5 meilleures offres (it field technician, etobicoke, on) (à pourvoir)

IT Field Technician
BlueBird IT Solutions Inc —Greater Toronto Area, ON
- De 24 $ à 26 $ de l’heure
- Temps plein
- Travail hybride
- Informatique
- Anglais
- Windows
- Assurance Dentaire
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IT Field Technician
Synergy IT Solutions Inc —Mississauga, ON
- De 30 $ à 50 $ de l’heure
- Temps partiel
- Dépannage de logiciel
- Windows
- Microsoft Office
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Field Technician
Waste Connections of Canada —Woodbridge, ON
- De 75 000 $ à 80 000 $ par an
- Fins de semaine au besoin
- Anglais
- Windows
- Gestion de projet
- Plan d'actionnariat des employés
- Assurance Invalidité
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IT & VoIP Field Technician
NetLayers Inc. —Thornhill, ON
- À partir de 18 $ de l’heure
- Embauche urgente
- Travail hybride
- Service à la clientèle
- Anglais
- Windows
- Heures d'arrivée et de départ flexibles
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Field Technician Support
1Valet —Toronto, ON
- De 60 000 $ à 80 000 $ par an
- Fins de semaine au besoin
- Bilingue
- Informatique
- Ingénierie
- Congés payés
- Travail à domicile
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il y a 10 jours

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IT Field Technician
BlueBird IT Solutions Inc —Greater Toronto Area, ON
Clean driving record & valid Ontario driving license. In the field, you will provide onsite support to our clients and facilitate the assessment, installation,…
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IT Field Technician
Synergy IT Solutions Inc —Mississauga, ON
Ability to work independently in the field while managing multiple priorities efficiently. Proven experience in IT support or help desk roles with a focus on…
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IT & VoIP Field Technician
NetLayers Inc. —Thornhill, ON
Valid driver’s license and ability to travel to client sites in the Richmond Hill and surrounding area. Relevant technical diploma, certification (e.g., CompTIA…
À partir de 18 $ de l’heure
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Field Technician Support
1Valet —Toronto, ON
Must have access to a vehicle and a valid driver’s license (G class). Bachelor’s degree or diploma in Computer Science, Information Technology, Systems…
De 60 000 $ à 80 000 $ par an
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il y a 10 jours

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : it field technician (etobicoke, on)

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IT Field Technician

BlueBird IT Solutions Inc -
Greater Toronto Area, ON

Postuler rapidement

Détails du poste

Temps plein
De 24 $ à 26 $ de l’heure

Profil recherché

ConnectWise
Certification ITIL
Informatique
Anglais
Windows
Soutien technique
Pare-feu
Conduite de véhicule
Ethernet
CompTIA Network+
Réseaux informatiques
Systèmes de dossier médical électronique
MacOS
Diplôme d'études collégiales (hors Québec)
Compétences en communication
CompTIA A+
Permis de conduire
Centre d'assistance

Description complète du poste

Hybrid Field Technician /Help Desk Analyst for GTA
Job Description

Are you the kind of person who as a kid took apart computers to see how they work?
Does helping people make you feel great?
Do you enjoy variety in your work week where you have the possibility to work at the help desk and in the field?

If you answered yes to all of the above, we want to talk to you!

We are looking for an enthusiastic, customer focused, Field Technical Support Analyst to join our team.

About BlueBird …

BlueBird iT Solutions, A WellStar Company, is a fast-growing IT support company specializing in health care IT. We are a Growth 500 company and rapidly expanding across Canada. Our clients range from single physician offices up to hospitals, Health Care Software vendors and everything in between. For motivated individuals, our rapid growth offers the opportunity for learning, growth, and career advancement. We also offer a competitive compensation package as well as dental and medical benefits.

About the position . . .

This is a hybrid position where you will work mostly in the field as a technician and at the help desk when not on assignments.

In the field, you will provide onsite support to our clients and facilitate the assessment, installation, upgrade, repair, and troubleshooting of their IT infrastructure.

At the help desk, you are called to be part of our help desk team and provide IT support to our client requests coming in via email, phone, or our client portal.

Beyond having good technical knowledge, we are looking for team members who can communicate effectively, understand the client’s problem, and explain its solution. Uncompromising client focus is what had made the company successful and is required from all our staff!

The Nitty Gritty . . .

Daily responsibilities in the field:

Go on sites for break fix and onboardings.
Familiar with running ethernet cables through dry walls, drop ceiling, etc.
Onsite installation of computers, access points, printers, peripherals, switches, servers, etc.
Accurately & timely logging of tasks completed onsite, problems & resolutions for assigned tickets in CRM tools.
Manage client expectations when arriving onsite.
Clean-up the work area once the onsite job is completed.

Daily responsibilities at the help desk:

When not onsite, available for Helpdesk queue calls.
Follow the BlueBird call flow model.
Adhering to 30-minute window to triage, resolve, or escalate tickets as required.
Tickets are resolved within 48 hours within your team.
Actively monitor live communication channels used within BlueBird.
Re-assigning your tickets to helpdesk team members when going onsite.
Keep yourself updated with business notifications and updates including changes to the business and technologies.
Rotational shift within your team for handling after hours support calls.
Adhering to shift timing and notifying your manager if this will be affected.
Work towards the performance targets driven by the organization.
In absence of Field Services tasks, will serve as Help desk Analyst.

Requirements

Minimum 4 years proven working experience in IT help desk / technical support role.
ITIL v3 Foundation, A+ certification, Network+, or Sec+
Education: College degree in Computer Science
Good interpersonal and communication skills are extremely important in this role.
Strong documentation skills, excellent verbal and written communication
Fluent in written and spoken English.
The ability to multitask and have strong organization skills.
Problem resolution skills.
Willing and open to learn new skills.
Take ownership of responsibilities.
Exemplary attendance and punctuality.
Must have access to a vehicle.
Clean driving record & valid Ontario driving license.

Technical Knowledge

Strong network setup/troubleshooting skills
Understanding in Routing and Switching protocols
Connectivity troubleshooting (wired & wireless)
Ability to setup/troubleshoot firewalls, routers, switches, and modems.
Experience configuring both Windows and Mac computers.
Operating system support (Windows 7 through 10, Mac OS).
Printer setup and support
Experience configuring/troubleshooting servers.

The following are not required but considered a plus.

***Experience using Fortinet, Ubiquity firewalls/products

***Knowledge of EMR applications

***ConnectWise Ticketing System

***Using remote managements tools (screen connect, etc.)

***Networking certification an asset

Duties are indicative only and may change as business requirements demand.

Job Type: Full-time

Pay: $24.00-$26.00 per hour

Benefits:

Dental care
Extended health care

Experience:

IT Field Technician: 2 years (required)

Licence/Certification:

Driving Licence (required)

Work Location: On the road

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