About the Company
Since 1998, DKI Precision Restorations has been a trusted full-service restoration company in British Columbia. We follow a simple philosophy, we only hire people we'd be happy to have working in our own homes people who demonstrate courtesy and respect every time they meet our customers.
We are committed to providing a safe, exciting, challenging, and rewarding workplace for every member of our team.
Job Responsibilities
Every item counts. Every family deserves your best.
We are looking for a Contents Technician & Contents Crew Lead. A permanent full-time employment with a company serving BC communities for over 25 years. The right person for this role understands that behind every damaged home is a family waiting to get their life back. You are detail-oriented, hardworking, and the kind of person who never cuts corners because you know these aren't just things, they are someone’s life.
In this role, you will work on a variety of restoration jobs. The work requires careful focus and packing of insured belongings. It is a hands-on role where attention to detail, organization, and teamwork are very important.
What We Are Looking For
- Thoroughly clean smoke residue from contents and structures
- Pack contents with protection and care
- Follow established procedures for cleaning structures and handling customers’ possessions
- Perform detailed structure cleans and post-construction cleans to prepare homes for occupancy to exact standards
- Clean all types of flooring including sweeping, mopping, vacuuming, and hand scrubbing
- Process and clean contents in the warehouse using established techniques
- Maintain cleanliness at both office facilities and job sites
- Complete daily updates for every active claim in PSA and email
- Document inventory and non-restorable contents using Encircle (training provided)
Requirements
- Minimum 2 years of restoration industry experience is considered an asset
- Previous work experience in a cleaning role
- Ability to work overtime for after-hours emergency work
- Ability to work well under pressure in difficult circumstances
- Strong communication skills (spoken and written)
- Ability to work independently as well as within a team environment
- Ability to pass a criminal background check if required
- Valid BC Class 5 Driver’s Licence with a clean driver’s abstract (required)
- Familiarity with basic technology such as cellphone use, Outlook email, and Encircle
Your First Few Weeks: What Onboarding Looks Like
We have supportive team culture and set every new team member up for success from day one and place strong emphasis on onboarding and training.
Week 1–2: Introduction & Orientation
Meet your team, tour our Delta facility, and get familiar with our systems including PSA, Encircle, and Outlook. You will work alongside crew members on pack-outs and warehouse non-restorable listings.
Week 2–3: Hands-On Training
Shadow experienced team members on live jobs to understand our quality standards. Begin assisting with documentation and daily claim updates with guidance. Experienced team members support new staff by sharing proper procedures and techniques that help build confidence in the role.
Week 3–5: Building Confidence
Team members take time to explain processes and demonstrate the correct way to perform tasks. You will begin taking on increasing responsibility in the field while receiving regular feedback and support from your supervisor.
Ongoing: Mentorship & Growth
Your manager will support your long-term development through regular performance discussions and access to further training opportunities that help you grow toward Team Lead roles.
On-Call Rotation – How It Works
Restoration doesn’t stop when the workday ends and neither do we.
Our on-call rotation ensures customers receive a rapid response when emergencies happen.
- On-call shifts are shared across the team on a rotating basis
- No single person carries the load
- When on call, you must be reachable by phone and respond within a defined timeframe
- After-hours callouts are compensated with overtime pay
- On-call schedules are provided in advance to allow planning of personal time
- Our dispatch team supports you throughout the process
What We Offer
- Competitive pay: CA$22.00 – CA$27.00/hour based on experience, with regular performance reviews
- Extended dental & health coverage beginning after 3 months of employment
- Paid overtime for after-hours emergency work and callouts
- Career advancement: Clear growth path to become a Team Lead
- No two days are the same. The variety keeps the job interesting, even when it is back-to-backpack-outs or final cleans.
- During slower periods, the team ensures work remains available, so employees do not have to worry about losing hours as crew gets appointed and work in different areas of the contents division not limited to field work, warehouse support, and laundry processing.
- You will often be on the road, working across different claims and communities in the Lower Mainland and sometimes across British Columbia.
- You will see the satisfying results of your work at the end of every job.
Training, Development & Certifications
We invest in our people. As a Contents Technician, you will be offered training during your tenure here:
- Confined Space Training
- Fall Protection Training
- Asbestos Training
- Encircle Digital Documentation Platform Training
- Ongoing Leadership and Crew Management Coaching
Extra Perks
- Company-provided uniforms and PPE so you are properly equipped for the job
- Employee referral program with bonuses for successful referrals
Hear From Our Team
"Management has acknowledged our hard work on difficult projects when we completed jobs under tight deadlines and received great feedback from clients."
"You’re not just a number here. Field staff and office staff know who you are, which makes coming to work easier."
"The contents team is always willing to answer questions and guide you when you are stuck. They take time to explain the processes and demonstrate the correct way, which helps you gain confidence in your work."
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
DKI Precision Restorations is committed to equal opportunity. Our goal is to foster an inclusive and diverse workplace that reflects the communities where we operate while creating an environment where every individual can thrive and build a successful career.
Requests for accommodation due to disability or other protected characteristics can be made at any stage of the recruitment process by contacting our Human Resources team.
Job Types: Full-time, Permanent
Pay: $22.00-$27.00 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Tuition reimbursement
- Vision care
Application question(s):
- Are you flexible to work during evenings, weekends, and statutory holidays?
- What is your salary expectation?
- When can you start the position?
- Are you legally authorized to work in Canada?
- Any experience driving and parking a cube truck or full-sized panel van?
- Do you have any current or previous experience working for a restoration company? If yes, please list the restoration company name(s) and the role(s) you held
Experience:
- Contents Technician OR Cleaning: 2 years (required)
Licence/Certification:
- Class 5/N Licence (required)
Location:
- Delta, BC V4G 1C3 (preferred)
Work Location: On the road
