Santander Consumer Bank provides a full spectrum of finance solutions for the automotive and powersport markets. Santander offers loans the easy way; Simple, Personal, and Fair. Become part of a globally recognized brand and join our dynamic and growing team today.
Our mission is to help people and businesses prosper. Guided by our values “Simple, Personal, and Fair”, we strive to be the best open financial services platform, acting responsibly to earn the lasting loyalty of our people, customers, shareholders, and communities. We live this mission through our TEAMS behaviors: we Think Customer, Embrace Change, Act Now, Move Together, and Speak Up to create a culture of trust, innovation, and collaboration. We adopt a strong risk culture, and we expect all our professionals, regardless of their position, to have a proactive and responsible attitude towards risk management.
Job Duties and Responsibilities
- Direct, mentor, and support the People & Culture team, providing guidance and fostering professional development.
Employee Relations & Absence Support
- Provide expert advice to managers on employee relations matters for consistent and equitable application of policies.
- Support and guide managers through employee absences including short-term and long-term disability, parental leaves, and other legislated or company-sponsored programs.
- Work closely with leaders and employees to facilitate smooth transitions and compliance with legal requirements.
- Address employee concerns and conflict situations professionally.
- Support communication strategies related to employee relations and culture.
Management Advising & Strategic People & Culture Support
- Partner with business leaders to understand workforce needs and provide HR solutions aligned with organizational goals.
- Coach managers on leadership development, change management, and employee engagement strategies.
- Support workforce planning, succession planning, and talent development programs and initiatives.
- Provide change management support and guidance to leaders during organizational transitions and business initiatives.
Performance Management
- Support the performance management cycle to ensure alignment with business objectives.
- Guide managers in setting performance goals, conducting evaluations, and managing Performance Improvement Plans (PIPs).
- Provide guidance related to career development and employee growth.
Compensation & Rewards
- Apply knowledge of compensation programs, salary benchmarking, and pay equity principles.
- Support managers with benefit administration questions and processes.
- Support salary review processes and provide guidance on compensation recommendations in alignment with organizational practices.
- Provide input on incentive program administration for consistent application of compensation guidelines.
Payroll Management
- Oversee payroll activities to maintain compliance with federal regulations.
- Manage employee compensation processes and assist with payroll-related inquiries.
- Stay updated on payroll regulations, labor laws, and tax requirements.
- Support payroll audits by working with internal teams and external auditors.
- Mentor the payroll team, providing coaching and direction.
- Identify opportunities for improvements in payroll processes and systems.
- Collaborate with People & Culture and payroll to develop and refine payroll policies and operating procedures.
- Recommend system enhancements and technology improvements to support accuracy and efficiency.
Continuous Improvement & Culture Alignment
- Lead People & Culture projects that enhance efficiency, workplace culture, and business operations.
- Collaborate with the VP, Human Resources on process improvements and HR best practices.
- Assist senior management in developing People & Culture strategies aligned with organizational objectives.
- Analyze HR metrics and trends to support informed decision-making.
- Partner with business leaders to identify opportunities to streamline People & Culture processes and implement best practices.
Workplace Culture & Diversity
- Foster a diverse, inclusive, and respectful workplace culture.
- Support employee engagement initiatives and activities that strengthen organizational culture.
- roactively identify workplace concerns and support a positive and inclusive work culture.
Policies, Compliance & Best Practices
- Support the development, implementation, and updates of People & Culture policies and procedures.
- Maintain HR practices that comply with Canadian employment laws and industry standards.
- Assist with HR initiatives that enhance employee experience and operational effectiveness.
- Work with the VP, Human Resources to monitor HR budgets and align expenditures with organizational goals.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Chartered Professional in Human Resources (CPHR) designation or actively in pursuit of is considered an asset.
- Strong knowledge of HR best practices and federal employment legislation
- Knowledge of absence-related compliance requirements.
Experience, Skills & Competencies
Experience:
- 5-7 years of progressive People & Culture experience, preferably in financial services or corporations.
- Experience in payroll management, benefits administration, and HR compliance.
- Experience advising managers on employee relations, performance management, and workforce planning.
- Proficiency in HRIS and payroll systems. (ADP, Workday)
Skills:
- Excellent interpersonal, communication, and organizational skills.
- High attention to detail,accuracy and confidentiality.
- Ability to prioritize multiple initiatives and meet deadlines.
Competencies:
- Commitment to continuous learning and professional development in HR practices and employment legislation.
- Collaboration and partnership across departments and with senior leadership.
- Dedication to fostering a diverse, inclusive, and engaged workplace culture.
Working Conditions / Physical Requirements
- Work is performed in a professional office environment using standard office equipment.
- Frequent multitasking is expected in support of HR operations and project work.
- Occasional increases in workload may occur during HR cycles such as performance reviews, payroll year-end, or major HR initiatives.
- Minimal to no travel unless requested for leadership or HR-related needs.
Conditions of Employment
- Must be legally entitled to work in Canada.
- Successful completion of a background check, including criminal record prior to employment.
- Compliance with Santander Consumer Canada’s Code of Conduct, Information Security policies, and applicable regulatory requirements.
Why Join Us?
At Santander Consumer Bank, we are committed to fostering a culture of compliance and ethical behavior, ensuring that our operations align with laws, regulations, and internal policies. We value innovation and collaboration. As a part of the team, you will have the opportunity to contribute to the success of our business while furthering your career in a supportive and dynamic environment. Join us in our mission to create a safe and secure environment for our customers, stakeholders and our employees.
Application Process
Interested candidates should submit their resume and cover letters detailing their relevant experience and interest in the position. Please note that only shortlisted candidates will be contacted.
Santander Consumer Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Vision care
Ability to commute/relocate:
- Edmonton, AB T6E 5Y7: reliably commute or plan to relocate before starting work (preferred)
Experience:
- progressive People & Culture: 5 years (preferred)
Location:
- Edmonton, AB T6E 5Y7 (preferred)
Work Location: In person
