customer experiences and strong results.

Our compensation package includes:

Competitive commission structure
Performance bonuses and incentives
Dental benefits
Vision benefits
Paid time off
Employee store discount
On-site parking
Ongoing training and coaching
Career growth and advancement opportunities

Your success is directly connected to your performance, development, and ability to create exceptional customer experiences.

Schedule

Full-time
In-person position
Weekend availability required
Evening availability required

Location

Canvas + Loft
9631 Macleod Trail SW
Calgary, AB

We are Hiring Now!!

If you're personable, ambitious, curious, coachable, and excited about helping people make better decisions for their homes, we'd love to meet you.

Tell us briefly about yourself, your experience working with people, and why you think you'd be a great fit for the Canvas + Loft team.

We are actively interviewing and looking to fill this position quickly.

Job Type: Full-time

Pay: $70,000.00-$120,000.00 per year

Benefits:

Dental care
On-site parking
Paid time off
Vision care

Ability to commute/relocate:

Calgary, AB T2J 0P6: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : working for client directly (calgary ab)

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