Windsor Ford is a family-owned company that has served the Peace Country for over 60 years. Our company is designed around the consumer experience, and we are looking for energetic and customer service-oriented people to join our growing team.
For years, we have been helping the community of Grande Prairie and the Peace Country with their automotive needs.
What makes working at Windsor Ford great?
Top-of-the-scale wages. Reach your earning potential with quality wages and bonus incentives.
A comprehensive benefits package including health, vision, and dental.
Company RRSP Matching. We offer a competitive RRSP matching benefit, ensuring our employees can save for their future with our support.
An inviting and enjoyable workplace culture that is second to none with monthly lunches, team events, and social gatherings.
Best of all, working with Windsor Ford team as a Service Advisor provides the opportunity to work with:
A strong team with solid support to help you succeed.
Diverse Range of Vehicles: As an automotive detailer at Windsor Ford, you'll have the chance to work with a diverse range of vehicles. From sleek sedans to powerful trucks, luxury SUVs to sporty convertibles, you'll get to experience and enhance the appearance of various makes and models. This exposure allows you to develop a broad knowledge of different vehicles and their specific detailing requirements, making each day on the job exciting and fulfilling.
State-of-the-Art Facility and Equipment: Windsor Ford takes pride in its new state-of-the-art facility, which provides an exceptional work environment for automotive service advisors. Equipped with cutting-edge tools and equipment, including modern technology, you'll have access to everything you need to deliver top-notch results. Working in such a well-equipped facility enhances your efficiency, enables you to achieve exceptional customer service, and ensures a positive and productive work experience.
Skill Development and Career Growth: Working as a service advisor at Windsor Ford offers ample opportunities for skill development and career growth. The dealership recognizes the value of investing in its employees and provides training programs and workshops to enhance your service advisor expertise. You'll have the chance to learn new techniques, stay updated with the latest industry trends, and continually refine your craft. This commitment to professional development opens doors for advancement within the organization, allowing you to progress in your career.
Who are we searching for?
Our high-performing team requires a service advisor to start immediately. We are seeking an individual with the motivation and enthusiasm to work within a team, who is organized and can handle instructions from multiple managers.
The Service Advisor is responsible for creating great first impressions and guides the customers through the maintenance scheduling process and repair of their vehicles.
The Service Advisor is a great listener and is a master at executing all the service processes with due diligence and customer service and safety in mind. The Service Advisor has a keen eye for "the details" and strives to be a product knowledge expert ensuring the dealership provides each customer with a personalized service experience.
The Service Advisor builds strong relationships with customers in an effort to achieve service targets and utilizes the tools provided to ensure all customers keep coming back to the dealership.
The Service Advisor upholds the dealerships' standards and values so that the customer is fully satisfied through every interaction with the service department. As a team player, Service Advisors foster excellent relationships with personnel in all areas of the dealership.
The Details
Develop Strong Relationships with Customer and continue to develop the Relationship:
- Greet customers on the phone or in the Dealership promptly and in a courteous manner.
- Address customer questions/needs promptly and professionally.
- Schedule appointments based on service calls.
- Provide customers with personalized service.
- Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately on time.
- Assist customers in scheduling appointments for routine maintenance and needed repairs.
- Handle customer complaints and ensures high customer satisfaction standards.
Service Experience
- Identify service needs of customer vehicle based upon historical service data.
- Asks appropriate questions to ensure the vehicle to be serviced is diagnosed correctly.
- Provide repair and maintenance recommendations to the customer.
- Advise customers of estimated service and repair costs and review details of service/repair invoice with customer to gain their understanding of all services provided.
- Explain the nature of all repairs.
- Determine progress of repair/service orders and inform customer accordingly.
- Handle phone inquiries regarding work-in-progress, appointments and return phone messages promptly.
- Advise customers on the care of their cars and value of maintaining their vehicle in accordance with manufacturer's specifications and warranty maintenance.
Be detailed oriented
- Actively maintain the cleanliness of personal and team workspaces.
- Maintain a high level of grooming, hygiene and professional appearance.
- Ensure all documentation/paperwork is completed in an accurate and timely manner.
- Keep service department forms, menus and pricing guides up to date.
- Ensure vehicles are parked in assigned areas, make sure they are locked and all key are marked and put away correctly.
- Document customer's routine maintenance or vehicle problems accurately and clearly on repair orders.
Commit to the Dealership Brand
- Stay up-to-date on all dealership training requirements.
- Understand and sell in-dealership manufacturer service promotions.
- Be knowledgeable about new features, specials and updates.
- Be a champion for delivering excellent service at all times.
- Actively promote and develop new business.
Develop and maintain full knowledge about the Industry
- Keep up to date with products, accessories, prices, and key features of major competitors.
Specific Skills
- Excellent interpersonal skills with an upbeat and engaging attitude.
- Customer relationship skills including listening and the ability to communicate effectively.
- Excellent verbal communication and writing skills.
- Problem solving and critical thinking skills.
- Basic computer skills.
- Good math skills.
- Organized and pays attention to detail.
- Flexible and open to change; take on special tasks as needed.
- Conscientious.
- Ability to negotiate win-win scenario's for the customer.
- Results oriented and accountable.
- Ability to work independently or within a team.
- Able to operate manual and automatic transmissions.
- Adaptable to work evening and weekend shifts as scheduled.
Education & Experience
- Minimum Grade 12 High School Diploma.
- College certificate or additional courses would be an asset.
- A fundamental understanding of automotive mechanical fundamentals.
- Adaptable to work evening and weekend shifts as scheduled.
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