Empyrion Technologies is an award-winning Managed Services Provider recognized on the MSP 501 list and celebrated locally for our service excellence. We’re a people-first, team-driven IT company that loves helping organizations thrive through secure, modern technology.
We support clients across the Lower Mainland, Fraser Valley, and throughout Canada — but we stay grounded in our local community, where our culture of collaboration, learning and having fun shines through. If you’re looking for a place where your work genuinely matters, you’ll feel right at home here.
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The MSP Technician Role
We’re looking for an experienced, well-rounded IT professional who enjoys working both from home and out in the field. You’ll split your time between remote work, visiting clients on-site (mainly Abbotsford, Langley and Surrey), and joining us in our Chilliwack office from time to time.
You’ll thrive in this role if you enjoy variety, autonomy, problem-solving, and meaningful client interactions, and if you’re excited to level up your skills across networking, servers, cloud, and project work.
Important: You must live in — and be able to commute throughout — the Lower Mainland/Fraser Valley. Applicants outside BC or unable to travel to client sites will not be considered.
This role blends remote work, onsite client visits, and hands-on project deployments. You’ll troubleshoot issues, support end users, and help implement modern infrastructure across the Lower Mainland and Fraser Valley.
Remote Work (From Home)
When working remotely, your focus will be on:
- Troubleshooting technical issues escalated from the service desk
- Supporting end users with software, workstation, and account-related problems
- Assisting with Microsoft 365, Intune, Azure AD/Entra, and cloud-based support
- Handling tickets, documenting solutions, and collaborating with the team
- Helping prep for upcoming project work or client deployments
Remote work is less about backend infrastructure maintenance and more about troubleshooting, client communication, and supporting project tasks.
Onsite Field Work
Field work is an important part of the role and includes:
- Visiting client locations across Abbotsford, Langley, Surrey and surrounding areas like Chilliwack, Maple Ridge, Mission.
- Troubleshooting issues that require hands-on support
- Working directly with clients in person to solve problems and provide guidance
- Installing, upgrading or replacing workstations, network devices, firewalls, servers or peripherals
- Completing site assessments and validating network/server health
Project Deployments
You’ll also play a key role in delivering IT projects such as:
- New workstation deployments and PC refresh cycles
- Network upgrades (switches, firewalls, APs, VLAN changes, cabling coordination)
- Server installs, migrations and infrastructure improvements
- Cloud projects including SharePoint, M365 configuration and Azure integrations
- Security rollouts such as MFA, endpoint protection and compliance tools
General Responsibilities
- Collaborate with our service desk and engineering teams
- Maintain accurate documentation and contribute to our internal knowledge base
- Communicate clearly and professionally with clients and coworkers
- Ensure all work meets high-quality standards and aligns with Empyrion best practices
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Career Growth & Professional Development
At Empyrion, we believe great technicians become exceptional ones when they’re given the right environment to grow. We invest heavily in helping our team build long-term careers, not just short-term jobs.
What You Can Expect
- Certification Support: We actively encourage industry certifications such as CompTIA, Microsoft, Cisco, Sophos, and others — and we’ll reimburse approved training and exam fees.
- Dedicated Learning Time: Team members receive opportunities for structured learning, labs, and development days to keep skills sharp and relevant.
- Mentorship & Coaching: Work directly with experienced senior engineers and leaders who will help guide your growth, expand your capabilities and support your career goals.
- Clear Growth Pathways: Whether you want to advance to a higher-tier technical role, specialize in cloud or security, build toward solutions consulting, or move into leadership, we have pathways that align with your interests.
- Project Exposure: Because we’re an MSP, you’ll work on a wide variety of environments, tools and client needs — giving you real-world experience that’s tough to find in a single-company IT role.
- Access to Modern Tech: Get hands-on with the latest tools across cloud, security, networking, automation and collaboration platforms.
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Perks & Benefits
- Competitive salary ($50,000-$78,000 per year depending on experience and skill)
- Extended benefits package including dental, health, vision.
- Hybrid work environment (home + office + field)
- Flexible schedule and paid time off
- Business casual dress code
- On-site parking
- Company events and team-building activities
- Career growth planning and opportunities to learn and get certifications
Work Schedule
- Full-time, permanent
- Monday to Friday 8am to 5pm with some flexibility
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If This Sounds Like You — We Want to Meet You!
If you’re passionate about technology, enjoy working with great clients, and want to be part of a friendly, growing, award-winning MSP team… we encourage you to apply.
Job Types: Full-time, Permanent
Pay: $60,000.00-$90,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Work from home
Work Location: Hybrid remote in Chilliwack, BC V2R 3P1
