Required Position
Full-Time Appointment THIS POSITION REQUIRES A DIFFERENT WORK WEEK AND/OR HOURS OF WORK. This position requires shift work during the academic year: Fall and winter hours: alternate weekly between the two shifts 9 a.m. to 4:30 p.m. and 12 p.m. to 7:30 p.m.; Spring and summer hours: 8:30 a.m. to 4 p.m (regular university hours).
Responsibilities
Vacancy Status: Existing position
Reporting to the Manager of Operations, Library and Archives, and in consultation with the User Services Coordinator, the Library Service Clerk provides frontline services at the Library Service Counter. This role supports the successful operations of the J.N. Desmarais Library and the Education Resource Centre/Centre de ressource en Éducation (ERC/CRÉ) and will provide courteous, efficient and bilingual services to the university community, and perform tasks associated with maintaining and promoting the library collection.
Deliver exceptional customer service and perform all circulation duties.
Perform all circulation duties: charging and discharging library materials, assigning a due date to loaned items, returning loans, issuing replacement bar codes, emptying and processing items from book drops and courier boxes, record the circulation of resources (loans, returns, etc.) in the Library Management System, Omni/Alma.
Facilitate Resource Sharing and Interlibrary Loan (ILL) workflows for physical and digital materials using Omni/Alma; this includes processing requests for internal users (students, faculty, and staff) and external partner institutions, preparing outgoing shipments, and processing the intake of incoming materials to ensure timely delivery and return.
Receive, sort and distribute mail, unpack and check new material deliveries, prepare items for shipping with Canada Post, CanPar, etc., order supplies, troubleshoot system for mail-out issues.
Maintain collection integrity and physical accessibility by performing regular shelving, shelf reading, shifting, and inventory audits; investigating missing items through call number and status verification; assist with the physical processing and preservation of library materials including creating call number labels, installing security sensors and performing minor repairs.
Assist library patrons in finding the various resources needed, provide information concerning general library policies and procedures; refer, as appropriate, reference inquiries to a library assistant or to a librarian.
Assist, as needed, at all library locations, on campus at both the main Library and the Education Resource Center, and at the School of Architecture Library (downtown), providing circulation functions coverage during staff absences.
Contact patrons concerning matters such as overdue items, recalls and the arrival of items on hold.
Collect and record payments for various fines and fees, take payments in person or over the telephone,assist with mailing out invoices.
Perform opening and closing duties according to the established procedures, collecting usage stats as required.
Offer training and guidance to Student Assistants and Work-Study students as lead hand, to ensure consistency in practice and exceptional customer service.
Answer telephone, voicemail messages and email inquiries; conduct photocopying, scanning, and maintain the stock of library supplies.
Work proficiently with computers, various software applications, and the Omni/Alma program specifically.
Remain up to date with technology, policies, procedures, resources and professional development through communication with manager, co-workers, library website, training opportunities, etc.
Monitor compliance with library regulations, monitor noise level, work tactfully and courteously with individuals who may violate library rules to maintain an atmosphere that is conducive to a studying environment, and monitor library security systems.
Ensure the library public spaces remain tidy and safe by maintaining orderly shelves, refilling displays,putting up signs, performing light cleaning and/or organizing tasks, and reporting general housekeeping or other issues requiring immediate attention or repairs.
Participate in seasonal or special projects, events, etc.
Perform other duties as assigned.
Qualifications
One (1) year College Certificate in office administration or a related field.
One (1) to three (3) years prior library experience and/or customer service experience.
Experience in an academic library setting would be an asset, including experience with Library Management Systems and ILL platforms; basic understanding of collection maintenance; and the proper handling of diverse library formats.
Proficiency in various software including GSuite, MS Excel and Word, Gmail, Adobe Acrobat, etc., and the ability to quickly learn specialized computer applications and to handle PDF scanning and copyright compliance for digital requests.
Strong communication and interpersonal skills, as well as strong customer services skills with the ability to deal with the public in a courteous and professional manner.
Proven ability to work as part of a team and independently with minimal supervision.
Ability to maintain discretion and confidentiality and use appropriate judgment in handling information and records.
High attention to detail, good organizational skills, show initiative and have the ability to adapt to a changing and diverse environment.
Ability to maneuver and position oneself to access materials on high and low shelving; ability to transport and distribute library materials across various floor surfaces using provided equipment (e.g., book carts).
Ability to work rotating shifts, including day or evening shifts, weekdays, during the peak academic year (September to April) as required.
Ability and willingness to work at different library locations, (on campus and downtown) with the means to travel reliably between sites as required.
Ability to work fluently (verbal and written) in both official languages, French and English, is required.
***We are aware that some applicants are experiencing difficulty using our careers portal. Should you complete an application through our online form and receive an error, please submit your application to
[email protected]***
The official University hours of operation shall be from 9:00 a.m. to 4:30 p.m., Monday through Friday, during, and including, the months from September to April, and from 8:30 a.m. to 4:00 p.m Monday through Friday during and including May to August., amounting to thirty-three and three-quarter (33.75) hours per week.
At Laurentian University, we recognize that work-life balance is essential for both personal well-being and professional success. Our policy offers employees some flexibility to better balance personal needs while maintaining effective service delivery.
Laurentian University is an inclusive and welcoming community committed to employment equity. Applications are encouraged from members of equity-seeking communities including women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities/expressions. Laurentian University’s bilingualism policy provides a provision regarding the language requirement for persons self-identifying as First Nations, Métis or Inuit.
Laurentian University is committed to providing an inclusive and barrier-free experience to applicants with accessibility needs. Requests for accommodation can be made at any stage during the recruitment process. Please contact Human Resources for more information (
[email protected]).
