Dental Clinic Practice Lead
Location: Kitchener, Ontario
Who Are We:
Headquartered in Southwestern Ontario, Huron Dental Group encompasses a number of individually branded dental offices located across Ontario. Our dental offices offer comprehensive dental services to patients of all ages. These services include general dentistry, dental implants, sedation, dentures, orthodontics, pediatrics, and more. Join the team and become part of a supportive organization that values both clinical excellence and a positive workplace culture.
Position Summary:
Join the team at Huron Dental Group – Sante Family Dental as a Practice lead and become part of a supportive, patient focused practice that values both clinical excellence and a positive workplace culture.
At Sante Family Dental, you will work alongside a collaborative and experienced team in a friendly environment where patient relationships, teamwork, and professional growth are highly valued. We are committed to supporting our team through ongoing continuing education opportunities so you can continue to grow and develop in your career.
As a practice, we are also proud to support our community through charitable initiatives and outreach, reflecting our belief that great dental care goes beyond the clinic. This is a great opportunity for individuals who enjoys building strong patient connections while contributing to a practice dedicated to high quality dental care, community involvement, and continuous improvement.
Role Overview:
The Practice Lead is the primary point of contact for all day-to-day clinical and administrative operations within the practice. This role sets the pace, culture, and goals of the clinic while ensuring operations run efficiently and meet industry standards. The Practice Lead serves as the main liaison between practice staff and upper management, providing coaching, leadership, and ongoing communication. They are responsible for staff support, problem resolution, patient experience oversight, and maintaining consistent operational performance.
Core Competencies
- Strong leadership and team-building skills
- Effective communication and active listening
- Problem-solving and critical-thinking abilities
- Ability to delegate tasks appropriately
- Conflict resolution and the ability to handle objections professionally
- Coaching and mentorship abilities
- Time management and organizational skills
- Accountability and reliability
- Commitment to high-quality patient care
- Ability to motivate teams to achieve individual and clinic goals
Key Responsibilities
Oversee daily and monthly clinic operations
Ensure the practice runs at full capacity and meets industry standards
Maintain open communication with upper management
Provide monthly operational and production reports
Be actively present and engaged in the practice
- Staff & Associate Management
Act as the main point of contact for team concerns and questions
Lead by example and support team performance
Provide general team coaching and feedback
Identify and support the development of new team members
Assist in recognizing underperforming team members in collaboration with management
Coordinate daily morning huddles
Facilitate monthly team and department meetings
Support cross-training of staff and fill in where needed
Manage and oversee the clinic schedule to ensure staffing aligns with practice needs
Oversee schedule coordination for hygiene and treatment coordinators
Conduct production forecasting and ensure goals are met
Lead new patient acquisition efforts
Oversee accounts receivable (AR)
- Patient Care & Experience
Follow up on patient concerns or issues
Support a positive patient experience through efficient operations and team support
- Protocol, Policy, & Training Oversight
Ensure all office protocols and manuals are accessible and reviewed by employees
Support new staff orientation and onboarding
Implement monthly team strategy meetings
Ensure equipment and materials are used appropriately and according to manufacturer guidelines
Qualifications
- Minimum 1-3 years of previous leadership experience in a dental or clinical environment is required
- Previous experience using Dentrix and Tracker is required
- Strong understanding of dental clinic operations
- Excellent communication and interpersonal skills
- Proven ability to coach, mentor, and support staff
- Strong organizational and time-management abilities
- Ability to work in a fast-paced, patient-focused environment
- Knowledge of scheduling systems, production forecasting, and dental workflows.
- Experience working with Tracker.
Work Conditions:
- On-site role within a dental clinical environment
- Requires regular interaction with staff, patients, and upper management
- Must be available during clinic hours and for occasional meetings outside standard hours
- Role requires being active and present within the practice (not a remote or administrative-only position)
- May require flexibility to support multiple operational needs throughout the day
What We Offer:
- Competitive compensation package
- Extended Health and Insurance benefits
- Opportunities for growth within a rapidly expanding dental organization
- Collaborative and supportive leadership environment
- Exposure to operations across multiple dental practices
- Ongoing professional development and training opportunities
- The opportunity to help shape and standardize best practices across the organization
This role is a current opening within Huron Dental Group, and we’re excited to connect with candidates who are interested in joining our team.
As part of our hiring process, we may use automated or artificial intelligence tools to help review and screen applications.
Huron Dental Group is committed to an inclusive and accessible recruitment experience. Accommodations are available throughout the hiring process, and we encourage candidates to let us know if support is needed at any stage.
We are proud to be an equal opportunity employer and value the diversity of perspectives and experiences that strengthen our workplace. We welcome applications from all qualified individuals.
Thank you to all applicants for your interest; only those selected to move forward in the process will be contacted.
Job Types: Full-time, Permanent
Work Location: In Person
[Please note that candidates are required to complete all screening questions as part of the application process. Incomplete applications may not be considered for the position.]
Job Type: Full-time
Pay: $30.00-$40.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Application question(s):
- Do you have experience with Tracker?
- Have you previously managed or overseen a dental clinic schedule, including hygiene and doctor scheduling?
- How comfortable are you handling patient concerns, team conflicts, and day-to-day operational issues in a fast-paced clinic?
- Are you available to work on evenings and/or weekends is required?
Experience:
- Dentrix: 1 year (required)
- dental clinic management: 1 year (required)
Work Location: In person
