Reporting To: Office Manager / General Manager
Location: In-office
Hours: 3–4 days per week, 9:00 a.m. – 5:00 p.m., with occasional Saturdays as required
Compensation: $23.00–$25.00 per hour, based on experience
About the Role
We are looking for a friendly, organized, and proactive Administrative & Customer Experience Coordinator to become an important part of our team.
As the first point of contact for many of our customers, you'll help create an exceptional customer experience while ensuring the office runs efficiently behind the scenes. This is a varied role that combines administration, customer service, showroom support, community engagement, and light marketing activities.
If you enjoy working with people, keeping things organized, and finding creative ways to support a growing business, we'd love to hear from you.
Key Responsibilities
Administrative Support
- Answer incoming telephone calls professionally and direct inquiries appropriately.
- Welcome customers and visitors to the showroom.
- Perform general office administration, including filing, scanning, data entry, photocopying, and document preparation.
- Maintain organized electronic and paper filing systems.
- Order and maintain office supplies and marketing materials.
- Organize and maintain the brochure room and showroom literature.
- Assist with scheduling appointments and coordinating customer communications.
- Support various office projects and administrative initiatives.
- Complete additional administrative duties as assigned.
Customer Service & Showroom Support
- Deliver outstanding customer service both in person and over the phone.
- Assist customers visiting the showroom by answering basic product questions and connecting them with the appropriate team member.
- Communicate with customers regarding order updates, appointments, deliveries, and general inquiries.
- Help ensure every customer interaction reflects our commitment to professionalism and service excellence.
Community Engagement
- Support local marketing initiatives by distributing promotional materials within targeted neighbourhoods.
- Participate in community events and promotional activities as required.
- Help build awareness of the company within the local community through positive customer interactions and outreach.
Marketing & Social Media Support
- Assist with creating engaging social media content for Facebook, Instagram, and TikTok.
- Capture photos and short videos featuring products, projects, team members, and company culture.
- Schedule posts and assist with maintaining an active social media presence.
- Contribute creative ideas for content that showcases the company's products, expertise, and personality.
Please note: This role supports our marketing efforts by creating and sharing content. Overall marketing strategy, advertising campaigns, and brand direction are managed separately.
Team Support
- The successful candidate will be cross-trained to provide administrative support across various departments, including customer service, estimating support, scheduling, and office operations.
- Assist team members during vacations, absences, or periods of increased workload.
- Look for opportunities to improve office efficiency and enhance the customer experience.
Qualifications
Required
- Previous experience in an administrative, receptionist, customer service, or office support role.
- Exceptional customer service and communication skills.
- Strong organizational and time management abilities.
- Excellent attention to detail.
- Proficiency with Microsoft Office (Word, Excel, Outlook).
- Comfortable learning new software and technology.
- Ability to manage multiple priorities in a fast-paced environment.
- Positive attitude with a willingness to learn and help wherever needed.
- Valid driver's licence and reliable transportation.
Assets
- Experience working in a showroom, retail, construction, home improvement, or service industry.
- Experience creating content for Facebook, Instagram, or TikTok.
- Basic photography or video editing skills using a smartphone.
- Exposure to estimating or quoting processes.
- Experience using CRM or customer management software.
Core Competencies
- Customer Focus
- Communication
- Organization
- Initiative
- Adaptability
- Teamwork
- Professionalism
- Creativity
- Problem Solving
- Attention to Detail
Physical Requirements
- Ability to sit and work at a computer for extended periods.
- Ability to lift and carry office supplies or marketing materials (up to 25 lbs.).
- Ability to stand and assist customers in the showroom.
- Ability to walk through neighbourhoods while participating in community outreach activities.
What We Offer
- Competitive hourly wage.
- Flexible part-time schedule.
- Supportive and collaborative work environment.
- Variety in daily responsibilities.
- Training across multiple areas of the business.
- Opportunities to contribute ideas and make a meaningful impact on the customer experience.
- A workplace where initiative, teamwork, and exceptional customer service are valued.
Success in This Role
The ideal candidate is someone who genuinely enjoys helping people, takes pride in staying organized, and thrives in a role where no two days are exactly alike. They are dependable, adaptable, and willing to pitch in wherever needed to support both the team and our customers.
Pay: $23.00-$25.00 per hour
Benefits:
- Company events
- On-site parking
Work Location: In person
