About the Company::
Operatic Agency is a full-service creative and digital agency specializing in research, strategy, marcomms, medcomms, creative, technology, and omnichannel media. Named one of Canada’s fastest-growing companies for six consecutive years, we partner with brands across pharma, healthcare, and consumer sectors to connect them with their audiences through bold ideas and precise execution.
If you thrive in a fast-paced, collaborative environment and want your work to have real impact, we want to hear from you.
About the Role::
An Account Supervisor at Operatic Agency is a key role responsible for the day-to-day management of their brands and clients, with a focus on executional excellence. The Account Supervisor supports the Account Director in shaping and implementing strategic initiatives, developing project briefs, and overseeing their Account Managers. This role is pivotal in maintaining and growing client relationships, ensuring project success, and contributing to the agency’s goals.
The Account Supervisor is focused on managing multiple client accounts, ensuring projects are delivered on time and within budget, and fostering collaborative relationships.
The ideal candidate is organized, detail-oriented, and passionate about marketing strategy and delivering exceptional results in a dynamic agency environment.
What You’ll be Doing::
Client Ownership
- Maintains key client contact and manages day-to-day communications
- Oversees the delivery of various initiatives, including (but not limited to) product launches, events, and digital campaigns
- Contribute to the financial health of client accounts by monitoring budgets, timelines, and deliverables
- Assist in identifying opportunities for account growth and new business within existing client portfolios
- Acts as the liaison between the client and internal teams
Technical Expert
- Expertly handles tactical planning and execution, overseeing daily timeline management from the initiation to the completion of each project
- Develops and manages project briefs and budget estimates with senior oversight
- Ensures creative assets and tactics align with their brand’s vision and project brief
- Familiarity with CRMs like Veeva, including supporting the management of promotional materials through MLR review
Team Development
- Collaborates with the internal team to ensure all deliverables are completed accurately and on schedule
- Provide guidance and support to Account Managers, ensuring they have the resources needed to succeed
- Help train and mentor junior team members, fostering a collaborative and supportive team environment
- Assist in balancing team workloads and identifying areas for improvement or additional support
Process Implementation & Improvement
- Manage project timelines, budgets, and deliverables to ensure client satisfaction and agency profitability
- Implement operational systems, including maintaining notes, contact reports, status reports, project briefs, SOWs, financial tracking, and work-back schedules
- Ensure all deliverables meet quality standards and client expectations, aligning with the agency’s vision, mission, and values
- Proactively address client concerns to maintain high levels of client satisfaction and retention
What You’ll Bring to the Role::
- Bachelor’s degree in Commerce, Science, or a related field
- 2-4 years of agency experience in an account supervisor role
- Understanding of the Canadian Pharmaceutical Advertising Landscape and its Regulatory bodies (i.e., PAAB, ASC)
- Self-motivation and the ability to independently manage projects in a fast-paced agency environment with rapidly changing priorities
- Strong organizational skills with the ability to manage multiple client accounts simultaneously
- Ability to work collaboratively in a team environment and independently as needed
- Demonstrated ability to think strategically and provide innovative solutions to client challenges
- A drive to learn new skills and expand your expertise
Nice to Have::
- Experience overseeing and managing digital products (i.e. web development)
- Experience or certifications in email marketing
Why Operatic Agency::
Competitive compensation and benefits.
This role offers a salary of $75,000–$100,000 CAD commensurate with experience, plus a comprehensive benefits package including medical, dental, vision, life and disability insurance, and mental health support.
Meaningful, complex work.
You’ll lead projects across a diverse portfolio spanning pharma, healthcare, and consumer brands—with real creative and technical depth. Every project is different, and the work genuinely matters to the clients and audiences it reaches.
A team that holds a high bar—and supports each other in meeting it.
We’re proud of our culture: collaborative, accountable, and driven by a shared standard of excellence. We recognize great work and celebrate the people behind it.
Real investment in your growth.
We offer mentorship, access to industry tools and training, and advancement pathways. You’ll be supported by senior leadership who want to develop you, not just deploy you.
Hybrid flexibility.
Our head office is based in Hamilton, Ontario, and we operate on a hybrid model: 2 days per week in the office, with the remainder remote. You’ll have a collaborative home base with room to focus on your own terms.
Operatic Agency values inclusion and access for all applicants and employees. Should you require accommodation to participate in the application and interview process, please let us know. Only those selected for next steps will be contacted.
