1 meilleure offre (desktop support technician, fort mcmurray, ab) (à pourvoir)

IT Support Technician
MAARA Consulting —Fort McMurray, AB
- De 45 $ à 50 $ de l’heure
- Temporaire
- Microsoft Access
- Microsoft Outlook
- Service à la clientèle
Postuler rapidement
il y a 9 jours

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IT Support Technician

MAARA Consulting
Fort McMurray, AB

Postuler rapidement

Détails du poste

Temporaire | Contrat à durée déterminée
De 45 $ à 50 $ de l’heure
Il y a 9 jours

Profil recherché

Soutien bureautique
Microsoft Access
Microsoft Outlook
Service à la clientèle
Microsoft Exchange
Windows
Support informatique
Réseaux informatiques
Compétences en communication
Active Directory

Description complète du poste

Job Title: Onsite IT Support Technician

Job Type: 3-month Part-time Contract

Location: Fort McMurray, Alberta (100% Onsite)

Hours: 16 hours (two 8-hour shifts per week)

Overview

Our client is seeking an experienced Onsite IT Support Technician to provide hands-

on technical support for end users at its Fort McMurray location. This contract

opportunity requires a self-sufficient IT professional who can independently manage

day-to-day technical issues while working closely with our client’s centralized remote IT

team for escalations and collaborative support. This role is ideal for a customer-focused

IT support professional with strong troubleshooting capabilities, excellent

communication skills, and hands-on experience supporting Microsoft enterprise

environments.

Key Responsibilities

 Deliver onsite technical support to end users for hardware, software, and IT-

related issues

 Troubleshoot and resolve issues involving desktops, laptops, printers,

peripherals, and other end-user devices

 Support user account administration within Active Directory, including account

maintenance and access-related tasks

 Assist users with Microsoft Exchange and Outlook issues, including email

access, connectivity, and troubleshooting

 Respond to and resolve service desk tickets, walk-up support requests, and day-

to-day IT incidents

 Escalate complex technical issues to the remote client IT team and coordinate

resolution efforts

 Maintain consistent onsite support coverage to ensure timely issue resolution

and positive end-user experience

 Collaborate effectively with remote infrastructure and support teams to address

escalated incidents

 Provide technical guidance and excellent customer service to employees

requiring IT assistance

 Assist with general desktop support and endpoint troubleshooting within the

Microsoft environment

Required Qualifications

 Proven experience in an onsite IT support / desktop support / technical

support role

 Strong hands-on experience with:

o Active Directory

o Microsoft Exchange

o Microsoft Outlook

 Solid troubleshooting experience supporting desktops, laptops, peripherals, and

general end-user hardware

 Strong customer service and communication skills with the ability to support non-

technical users

 Ability to work independently in an onsite environment with minimal supervision

 Experience managing ticket-based support and prioritizing multiple technical

issues

 Valid Canadian work authorization

Preferred Qualifications

 Experience supporting users in industrial, field, or remote site environments

 Broad desktop support and infrastructure troubleshooting experience

 Exposure to working with centralized or remote IT support teams

 Previous experience in enterprise Microsoft environments

Job Type: Fixed term contract

Pay: $45.00-$50.00 per hour

Ability to commute/relocate:

Fort McMurray, AB: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

Please confirm that you are aware this is a 3 month contract. (Possibly extendable)

Location:

Fort McMurray, AB (required)

Work Location: In person

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IT Support Technician

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