20 meilleures offres (information technology manager, delta, bc) (à pourvoir)

Lead, Service Desk
Taiga Building Products —Burnaby, BC
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- Windows
- Expérience en supervision
- En présentiel
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il y a 3 jours
IT Project Manager
Pan American Silver Corp —Vancouver, BC
- De 120 000 $ à 130 000 $ par an
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- Espagnol
- Azure
- Oracle
- Assurance Dentaire
- Assurance Vision
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IT Supervisor
Happy Planet Foods —Burnaby, BC
- Temps plein
- Compétences rédactionnelles
- Windows
- Expérience en supervision
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Information Technology - Senior Manager/Manager, Technical Program Management
Aritzia —Vancouver, BC
- De 100 000 $ à 300 000 $ par an
- Temps plein
- DevOps
- SQL
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Information Technology –Technical Program Manager, Cyber Security
Aritzia —Vancouver, BC
- De 100 000 $ à 300 000 $ par an
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- Azure
- PMP
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il y a 10 jours
IT Manager, Maintenance and Procurement Systems
West Fraser —Vancouver, BC
- De 124 000 $ à 147 000 $ par an
- Ingénierie
- Baccalauréat
- Gestion d'équipe
- Assurance Dentaire
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Manager, IT Operations & Services
BCCNM —Vancouver, BC
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- Azure
- Informatique
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Project Management Office - Senior IT Project Manager / IT Project Manager, Space Infrastructure
Aritzia —Vancouver, BC
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- PMP
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il y a 11 jours
IT Program Manager
GroupHEALTH Benefit Solutions —Surrey, BC
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Sr Manager - IT Operations
Smythe LLP —Vancouver, BC
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il y a 9 jours
Lead, Information System and Knowledge Management
Fraser Health —Surrey, BC
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Information Technology, Lead
Appnovation Technologies —Vancouver, BC
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- Google Suite
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IT Manager
Stellar Creative Lab —Vancouver, BC
- De 100 000 $ à 120 000 $ par an
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- Travail hybride
- Port de charges lourdes
- Maintenance
- Windows
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IT Operations Manager
Rival Technologies —Vancouver, BC
- De 110 000 $ à 135 000 $ par an
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- Travail hybride
- Compétences en communication
- Assurance Dentaire
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Security and Compliance Lead
Emterra Group —Surrey, BC
- De 125 000 $ à 140 000 $ par an
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- Travail hybride
- Compétences en communication
- Assurance Dentaire
- Bourses d'Études
IT Project Manager II
Seaspan ULC —North Vancouver, BC
- De 135 000 $ à 165 000 $ par an
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- Travail hybride
- Informatique
- PMP
- Esprit d'analyse
- Assurance Vision
- Assurance Vie
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Senior Technology Manager - Security Engineering and Architecture
Lululemon —Vancouver, BC
- De 171 800 $ à 225 500 $ par an
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- Amélioration continue
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- Mentorat
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Security & Compliance Manager
EarthDaily Analytics —Vancouver, BC
- De 130 000 $ à 150 000 $ par an
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Network Services Manager
Provident Security —Vancouver, BC
- De 115 000 $ à 140 000 $ par an
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Manager - P&C Systems | Vancouver
Lululemon —Vancouver, BC
- De 116 200 $ à 152 600 $ par an
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- Baccalauréat
- Gestion d'équipe
- En présentiel
- Assurance Dentaire
- Congés payés

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Lead, Service Desk

Taiga Building Products -
Burnaby, BC

Postuler rapidement

Détails du poste

Permanent | Temps plein
De 70 000 $ à 80 000 $ par an
Il y a 3 jours

Profil recherché

Planification de l'amélioration de la qualité
Expérience en gestion de projets ou programmes techniques
Certification ITIL
Analyse des causes fondamentales des défauts
Gestion des opérations
Gestion des incidents
Gestion des fournisseurs
Leadership d'équipe
Coaching
Windows
Leadership en amélioration de la qualité
Gestion du changement
Expérience en supervision
Coordination des parties prenantes
Prise de décisions
Gestion de projets informatiques
Orientation axée sur le service à la clientèle
Soutien à la clientèle
Formation et développement
Analyse des causes profondes
Cybersécurité
Expérience en gestion de projet
Coordination d'équipe
Active Directory
Négociation
Établissement de relations avec les parties prenantes
Amélioration des processus opérationnels
Centre d'assistance
Gestion des parties prenantes
Évaluation du rendement

Description complète du poste

About the Opportunity

Taiga Building Products Burnaby is seeking an experienced Service Desk Supervisor to lead and mature our Service Desk as a high-performing, customer-focused business function. This role is ideal for a hands-on people leader who can develop staff, introduce structure and accountability, improve service management practices, and support the successful delivery of technology and operational initiatives.

The Role

As Service Desk Supervisor, you will provide leadership and operational direction for the end-user support function. You will help establish a professional, reliable, and business-aligned Service Desk by setting clear expectations, coaching team members, optimizing workflows, managing escalations, and using service data to drive measurable improvement.

You will also lead and coordinate service desk projects, process changes, user communications, training, and adoption activities from planning through stabilization.

Why Join Taiga?

We are an established international wholesale distributor of building products, with branches across Canada and the U.S. With over 50 years of reliable service, we are a publicly listed company on TSX, offering competitive compensation and a full benefits package.

What You’ll Do

People Leadership and Team Management

Lead, coach, and develop Service Desk staff while building a culture of accountability, collaboration, professionalism, and customer service excellence.
Set clear roles, responsibilities, performance expectations, work standards, and development plans for team members.
Manage daily staffing, scheduling, workload allocation, attendance, coverage, and competing operational priorities.
Conduct one-on-one meetings, performance reviews, coaching sessions, and team meetings while addressing performance concerns constructively.

Service Desk Operations and Governance

Build and mature a structured Service Desk operating model, including intake channels, ticket categorization, priority definitions, assignment practices, escalation paths, and service ownership.
Oversee incidents, service requests, escalations, major issues, and backlogs to ensure timely, consistent, and business-appropriate resolution.
Define, monitor, and report on service levels, key performance indicators, ticket quality, customer satisfaction, backlog health, first-contact resolution, and trend data.
Ensure onboarding, offboarding, access requests, asset coordination, and user support activities are controlled, documented, and completed consistently.

Process Improvement and Service Management

Apply ITIL-aligned practices to strengthen incident, request, problem, change, knowledge, and service level management.
Assess current processes, identify gaps and implement practical improvements that improve quality, speed, consistency, and user satisfaction.
Use root cause analysis, trend reporting, standard operating procedures, knowledge articles, and support playbooks to reduce recurring issues.
Champion automation, self-service, shift-left support, standardized request fulfillment, and continuous improvement initiatives.

Project and Implementation Leadership

Lead or coordinate Service Desk and end-user technology projects from requirements and planning through implementation, handover, and post-launch review.
Develop project plans, schedules, resource requirements, risks, dependencies, communications, testing plans, training materials, and support models.
Coordinate system upgrades, tool deployments, hardware refreshes, communication platform changes, and new or improved support processes.
Plan user communications, training, change adoption, launch support, stabilization activities, and lessons learned.

Stakeholder, Vendor, and Customer Management

Build trusted relationships with employees, business leaders, technical teams, vendors, and external service providers.
Communicate service performance, risks, major issues, planned changes, and improvement priorities clearly to IT management and business stakeholders.
Manage vendor escalations and service commitments while maintaining a customer-first approach that balances urgency, security, risk, resources, and business impact.

What We’re Looking For

5+ years of progressive experience in IT support, Help Desk, or Service Desk operations, including at least 2 years in a supervisory, team lead, or people-management capacity.
Demonstrated experience coaching employees, managing performance, planning workloads, developing teams, and resolving conflicts.
Proven success building, restructuring, or maturing a Service Desk through workflows, standards, service levels, metrics, and governance routines.
Strong understanding of ITIL concepts and practical IT service management, including incident, request, problem, change, knowledge, and service level management.
Experience leading or coordinating technology projects and operational implementations through planning, execution, adoption, and stabilization.
Working knowledge of Microsoft 365, Windows environments, Microsoft Entra ID or Active Directory, endpoint support, collaboration and voice technologies, and common business applications.
Strong leadership, organization, decision-making, communication, negotiation, and stakeholder-management skills, with the ability to set expectations, follow through on commitments, and hold the team accountable.
ITIL Foundation certification, leadership training, project management, change management, ITSM platform, service catalog, knowledge base, self-service portal, service reporting, cybersecurity, access governance, or audit controls experience would be considered an asset.

What We Offer:

Competitive annual salary of $70,000 to $80,000,
Potential for bonus
Paid vacation and sick time
Dental care
Extended health care
Life insurance
RRSP contribution
Vision care
Wellness
Paid Training

How to Apply:

Please email your resume and cover letter to [email protected]. We wish to thank all applicants for their interest but advise that only candidates selected for an interview will be contacted.

Please note that, as part of the hiring process, candidates may be required to undergo a background check conducted through a third-party screening provider. Candidates are expected to provide accurate and complete information during the screening process. Failure to do so may lead to additional verification and delay your application.

Why Work for Taiga?

Equal opportunity employer, leading wholesale distributor of building products within North America! Check us out atwww.taigabuilding.com. #INDTP

Pay: $70,000.00-$80,000.00 per year

Benefits:

Dental care
Life insurance
On-site gym
On-site parking
Paid time off
RRSP match
Vision care
Wellness program

Ability to commute/relocate:

Burnaby, BC V5H 4M2: reliably commute or plan to relocate before starting work (required)

Experience:

IT support: 5 years (required)
Supervising: 2 years (required)
Service Desk Operations: 5 years (required)

Licence/Certification:

ITIL Certification (preferred)

Work Location: In person

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information technology manager emplois - delta, bc

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : information technology manager (delta, bc)

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