1 meilleure offre (senior it technician, dartmouth ns) (à pourvoir)

In-House Security Tech Support
Wilsons Security —Dartmouth, NS
- Temps plein
- Esprit d'analyse
- Compétences en communication
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Valid Ontario Class G or G2 driver’s licence. University degree in Information Technology, Computer Science, Computer Engineering or a related field.
De 3 120 $ à 4 640 $ par mois
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In-House Security Tech Support

Wilsons Security
Dartmouth, NS

Postuler rapidement

Détails du poste

Temps plein

Profil recherché

Live chat
Systèmes de contrôle d'accès
Système de vidéosurveillance
Esprit d'analyse
Prise de décisions
Service à la clientèle
Systèmes de gestion de billets
Orientation axée sur le service à la clientèle
Gestion des ordres de travail
Compétences en communication
Interaction avec les clients
Centre d'assistance

Description complète du poste

Are you a highly motivated individual with exceptional technical skills? Do you enjoy troubleshooting, problem solving, and helping others? Apply to join our team as In-House Security Tech Support! You'll work for a growing, family-owned company that has been providing Canadians with locally based service for over 100 years.

The successful candidate will be a key member of our Next Level Support Team providing tier 2 support to our clients and internal teams, as well as subcontractors.

Key Responsibilities:

Provide exceptional customer service to clients and staff of Wilsons Security
Answer incoming inquiries via phone, email, and chat
Remotely troubleshoot an array products and services with clients as well as technicians and subcontractors, answering any questions that may arise
Resolve client concerns and make recommendations where appropriate to ensure optimal system function
Remote software management including code and user updates, schedule management, configuration settings, etc.
Manage work orders assigned to the NLS queue to ensure they are actioned in a timely manner
Work within client’s 3rd party ticketing systems for work order management
Process system activations including GSM
Maintain positive relationships with our clients, team, and subcontractors
Work professionally under pressure
Other projects as required

Qualifications:

Must have a minimum of 3 years experience in the security industry, with in-depth knowledge of cameras, access control, and intrusion systems
IT Helpdesk experience an asset
Excellent communication skills, both written and verbal
Client-Focused
Ability to work both with a team and independently
Dependable, diligent, and punctual
High degree of accuracy and thoroughness
Strong analytical and decision-making skills
Detail-oriented and organized
Strong critical thinking abilities
Ability to prioritize workload in a fast-paced work environment
Demonstrated experience in client-facing roles
Proven skills in conflict resolution
Eagerness to learn & effective team player

This a full-time, permanent position with a very attractive compensation package including benefits, pension matching, and other employee incentives. Our office is in the Burnside Industrial Park and the hours are Monday to Friday between 8:30 am to 4:30 pm.

If you are interested in this position and meet the above criteria, please apply! We thank all applicants; however, only those selected for an interview will be contacted.

Work With Us

Wilsons Security is redefining security for home and business owners across Canada with a forward-thinking mentality. We are able to provide clients with solutions that protect their loved ones and their investments. We also offer integrated home automation, energy management solutions, and innovative new smart connect systems for making the most out of your home technology. Recently we've expanded to provide our clients extra peace of mind and independence through interactive Wellness systems that help keep senior loved ones safe at home longer. We're always looking for ways to bring our clients superior value and service. We’re your trusted local experts. Wilson Fuel Co. Ltd has been recognized as one of Canada’s 50 Best Managed Companies.

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In-House Security Tech Support

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