20 meilleures offres (architecte data, edmonton, ab) (à pourvoir)

Client Experience Team Lead
RAM Elevators and Lifts —Edmonton, AB
- De 70 000 $ à 75 000 $ par an
- Temps plein
- Vente
- Service à la clientèle
- Ingénierie
- Assurance Dentaire
Postuler rapidement
Marketing Systems Engineer | Digital Marketing Agency
Atrium Digital Inc. —Edmonton, AB
- De 65 000 $ à 85 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Capacités de présentation
- En présentiel
- Programmes de Bien-être
- Assurance Invalidité
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Industrial Cybersecurity Specialist
Spartan Controls Ltd. —Edmonton, AB
- De 73 002,11 $ à 136 036,45 $ par an
- Temps plein
- Informatique
- Ingénierie
- Esprit d'analyse
- Assurance Invalidité
- Assurance Dentaire
il y a 9 jours
Structural Steel Detailer
Exact (Steel) Detailing Ltd —Edmonton, AB
- 8 Heures
- Anglais
- Microsoft Office
- Construction et rénovation
- Assurance Dentaire
- Congés payés
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Technical Lead – IMT Applications
Durabuilt Windows & Doors —Edmonton, AB
- Temps plein
- Azure
- Oracle
- Salesforce
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il y a 14 jours
Manager, IT Business Analyst Digital Solutions (French Bilingual) - Edmonton/Calgary
Keolis Canada —Alberta
- Sur appel
- Bilingue
- Informatique
- PMP
- Programmes de Bien-être
- Assurance Invalidité
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Structural Engineer
ECL Group of Companies —Edmonton, AB
- AutoCAD
- Ingénierie
- Maîtrise
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Data Architect
Vantix Systems Inc —Edmonton, AB
- Contrat
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Data Architect - Senior
Recutify Inc. —Edmonton, AB
- De 90 000 $ à 110 000 $ par an
- Télétravail
- Analyse de données
- Déplacements à prévoir
- Compétences en communication
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Business Analyst
Stantec —Edmonton, AB
- De 68 200 $ à 104 800 $ par an
- Temporaire
- Ingénierie
- Gestion de projet
- Baccalauréat
- Programmes de Bien-être
- Plan d'actionnariat des employés
il y a 1 jour
Digital Architect (Justice Digital)
Tri-global Solutions Group Inc. —Edmonton, AB
- Jusqu’à 130 $ de l’heure
- Contrat
- Informatique
- Baccalauréat
- Amélioration continue
il y a 4 jours
BI Analyst
Vantix Systems Inc —Edmonton, AB
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Senior Data Architect
Vantix Systems Inc —Edmonton, AB
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- Informatique
Knowledge Architect
PCL Constructors Inc. —Edmonton, AB
- PMP
- Microsoft Office
- Baccalauréat
Application Architect
Alberta Medical Association —Edmonton, AB
- De 88 187 $ à 114 644 $ par an
- Temps plein
- Travail hybride
- Azure
- DevOps
- SQL
il y a 8 jours
Senior Data Analyst (L4)
TELUS —Edmonton, AB
- De 86 000 $ à 136 000 $ par an
- Temps plein
- Anglais
- SQL
- Apprentissage automatique
Development Project Coordinator
Homeward Trust Edmonton —Edmonton, AB
- Temps plein
- Ingénierie
- Microsoft Office
- Construction et rénovation
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il y a 2 jours
Product Manager
Stantec —Edmonton, AB
- Temporaire
- Informatique
- Informatique
- Ingénierie
- Programmes de Bien-être
- Plan d'actionnariat des employés
Sustainability Specialist (CB)
Clark Builders —Edmonton, AB
- Temps plein
- Microsoft Office
- Baccalauréat
- Sens de l'organisation
il y a 8 jours
Enterprise Data Architect (BFSI) - EDABAS
NavitasPartners —Edmonton, AB
- 30 $ de l’heure
- Azure
- Informatique
- AWS
Postuler rapidement
il y a 8 jours

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : architecte data (edmonton, ab)

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Client Experience Team Lead

RAM Elevators and Lifts -
Edmonton, AB

Postuler rapidement

Détails du poste

Permanent | Temps plein
De 70 000 $ à 75 000 $ par an

Profil recherché

Vente
Service à la clientèle
Ingénierie
Anglais
Génie électrique
Microsoft Office
Expérience administrative
Esprit d'analyse
Expérience en supervision
Gestion de projet
Baccalauréat
Amélioration continue
Gestion d'équipe
Gestion de la relation client
Électrotechnique
Leadership
Compétences en communication
Gestion du temps

Description complète du poste

About the role

The Customer Experience Team Lead is responsible for coordinating and overseeing key customer‑facing services and systems.

This role ensures customers receive a consistent, professional, and efficient experience across all service channels while supporting continuous improvement and operational excellence.

Reports to: Vice President, Client Experience

Responsibilities:

Order Management Oversight

Oversee end to end order workflows to ensure accuracy, timely processing, and compliance with internal controls.
Manage escalations related to delayed, incorrect, or special-order requests.
Implement process improvements to increase order accuracy, reduce cycle times, and improve customer communication.

Pro Desk Coordination

Support Pro Desk functions including architect, specifier inquiries, and design assistance.
Maintain consistent standards for professionalism, turnaround times, and technical accuracy.
Support staff by implementing training on product configuration, order requirements, and customer inquiries.

Call Centre Administration

Administrate daily call centre operations including call routing, queue management, voicemail oversight, and system updates.
Report call metrics such as abandonment rates, speed of answer, and service level performance.
Maintain call scripts, knowledge articles, and system configurations.

Ticketing Administration

Administer Freshdesk ticketing workflows, automations, assignments, and response templates.
Monitor ticket queues to ensure compliance and proper documentation.

Customer Setup & Record Administration

Manage new customer account setup including data validation, system entry, and consistency across platforms.
Maintain accurate customer records, updating changes to addresses, contacts, preferences, and dealer profiles.
Ensure data governance and compliance with internal standards and privacy requirements.
Collaborate with Finance, Sales, and Operations to ensure records support seamless order processing and billing.

Event Planning Support

Coordinate internal and external events such as customer visits, dealer meetings, trade shows, training sessions, and special events.
Manage logistics including venue booking, catering, scheduling, equipment setup, and attendee communication.
Support project timelines, vendor coordination, and event budgeting as required.

Office Administration

Provide general office administration support including supplies coordination, reception backup, meeting room coordination, and internal communication support.
Maintain internal department documentation, process manuals, and communication boards.
Support onboarding of new team members through systems setup and orientation.

Complaints Administrator

Administer customer and dealer complaints from intake through resolution.
Log, track, and categorize complaints in Freshdesk or other systems.

Leadership & Collaboration (Non Supervisory Lead Role)

Provide day to day guidance, technical support, and subject matter expertise to Customer Experience staff.
Act as the escalation administrator for complex or sensitive customer issues.
Identify needs for training new team members and improving team competencies.
Support alignment between Customer Experience, Sales, Production, Engineering, Logistics, and other internal groups.

Continuous Improvement

Report service metrics, call data, ticket trends, and order accuracy reports to identify improvement opportunities.
Participate in workflow changes, automation enhancements, and policy updates.
Contribute to the development of customer experience standards and service improvement initiatives.

Qualifications

3-5+ years’ experience in customer service, order management, or service coordination roles.
Project Management experience
Experience with CRM or ticketing systems (Freshdesk preferred).
Strong organizational, analytical, and problem solving abilities.
Excellent communication and customer service skills.
Ability to juggle multiple priorities in a fast paced environment.
Experience coordinating events or office administration work is an asset.

Core Competencies

Customer focus
Communication and interpersonal skills
Process orientation and documentation
Ownership and accountability
Technical systems proficiency
Problem-solving and critical thinking
Collaboration and cross-functional coordination
Time and priority management

Pay: $70,000.00-$75,000.00 per year

Benefits:

Dental care
Extended health care
On-site parking

Application question(s):

Do you have background in Electrical Engineering

Education:

Bachelor's Degree (preferred)

Location:

Edmonton, AB T5S 2J9 (required)

Work Location: In person

Postuler rapidement

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : architecte data (edmonton, ab)

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