WHO ARE WE?
peopleCare has proudly been named one of Canada’s Best Managed Companies for twelve consecutive years. We are a family-owned, mission-driven, values-based organization known for our commitment to delivering exceptional care and enriching experiences in long-term care and retirement living. Our culture is grounded in innovation, compassion, and excellence. We cultivate leadership at every level and believe in creating opportunities for our teams to thrive and grow as we collectively change the world of senior living.
With exemplary standing from Accreditation Canada, we are recognized for our operational excellence and deep partnerships within our communities. At peopleCare, we think boldly, act with integrity, and lead with vision.
WHAT WE OFFER
- Employer Paid Benefits
- Employer Matched RPP
- Employee Wellness Program
- Education Assistance Program
The Opportunity
We are seeking a dynamic, strategic, and visionary Executive Director to lead our recently redeveloped home in Kitchener, Ontario. Reporting to the Vice President, Long-Term Care, the Executive Director will be a catalyst for positive change—driving operational excellence while championing a culture rooted in innovation, engagement, and continuous improvement. This leader will play a critical role in fostering employee engagement, strengthening community partnerships, and supporting the long-term success and sustainability of the home through effective operational leadership, recruitment, and team development.
Leadership, Strategy & Planning
- Visionary Leadership: Champion a bold and forward-thinking vision for the home, anchored in the belief that we can transform the senior living experience. Develop and implement a strategic roadmap that reflects peopleCare’s mission and values, while pushing boundaries to redefine care delivery.
- Strategic Execution: Translate strategic priorities into actionable plans focused on resident and family experience, community engagement, occupancy, brand reputation, and risk mitigation.
- Innovating for Tomorrow: Foster a culture that embraces innovation, anticipates future needs, and supports the development of progressive care models and integrated service delivery.
- Reaching Beyond: Cultivate partnerships that extend beyond the walls of the home to build networks with healthcare, academic, and community organizations to drive systemic impact.
- Transforming Experiences: Empower teams to create exceptional, person-centered experiences for residents, families, and staff through creativity, compassion, and evidence-informed practice.
Operational Excellence & Resident Care
- Provide strategic leadership in operational readiness planning, ensuring all systems, staffing, infrastructure, and regulatory requirements are in place for a seamless and successful home opening.
- Oversee the development and execution of a comprehensive resident admission strategy, including stakeholder engagement, readiness assessments, and timelines to ensure a resident-centered and coordinated opening process.
- Lead implementation of policies and processes in alignment with legislative requirements and industry best practices.
- Lead and inspire teams to deliver exceptional care and service and continuous improvement in support of residents’ well-being and quality of life.
- Monitor performance using quality indicators and continuous quality improvement practices.
- Analyze operational data to drive decisions, mitigate risks, and enhance outcomes.
Financial Management
- Demonstrate fiscal accountability through effective management of budgets and business metrics.
- Drive cost-efficiency while maintaining high standards of care and service.
Compliance & Legislative Requirements
- Ensure full compliance with the Long-Term Care Homes Act and Ministry of Health guidelines.
- Serve as the primary liaison with government agencies and regulatory bodies.
Culture & Engagement
- Build and sustain a high-performance culture rooted in accountability, transparency, and trust.
- Drive engagement by creating inclusive, empowered, and collaborative teams aligned with organizational values.
Leadership & Talent Management
- Lead and mentor a multidisciplinary team in a unionized environment.
- Champion leadership development and professional growth across the organization.
- Ensure effective staffing, retention, and succession strategies.
Knowledge, Skills & Experience
- Minimum 5 years of progressive senior leadership experience
- Demonstrated ability to cultivate and lead strategic community partnerships that enhance the delivery of innovative, person-centered services for residents, families, and team members—positioning the home as a collaborative leader in the sector
- Demonstrated ability to lead with creativity, vision, and emotional intelligence.
- Strong relationship-building skills with internal and external stakeholders.
- Deep understanding of long-term care legislation, funding models, and healthcare trends.
- Proven ability to balance strategic oversight with operational agility.
- Bachelor’s degree in health or social services; advanced education is an asset.
- Clear Vulnerable Sector Criminal Reference Check required.
Thank you for your interest in joining peopleCare!
We are excited to learn more about you and the experience you would bring to our team. peopleCare is committed to an inclusive and accessible recruitment process. Accommodations are available upon request for candidates participating in all stages of the recruitment and selection process.
This posting is for an existing vacancy. peopleCare does not use artificial intelligence to screen, assess, or select applicants. All applications are reviewed by members of our recruitment team.
Compensation for this role will be discussed during the interview process and will be determined based on the successful candidate’s qualifications, experience, and internal equity.
