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Clinic Administrative Coordinator

The Department of Surgery
Ottawa, ON

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Détails du poste

Permanent | Occasionnel
De 24,46 $ à 29,23 $ de l’heure

Profil recherché

Service à la clientèle
Cabinet médical
Expérience administrative
Soutien à la clientèle
Gestion du temps

Description complète du poste

JOB OPPORTUNITY NOTICE

Position: Clinic Administrative Coordinator

Status: Casual, Permanent (approx. 9 hours per week, 5 days a week)

Division: Vascular Surgery

Work Arrangement: position can be performed remotely

Salary Range: $24.46 – $29.23/hr

Start Date: ASAP

Vacancy Disclosure: new position

The Vascular Associates within The Department of Surgery is looking for a casual, permanent Clinic Administrative Coordinator. Please see below for the details.

POSITION SUMMARY

The Clinic Administrative Coordinator provides administrative support for the National Capital Vein Institute (private vein clinic; ncvi.ca) which operates outside of the hospital setting. The role is responsible for managing referrals, coordinating patient appointments, supporting procedural scheduling, and serving as a key point of contact for patients throughout their care journey.

This position requires a highly professional, patient-focused individual who can provide exceptional customer service and effectively support patients seeking privately funded vein procedures.

KEY RESPONSIBILITIES

Referral and Intake Management

Monitor and manage incoming referrals through a dedicated clinic fax line.
Review and triage referrals according to established clinic processes.
Coordinate referral intake and ensure appropriate follow-up with patients.
Monitor referral volumes and assist in maintaining timely access to care.

Patient Coordination

Contact patients to schedule consultations and procedures.
Serve as the primary administrative point of contact for patients.
Provide a high level of customer service and support throughout the patient experience.
Respond to patient inquiries in a professional, courteous, and timely manner.

Procedure Preparation and Follow-Up

Assist patients with pre-procedure and post-procedure information.
Distribute and review clinic educational materials and procedural documentation.
Ensure patients receive appropriate instructions before and after treatment.
Escalate clinical questions to the physician as required.

Clinic Operations

Support approximately two procedure days per month.
Coordinate scheduling and administrative logistics related to clinic activities.
Maintain accurate patient records and documentation.
Liaise with clinic partners and external providers as required.

QUALIFICATIONS AND EXPERIENCE

Previous experience in a medical office, clinic administration, or healthcare environment.
Strong organizational and time-management skills.
Excellent communication and interpersonal abilities.
Demonstrated ability to work independently in a virtual or remote environment.
Strong customer service orientation with the ability to manage demanding or high-expectation clients professionally and patiently.
Proficiency with standard office software and electronic scheduling systems.

COMMENTS TO APPLICANT

We thank all applicants for their interest and effort in applying; however, only candidates selected for interviews will be contacted.

The Department of Surgery is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the selection process.

Pay: $24.46-$29.23 per hour

Experience:

medical administrative assistant: 2 years (preferred)

Work Location: Remote

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : appointment setting (gatineau qc)

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