1 meilleure offre (front desk receptionist hotel, chilliwack bc) (à pourvoir)

Hotel Receptionist
Comfort Inn —Chilliwack, BC
- De 20,24 $ à 21,90 $ de l’heure
- Temps partiel
- Service à la clientèle
- Hôtel
- Caisse
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Hotel Receptionist

Comfort Inn -
Chilliwack, BC

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Détails du poste

Permanent | Temps partiel
De 20,24 $ à 21,90 $ de l’heure

Profil recherché

Conciliation de caisse en fin de quart
Expérience en hôtellerie et hébergement
Service à la clientèle
Supervision de la garde des espèces et du balancement de la caisse
Traitement des plaintes
Caisse
Orientation axée sur le service à la clientèle
Réception
Service aux visiteurs
Résolution des problèmes de la clientèle

Description complète du poste

The Comfort Inn is looking to hire a PART TIME team member for Front Desk position.
Hotel experience is preferred. Must be available to work on weekends.

Must be willing to train on all hotel shifts.

Front Desk Agent Duties

1. Guest Check‑In Procedures

Verify government‑issued ID and confirm reservation details.
Confirm room type, rate, number of guests, and payment method.
Process pre‑authorization or payment as required.
Issue room keys securely after verifying identity.
Provide hotel information: breakfast hours, Wi‑Fi, amenities, parking, and policies.
Ensure registration card is signed and accurately completed.

2. Guest Check‑Out Procedures

Confirm guest identity before accessing folio.
Review charges, process payments, and provide a receipt.
Ask about the stay and document any feedback.
Update room status to “Vacant/Dirty” and notify housekeeping.

3. Reservation & System Management

Create, modify, and cancel reservations in the PMS.
Verify third‑party bookings and ensure accurate rate/room type mapping.
Maintain accurate arrival, departure, and in‑house lists.
Monitor room inventory and communicate overbooking risks to management.

4. Guest Service & Issue Resolution

Greet all guests promptly and professionally.
Respond to requests, questions, and concerns with courtesy.
Document guest issues and follow escalation procedures when needed.
Coordinate with housekeeping or maintenance to resolve problems quickly.

5. Payment & Financial Responsibilities

Process credit, debit, and cash transactions accurately.
Verify credit card authenticity and follow security protocols.
Post charges, adjustments, and refunds according to policy.
Balance cash and complete shift deposit envelopes.

6. Phone, Email & Communication Handling

Answer calls within three rings using approved greeting.
Transfer calls appropriately and take accurate messages.
Respond to guest emails professionally and within required timeframes.
Maintain clear communication with all departments.

7. Room Key & Security Control

Issue keys only after verifying guest identity.
Maintain key logs and secure backup keys.
Report any suspicious activity immediately.
Follow emergency procedures and document incidents.

8. Housekeeping & Maintenance Coordination

Update room statuses in real time.
Communicate rush cleans, stayovers, and special requests.
Report maintenance issues promptly and follow up until resolved.
Ensure rooms are ready for arrivals before check‑in time.

9. Shift Documentation & Handover

Complete daily checklists and required logs.
Record incidents, guest complaints, and unresolved issues.
Communicate important notes to the next shift and management.
Ensure the front desk area is clean, organized, and guest‑ready.

10. Loyalty Program Support

Enroll guests in the loyalty program.
Explain benefits, point posting, and promotions.
Ensure member numbers are correctly added to reservations.

11. Lobby Presence & Professional Conduct

Maintain a welcoming, attentive presence in the lobby.
Greet guests entering the building.
Keep the front desk tidy and professional at all times.

Pay: $20.24-$21.90 per hour

Work Location: In person

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