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Spare Parts and Warranty Technician

Bronswerk Marine -
Dartmouth, NS

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Détails du poste

Permanent | Temps plein

Profil recherché

Génie mécanique
Assemblage mécanique
Ingénierie
Ingénierie mécanique
Anglais
Assemblage
Compétences en communication
Connaissances en mécanique

Description complète du poste

Who are we?

Bronswerk Marine is a global leader of complete marine heating, ventilation, air conditioning and refrigeration (HVAC-R) systems providing turnkey solutions for commercial and military vessels through its 12 offices worldwide. Bronswerk manages the entire process of the system life cycle; from design to commissioning, installation and in-service support.

What will be your role?

Reporting to ISS Director, the Spare Parts & Warranty Technician will work with the In-Service-Support Team in supporting our customers with Spare Parts requests. In the role of warranty technician, you will resolve issues with products under warranty by performing diagnostics, failure analysis, and coordinate the replacement of the defective parts.

Responsibilities:

Responsible for sourcing and coordinating sales of spare parts for all Bronswerk Marine & Offshore projects.
Provide customer service to meet their spare parts needs, in accordance with BMI’s parts protocols and processes.
Ability to read and understand mechanical and electrical engineering drawings.
Research and identify alternative spare parts, if spare parts are obsolete, to match and fit and meeting client specification requirements.
Review and manage all incoming warranty claims following Bronswerk Warranty Claim Procedures.
Ensures that drawings are current (modified where needed by Engineering staff).
Build relationships with customers by providing helpful and friendly service.
Communicates with vendors documentation requirements and assembles packages as per customer needs.
Ensures supporting documents for invoicing is provided to the Finance Department to maximize positive cash flow
Lead effort to ensure equipment documentation is up to date.
Provide shop and subcontractor support including, but not limited to:
Issuing purchase orders for spare parts;
Document verifications;
Ensure quality documentation is carried out and documented;
Interacting with Client staff as required, to achieve material acceptance.

Which candidate profile are we looking for?

5- 7 years of experience in a manufacturing or repair environment
Mechanical Engineering Technical Diploma (College Degree) or equivalent work experience
Overhaul/repair shop experience (an asset)
Demonstrated ability to work independently and manage multiple tasks
Strong interpersonal and written/verbal communication skills with the ability to develop effective working relationships
Exposure to project, cost and schedule management is a plus
Possess excellent judgement and professional maturity
Knowledge of Military Standards, an asset
Excellent problem-solving skills and solid mechanical assembly know-how
Ability to gain a Canadian security clearance (Canadian Citizen or Permanent Resident) and controlled goods is required.

What sets us apart:

Industry leader in Marine HVAC and Refrigeration Systems
A workplace that encourages teamwork and innovation in order to meet our customers’ needs
Competitive salary
Life & Health Insurance, Dental Insurance, Short- and Long-term disability
Bonus Program
Employee Assistance Program/ Telemedicine
Wellness Program
Retirement program

#BWP1

Job Types: Full-time, Permanent

Benefits:

Company events
Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care
Wellness program

Work Location: Hybrid remote in Dartmouth, NS B3B 1P9

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