1 meilleure offre (it support analyst, columbus) (à pourvoir)

Help Desk Analyst
Adecco Canada —Ajax, ON
- De 25 $ à 30 $ de l’heure
- Temporaire
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Assurance Dentaire
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il y a 1 jour

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Help Desk Analyst

Adecco Canada -
Ajax, ON

Postuler rapidement

Détails du poste

Temporaire | Contrat
De 25 $ à 30 $ de l’heure
Il y a 1 jour

Profil recherché

Microsoft Word
Certification ITIL
Microsoft Excel
Microsoft Outlook
Informatique
SCCM
Service à la clientèle
Windows
Support informatique
Service Now
Compétences en communication
Active Directory
CompTIA A+
Centre d'assistance
Technologie de l'information

Description complète du poste

Adecco is currently hiring a full-time Help Desk Analyst to join our client's IT team in Ajax, ON. This role is ideal for a customer-focused, technically skilled professional who enjoys troubleshooting, resolving issues, and supporting users in a fast-paced environment.
You will be responsible for providing day-to-day technical support, ensuring systems run smoothly, and delivering a high level of service to end users.

Pay Rate: $25.00 - $30.00 (based on experience)
Location: Ajax, ON
Shift: Monday to Friday | 7:30am - 4:30pm
Job type: Temporary | Full-time | 12-month contract
Vacancy Status: This posting is for an existing vacancy .

Here's why you should apply:

Paid weekly accurate and on time
Strong health and safety programs
Medical and dental benefits once qualified
Free training programs
New and quicker onboarding process

Responsibilities:

Assist with PC imaging, setup, and deployment
Diagnose and resolve IT incidents and service requests via ServiceNow, email, phone, and walk-up support
Troubleshoot issues related to PCs, laptops, printers, and peripherals
Support Windows 11 operating systems and Microsoft 365 applications
Perform basic Active Directory tasks (password resets, account unlocks, group updates)
Handle incoming tickets and requests in a professional, customer-focused manner
Track, update, and manage tickets using an incident management system
Document incidents, resolutions, and standard operating procedures
Escalate complex issues to Level 2 support teams when required
Identify recurring issues and contribute to problem management and trend analysis
Follow ITIL-based processes for incident and request management

Qualifications and Skills:

Diploma or degree in Computer Science, Information Technology, or related field
2-5 years of experience in an IT support or help desk role
Strong communication and customer service skills
Windows 11
Microsoft 365 (Word, Excel, Outlook, Teams)
Active Directory (basic administration)
PC hardware (Dell preferred)
Printers and peripherals
SCCM imaging
Experience with IT ticketing systems (e.g., ServiceNow)
Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are an asset
A problem-solver with strong troubleshooting skills
Detail-oriented and organized
A team player with excellent communication skills
Ability to prioritize and manage multiple support requests
A customer-first mindset with a proactive approach
Mu st be legally eligible to work, and reside in Canada

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.
At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.
Please reach out to learn how the Aspire Academy can upskill you into your next role.
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