13 meilleures offres (service desk analyst, gatineau, qc) (à pourvoir)

Service desk Analyst at Client site in Ottawa
DXC Technology —Ottawa, ON
- Temps plein
- Bilingue
- Anglais
- Windows
il y a 7 jours
Service Management Analyst
Payments Canada —Ottawa, ON
- De 73 500 $ à 122 500 $ par an
- Temporaire
- Travail hybride
- Bilingue
- Anglais
- Gestion de projet
- Assurance Dentaire
- Congés payés
Postuler rapidement
Service Desk Administrator 1
Convergence Networks —Ottawa, ON
- De 50 000 $ à 55 000 $ par an
- Fins de semaine au besoin
- Azure
- Windows
- Microsoft Office
- Assurance Dentaire
- Assurance Vision
ITSM Support Analyst
RJR Innovations —Ottawa, ON
- De 40 000 $ à 60 000 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Service à la clientèle
- Diplôme universitaire non requis
IT Service Manager
General Dynamics Mission Systems - Canada —Ottawa, ON
- De 90 000 $ à 115 000 $ par an
- Temps plein
- Travail hybride
- Ingénierie
- Développement commercial
- Amélioration continue
- Assurance Dentaire
- Bourses d'Études
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Bilingual - Payment Operations Centre Analyst - Level 2
Payments Canada —Ottawa, ON
- De 63 000 $ à 105 000 $ par an
- Temporaire
- Travail hybride
- Bilingue
- Service à la clientèle
- Anglais
- Assurance Dentaire
- Congés payés
Postuler rapidement
Infrastructure Systems Analyst (Infrastructure) (RFT 1.0 FTE)
The Royal Ottawa Mental Health Centre —Ottawa, ON
- De 58,63 $ à 67,97 $ de l’heure
- Temps plein
- Bilingue
- Azure
- Informatique
- Assurance Invalidité
- Assurance Dentaire
il y a 2 jours
Experience IT Systems Administrator
Arcadion —Ottawa, ON
- De 80 000 $ à 90 000 $ par an
- Temps plein
- Azure
- Pas d'expérience requise
- SQL
Postuler rapidement
il y a 3 jours
Bilingual RTR Payment Operations Center Analyst - Level 3
Payments Canada —Ottawa, ON
- De 73 500 $ à 122 500 $ par an
- Temporaire
- Travail hybride
- Bilingue
- Informatique
- Service à la clientèle
- Assurance Dentaire
- Congés payés
Postuler rapidement
Systems Administrator
MDA —Ottawa, ON
- De 75 000 $ à 90 000 $ par an
- Temps plein
- Service à la clientèle
- Windows
- Déplacements à prévoir
- Assurance Invalidité
- Assurance Dentaire
VP, Data & Analytics
Scribd, Inc. —Ottawa, ON
- De 225 000 $ à 320 000 $ par an
- Temps plein
- Affaires
- Analytique
- Assurance Invalidité
- Assurance Dentaire
Systems Administrator
MDA Systems Ltd. —Ottawa, ON
- De 75 000 $ à 90 000 $ par an
- Service à la clientèle
- Windows
- Déplacements à prévoir
- Assurance Invalidité
- Assurance Dentaire
Bilingual Service Desk Analyst- Remote
Compugen Inc —Canada
- De 46 000 $ à 66 000 $ par an
- Fins de semaine au besoin
- Télétravail
- Bilingue
- Informatique
- Service à la clientèle
13 h

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : service desk analyst (gatineau, qc)

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Service desk Analyst at Client site in Ottawa

DXC Technology -
Ottawa, ON

Postuler dès maintenant

Détails du poste

Temps plein
Il y a 7 jours

Profil recherché

Bilingue
Français
Anglais
Windows
Microsoft Office
Diplôme d'études secondaires
Gestion de cas
Réseaux informatiques
Systèmes de gestion de documents
Compétences en communication

Description complète du poste

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

About The Role

DXC Technology is seeking a bilingual (English/French) team member

willing to go through a Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil

to provide Helpdesk services at a client site in Ottawa, Ontario, Canada. The successful candidate MUST reside in the Ottawa area as work is exclusively onsite.

What You´ll Do:

Providing telephone and email support for any applications, proprietary programs, and computer equipment used by the client.
Ensuring the Helpdesk is always monitored during hours of operation.
Responding to calls in a timely, courteous, professional, and appropriate manner.
Assessing and resolving all service requests based on urgency, type of issue and available resources.
Applying problem-solving techniques to resolve Helpdesk issues prior to escalating.
Troubleshooting and diagnosing software and hardware problems and arranging for repairs as appropriate.
Documenting details of issues, and work completed to resolve them, in a ticketing system.
Other duties may also be assigned.

Who You Are:

bilingual (English/French)
This role requires Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil
Superior written and verbal communication skills in both English and French are mandatory.
High school education or equivalent.
1-3 years’ work experience or equivalent combination of experience and college level education.
IT Technical graduate applicants will be strongly considered.
Experience in customer facing role, either remote or face to face.
A positive attitude and a drive take care of client needs.
Ability to work independently as well as in a team environment.
Ability to maintain a high quality of service despite tight timelines.
Competency prioritizing and redefining priorities when necessary.
Knowledge of call routing and case management processes.
Experience applying problem solving skills in stressful situations.
Experience with Microsoft Windows, Microsoft Office, and printers.
Knowledge of document management systems, networking, and mobile phones an asset.

Work Environment

Work assigned eight-hour shifts, Monday to Friday, covering a range of 5:45 AM to 6:15PM.

**This positin is at client site in Ottawa**

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests .

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : service desk analyst (gatineau, qc)

willing to go through a Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil

This role requires Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil

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