20 meilleures offres (delivery manager, etobicoke, on) (à pourvoir)

Supervisor (Customer Service)
Dexterra Group —Mississauga, ON
- De 40 000 $ à 42 000 $ par an
- Fins de semaine au besoin
- Port de charges lourdes
- Anglais
- Diplôme d'études secondaires
Postuler rapidement
il y a 11 jours
Delivery Manager - 12 month contract
CorGTA —Toronto, ON
- De 47 $ à 54 $ de l’heure
- Contrat
- Travail hybride
- Sens de l'organisation
- Agile
- Intelligence artificielle
il y a 7 jours
Customer Service Manager
S&S Activewear Canada Inc. —Woodbridge, ON
- Temps plein
- Anglais
- Microsoft Office
- Amélioration continue
Postuler rapidement
Service Delivery Manager
GardaWorld Security Screening Inc. —Mississauga, ON
- De 63 000 $ à 77 000 $ par an
- Service à la clientèle
- Anglais
- Amélioration continue
Postuler rapidement
Agile Delivery Manager
CGI —Toronto, ON
- De 95 000 $ à 145 000 $ par an
- Temps plein
- Informatique
- DevOps
- Ingénierie
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Manager, Delivery
Beanfield Technologies Inc. —Toronto, ON
- De 100 000 $ à 130 000 $ par an
- Temps plein
- Travail hybride
- Informatique
- Recherche
- Baccalauréat
Postuler rapidement
il y a 4 jours
Agile Delivery Manager
Releady —Toronto, ON
- De 40 $ à 48 $ de l’heure
- Temps plein
- Finance
- Amélioration continue
- Services financiers
Postuler rapidement
il y a 1 jour
Senior Manager, Network Services & Delivery
Great Canadian —Etobicoke, ON
- De 104 500 $ à 154 500 $ par an
- Amélioration continue
- Gestion d'équipe
- Mentorat
il y a 11 jours
Service Delivery Manager
Finastra —Mississauga, ON
- De 100 000 $ à 125 000 $ par an
- Temps plein
- Travail hybride
- Salesforce
- Baccalauréat
- Leadership
- Assurance Invalidité
- Congés payés
CUSTOMER SERVICE MANAGER
HLS Linen Services —Woodbridge, ON
- De 70 000 $ à 80 000 $ par an
- Fins de semaine au besoin
- Contrôle de l'inventaire
- Anglais
- Hôtel
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
il y a 4 jours
Senior Manager, Delivery Services
KPMG —Toronto, ON
- De 131 000 $ à 192 000 $ par an
- Temps plein
- Informatique
- Gestion de projet
- Baccalauréat
Delivery Manager 3
Behavox —Toronto, ON
- Travail hybride
Postuler rapidement
il y a 11 jours
Delivery Manager
Redwolf Security —Toronto, ON
- De 100 000 $ à 150 000 $ par an
- Appeler l'employeur
- Travail hybride
- Azure
- AWS
- Gestion d'équipe
- Assurance Dentaire
- Travail à domicile
Program Manager, Delivery - CCaaS
TELUS Digital —Toronto, ON
- De 118 400 $ à 148 000 $ par an
- Temps plein
- Travail hybride
- PMP
- Déplacements à prévoir
- Agile
Service Delivery Manager (Infrastructure)
CGI —Toronto, ON
- De 95 000 $ à 145 000 $ par an
- Temps plein
- Travail hybride
- Microsoft Powerpoint
- Microsoft Excel
- PMP
Postuler rapidement
Senior Service Delivery Manager
Fujitsu —Toronto, ON
- De 131 634 $ à 169 243 $ par an
- Azure
- Informatique
- PMP
Delivery Manager
Tata Consultancy Services —Toronto, ON
- De 90 000 $ à 120 000 $ par an
- Service à la clientèle
- APIs
- Agile
Delivery Manager
Scotiabank —Toronto, ON
- Microsoft Powerpoint
- PMP
- Finance
- Régimes de participation aux bénéfices
- Assurance Vision
Manager, Enterprise Technology & Service Delivery
Parkinson Canada —Toronto, ON
- De 85 000 $ à 95 000 $ par an
- Temps plein
- Travail hybride
- Informatique
- Maintenance
- Baccalauréat
Postuler rapidement
Service Delivery Manager - (PA2025Q3JB143)
SS&C Technologies —Toronto, ON
- De 105 000 $ à 150 000 $ par an
- Fins de semaine au besoin
- Travail hybride
- Microsoft Powerpoint
- Microsoft Word
- Bases de données
- Assurance Dentaire
- Congés payés

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Supervisor (Customer Service)

Dexterra Group -
Mississauga, ON

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Détails du poste

Temps plein
De 40 000 $ à 42 000 $ par an
Il y a 11 jours

Profil recherché

Français
Port de charges lourdes
Anglais
Traitement des plaintes
Diplôme d'études secondaires
Expérience en supervision
Gestion d'équipe
Service à la clientèle
Orientation axée sur le service à la clientèle
Nettoyage
Service aux visiteurs
Résolution des problèmes de la clientèle
Compétences en communication
Interaction avec les clients
Appareils mobiles

Description complète du poste

Company Description

WHO ARE WE?
We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

Job Description

WHAT'S THE JOB?

The Supervisor, Customer Care plays a critical leadership role in delivering exceptional guest experiences within a fast-paced airport environment. This position is responsible for overseeing frontline customer care teams, ensuring service excellence, and upholding the highest standards of hospitality, professionalism, and operational efficiency. The salary for this role is $40-42K.

Ensure all OSRs are greeting members of the travelling public using the active offer or other French terminology as required by the GTAA
Successfully complete all required training and courses
Perform the work in accordance with instructions and directions issued by the GTAA
Act as a first point of contact for customer complaints/escalations and address as required.
Have an acceptable technical knowledge to work with automated processes
Always greet passengers with “Hello bonjour”
Ensure employees are Validating and confirming passengers need and right of entry/exit to/from controlled and restricted areas
Ensure employees Validate acceptable travel documentation to enable passenger entry to certain areas
Assist passengers in preparing for processes, including guiding passengers through automated systems and use of kiosks
Control the backflow of passengers into controlled/areas
Monitor assigned area/zone to ensure the efficient and expeditious flow of passengers
Establish effective working relationships with other TSR’s and MO’s to ensure the availability of services consistent with passenger needs
Prepare Incident/Occurrence Reports for any incident or event that directly involves customer complaints/concerns, safety/security, or operational issues/events
Make recommendations for improvement that will increase the effectiveness of benefit the service delivery to our client and passengers
Convey a professional and welcoming presence by interacting with employees, members of the traveling and general public while multi-tasking
Listen carefully and have patience with all passengers or visitors to Pearson
Be proactive and assist passengers and guests by solving problems or directing them to the airline/stakeholder or information kiosk for assistance
Take direction and react quickly to changing priorities
Achieve intermediate technology skills to be able to use specific airport equipment (hand scanner, cell phone, basic software programs)
Maintain sharp observation skills along with awareness of surroundings
Read memos and communications before shift commences
Perform any additional duties assigned by management
Ensure stanchions in designated areas of the building as per approved layout. Each plan includes the number of stanchions, placement area, direction of flow, special class line and overflow plan.
Ensures realigned or added stanchions when queues grow to maintain line management
Ensures clean stanchions to maintain serviceability
Always ensure care and control of any technology devices

Qualifications

WHO ARE WE LOOKING FOR?

Minimum 2–3 years of supervisory experience in customer service, hospitality, aviation, retail, or a high-volume public-facing environment.
Strong leadership, communication, and interpersonal skills.
Proven ability to remain calm, professional, and solutions-focused in fast-paced or stressful situations.
High attention to detail with a strong sense of service quality and presentation.
Successfully completed a minimum high school education or possess equivalent work related experience
Enjoy meeting and working with people while having an outgoing and engaging personality
Becomes a “I Am Toronto Pearson Ambassador”
Possess clear, concise communication skills in English; French speaking an asset
Ability to read, understand and provide guidance/instructions to others
Ability to realign stanchions
Ability to work individually or within a team
Have a clear criminal record
Must be eligible to work in Canada.
Physically capable of performing all duties as set out in the Job/Position specifically physical demands of the position require the ability to stand for prolonged periods of time during the shift ability to walk long distances and the ability to lift and relocate stanchions in order to effectively manage and adjust queues
Self-motivated individual with a strong attention to detail.
Excellent written & verbal communication and active listening skills.
Able to work weekends, and holidays.
Possession of a valid Restricted Area Identity Card (RAIC), and ability to apply for RAIC prior to starting employment.
Successful completion of initial and recurrent company training is a pre-requisite for employment
Ability to use a handheld device to record data

Additional Information

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

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delivery manager emplois - etobicoke, on

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Service Delivery Manager - (PA2025Q3JB143)

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : delivery manager (etobicoke, on)

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