1 meilleure offre (night auditor, courtenay, bc) (à pourvoir)

Night Auditor/Front Desk
Coast Courtenay Hotel —Courtenay, BC
- De 20 $ à 22 $ de l’heure
- Temps plein
- Bilingue
- Hospitalité
- Service à la clientèle
Postuler rapidement
il y a 8 jours

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Night Auditor/Front Desk

Coast Courtenay Hotel
Courtenay, BC

Postuler rapidement

Détails du poste

Permanent | Temps plein
De 20 $ à 22 $ de l’heure
Il y a 8 jours

Profil recherché

Bilingue
Hospitalité
Multilingue
Service à la clientèle
Standard téléphonique
Étiquette au téléphone
Compétences en communication
Hôtellerie

Description complète du poste

Overview
We are seeking a friendly, professional Night Auditor / Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming environment. This role requires strong communication skills, attention to detail, and a passion for hospitality. Bilingual or multilingual abilities are highly valued to assist diverse guest needs and enhance guest experience.

Duties

Greet guests warmly upon arrival and assist with check-in and check-out procedures
Manage multi-line phone systems to handle reservations, inquiries, and guest requests efficiently
Provide excellent customer service by addressing guest needs promptly and professionally
Maintain accurate records of guest information and reservations using hotel management software
Offer guest services such as concierge assistance, directions, and local recommendations
Handle guest complaints or concerns with tact and professionalism to ensure satisfaction
Ensure the front desk area remains organized, clean, and welcoming at all times
Collaborate with housekeeping and maintenance teams to ensure smooth operations
Uphold hotel policies and procedures to ensure safety and security for all guests

Accounting & Financial Reconciliation (Night Audit):

Run the daily night audit function using the hotel's PMS.
Post and balance all room charges, taxes, food & beverage, and other guest transactions.
Reconcile daily financial records, verify credit card settlements, and balance the front desk till.
Investigate and resolve any discrepancies in accounts.
Prepare and distribute accurate daily reports (revenue, occupancy, etc.) for management.

Administrative & Reporting:

Prepare various reports for different hotel departments (Housekeeping, owners, management etc.).
Maintain guest records and ensure accuracy in guest profiles.
Follow all established audit, security, and emergency procedures.
Complete end-of-shift duties, including workstation organization and preparing for the day shift.
Post and balance all room charges, taxes, food & beverage, and other guest transactions.
Reconcile daily financial records, verify credit card settlements, and balance the front desk till.
Investigate and resolve any discrepancies in accounts.
Prepare and distribute accurate daily reports (revenue, occupancy, etc.) for management.

Experience

Previous experience in front desk or customer service roles within the hospitality industry is preferred, especially hotel experience
Strong phone etiquette skills with experience managing multi-line phone systems
Excellent communication skills, including bilingual or multilingual abilities, are a plus
Demonstrated ability to provide outstanding guest services in a fast-paced environment
Knowledge of hospitality standards and procedures is advantageous
Ability to handle multiple tasks simultaneously while maintaining professionalism and composure

Pay: $20.00-$22.00 per hour

Benefits:

On-site parking

Work Location: In person

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Night Auditor/Front Desk

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