About Us
Health and Wellness Colleges of Canada (HWCC) is a leading provider of massage therapy education in Western Canada. We train ethical, skilled, and professional Registered Massage Therapists (RMTs) committed to improving health and wellness in their communities. Our values—Professional, Reputable, Collaborative, Ethical, and Well-Being—define our work culture.
Role Overview
The Student Services & Accommodations Coordinator is a senior student-facing role responsible for supporting students across their full academic lifecycle, while leading the planning, coordination, and implementation of academic accommodations across HWCC campuses. This role combines hands-on student advising and records administration with a specialized focus on accessibility and individualized student support planning.
Working closely with the Student Services & Compliance Coordinator and Academic Directors, this position ensures students receive consistent, high-quality support while accommodation needs are identified early, documented thoroughly, and implemented effectively in collaboration with faculty and campus teams.
Key Performance Indicators
Student Success: Support timely program completion by maintaining proactive student contact and accurate progress tracking.
Accommodation Effectiveness: Ensure accommodation plans are in place, implemented on time, and adjusted as student needs evolve.
Record Accuracy: Maintain complete, audit-ready student records and accommodation documentation across all assigned campuses.
Student Experience: Contribute to a consistent, accessible, and student-centered experience from first contact through graduation.
Key Responsibilities
Student Support & Advising
- Serve as a primary point of contact for students navigating registration, program requirements, financial obligations, and general inquiries.
- Provide proactive, ongoing support to students throughout their program, with particular attention to students at risk of falling behind.
- Monitor student progress and escalate concerns to the appropriate academic or support team member in a timely manner.
- Assist with account setup, system access, and troubleshooting of student-facing platforms including Moodle and Campus Login CRM.
- Support orientation processes to ensure students are set up for success from day one.
Accommodation Planning & Implementation
- Serve as the designated accommodation coordinator across assigned HWCC campuses, managing the full cycle from intake through implementation and review.
- Receive and review accommodation requests, gather required documentation, and work with students to develop individualized accommodation plans.
- Communicate accommodation plans to relevant faculty and campus staff, ensuring timely and consistent implementation.
- Monitor the effectiveness of active accommodations and adjust plans in response to student feedback, academic progress, or changing needs.
- Maintain confidential, organized accommodation records in accordance with institutional policy and applicable privacy legislation.
- Identify systemic barriers to access and escalate patterns or gaps to the Student Services & Compliance Coordinator or Executive Director.
- Stay current on best practices in post-secondary accessibility and accommodation within the private career college context.
Student Records & Administration
- Maintain accurate, detailed, and confidential student records across all stages of the academic lifecycle.
- Liaise with faculty, administration, and relevant stakeholders to ensure student information is current and complete.
- Prepare and issue official documentation including enrollment letters, transcripts, completion letters, certificates, and diplomas.
- Manage student ID card creation, distribution, and replacement as needed.
Graduation & Progress Monitoring
- Track graduation requirements for assigned students, including attendance, grades, financial standing, practicum completion, and outstanding surveys.
- Proactively contact students to resolve outstanding requirements before graduation timelines are impacted.
- Ensure all student records are complete, accurate, and compliant prior to graduation processing.
Data Collection & Reporting
- Collect, organize, and maintain student lifecycle data with a high degree of accuracy.
- Generate reports to support retention monitoring, accommodation tracking, and institutional decision-making.
- Contribute data and documentation to support regulatory reporting and accreditation submissions as directed.
Operations & Campus Coordination
- Coordinate student and faculty supply shipments in collaboration with Facilities and Procurement.
- Support campus activities including orientations, site visits, trade shows, and open houses.
- Contribute to cross-functional team initiatives and provide general operational support as needed.
Qualifications
Education & Experience
- Diploma or degree in education, student affairs, disability services, health administration, or a related field (equivalent experience will be considered).
- Minimum 2–4 years of experience in student services, academic advising, or a related post-secondary or private career college role.
- Experience coordinating academic accommodations or disability services is a strong asset.
- Familiarity with provincial accessibility standards and privacy legislation as they apply to student records and accommodation documentation.
Knowledge & Skills
- Strong interpersonal skills with the ability to build trust with a diverse student population.
- Highly organized, with the ability to manage multiple accommodation plans and student cases simultaneously.
- Clear written and verbal communication skills; able to produce professional documentation and communicate sensitively with students about accommodation needs.
- Proficiency with Microsoft 365 (Teams, Outlook, Word); experience with Moodle and Campus Login CRM is an asset.
- Discretion and sound judgment in handling confidential student information.
- Collaborative and solutions-oriented; comfortable working with faculty and administrative teams across multiple campuses.
Experience working with adults in a health or wellness education environment is an asset.
Pay: $45,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Work Location: In person
