Boutique, high-end, and growing plastic surgery practice in Guelph, ON is seeking a hard-working, honest, and ethical patient care coordinator with a strong sales background.
- Practice is owned by a board certified, well-respected, facial plastic surgeon
- Caters to an elite, but family-focused clientele
- Thousands of procedures have been executed with the most natural and impressive results
- Specializes in cosmetic plastic surgery and non-surgical cosmetic procedures including injectables such as Botox and dermal fillers, advanced laser, skin care services, and more.
The winning candidate must:
- Be willing to work in a sleeves-rolled, hands-on fashion, doing "whatever it takes" to help the team grow.
- Focus on driving sales and results, coupled with a strong desire to implement and sustain organization and efficiency throughout the practice.
- Be comfortable and capable working with a team of tenured practitioners, front and back office employees and surgical assistants.
- Have a strong ability to build relationships as well as a desire to perform outreach with a positive attitude and friendly demeanor is a must.
Responsibilities:
1. Sales - assist prospective patients in making comfortable and confident decisions to select facial plastic treatments and procedures through extensive phone conversations and live consultations. The winning candidate must be focused on selling, driving leads to sell, and other sales-related functions. Comfort with quoting and asking patients to proceed with procedures and treatments ranging from hundreds of dollars to over twenty thousand dollars is necessary. This is a sales position with service focus and administrative work.
2. Coordination – assist non-surgical PCC, doctor, and practitioners, in daily office staff duties including: clinical treatment scheduling, obtaining necessary pre-op clearances and lab work, and generally making sure all procedures are coordinated properly.
Additional Responsibilities:
- Organization – Task orientation, timely completion of assignments, and an innate desire to “get things done” is a must. Knowledge of medical software like PatientNOW or NexTech is preferred by not required.
- Positivity – we love patient care and seek a bubbly, positive, sunny outlook from our winning candidate.
- Whatever it takes attitude with a sales focus – Typical hours are approximately 8-5, M-F, but at times more or less is needed. The winning candidate will have significant income upside - with no cap or limit - if results are achieved but must be willing to learn new concepts and unlearn intuitive ideas that do not match with the practice's structure. The selected candidate will report directly to the physician owner as well as have training, oversight, and support from an industry-leading medical practice consulting group which has overseen some of the most selected doctors in the nation. Achievers who have fun competing with their personal bests, who love to complete projects, and love to make others happy through sales and service, do best in this role.
Job Requirements:
- Bachelor’s degree preferred
- 2-5+ years of sales and/or sales management experience – preferably in cosmetic medical, med spa field, high-end retail, hospitality, or similar - ideal candidate will be able to demonstrate prior results in a sales and service capacity. This position is not an administration position with sales work. It is a sales position with administrative work.
- Must be confident and comfortable presenting prices ranging from 5 to over 25 thousand dollars and asking the patient to move forward by booking on the spot, without being pushy or using high pressure tactics. A belief in and understanding of how to sell luxury items by appealing to luxury buyers is a must.
- Outstanding verbal and written communication and presentation skills.
- Belief in the power of cosmetic services to change the lives of appropriate candidates for the better.
- Type accurately at no less than 40 wpm - 55 wpm a must. Strong computer skills with the ability to learn proprietary software for the medical industry quickly.
- Excellent follow-up and organizational skills – a commitment to timely task completion without compromising quality is a must.
- Professionalism in dress and presentation, honesty, excellent work ethic, and positive attitude a must.
- Willingness to utilize existing skills and talent, while simultaneously learning and executing the company’s proven system.
- Ability to excel individually as well as a productive member of a team.
Pay Structure, Perks, and Benefits:
- Annual pay based on results for year one is composed of a base pay and bonuses. Anticipated range of $80-110,000++ CAD per year (more or less depending on the selected candidate's experience and other factors), including average bonuses in year one. Income can grow significantly over time based on results, with uncapped potential upside.
- Paid Vacation
- Positive work environment working directly, daily, with the doctor. Trust is placed to work independently several days per week.
- Reasonable hours.
- Opportunity to grow by working with a successful practice, but also with a larger practice training organization committed to the success and personal growth of every employee
Job Type: Full-time
Pay: $80,000.00-$110,000.00 per year
Benefits:
- On-site parking
- Paid time off
- Store discount
Experience:
- Sales: 2 years (required)
Work Location: In person
