Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
We are seeking an experienced IT Support Analyst to provide hands-on technical support to end users while managing the full lifecycle of endpoint devices and IT assets. This role will serve as the primary point of contact for first-level technical support, ensuring employees receive timely and effective assistance for hardware, software, and workplace technology issues.
The successful candidate will be responsible for troubleshooting technical issues, configuring and deploying devices, supporting Microsoft 365 technologies, and maintaining asset inventory and lifecycle processes. This position requires excellent customer service skills, strong technical troubleshooting abilities, and a proactive approach to supporting a dynamic business environment.
- Provide first-level technical support to on-site and remote employees.
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Diagnose and resolve hardware, software, connectivity, and application-related issues.
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Respond to and manage support requests in a timely and professional manner.
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Configure, deploy, maintain, and troubleshoot desktops, laptops, mobile devices, and peripherals.
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Manage the complete asset lifecycle, including procurement support, imaging, deployment, inventory tracking, recovery, and decommissioning.
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Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, and Office applications.
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Assist with user account administration and access management through Active Directory, Azure Active Directory, and Microsoft Intune.
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Perform device enrollment, configuration, and policy management using endpoint management tools.
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Maintain accurate asset records, documentation, and support knowledge articles.
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Escalate complex issues to senior technical teams when required and coordinate resolution activities.
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Support office technology, meeting room equipment, printers, and workplace collaboration tools.
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Participate in hardware refresh initiatives, device rollouts, and technology upgrade projects.
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Deliver a high level of customer service and maintain positive relationships with end users.
- 2+ years of experience in IT support, desktop support, service desk, or end-user support environments.
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Strong troubleshooting and problem-solving skills across hardware, software, and network-related issues.
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Experience supporting Microsoft 365 and modern workplace technologies.
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Working knowledge of:
- Microsoft Azure Active Directory
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Active Directory
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Microsoft Intune
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Microsoft 365 / Office 365
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Windows 10 and Windows 11
- Strong verbal and written communication skills.
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Excellent customer service and user support capabilities.
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Ability to manage multiple priorities and work effectively in a fast-paced environment.
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Strong organizational and time management skills.
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Experience with endpoint deployment, asset management, and device lifecycle processes.
At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.
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