At INNHotels, we bring Canada's vibrant tourism, culture, and history to life for our guests, and it all starts with our fantastic team. Our success in hospitality, sustainability, and community development is powered by passionate individuals like you.
Are you a positive, self-driven adventurer looking for a thrilling change? Do you love working with a team and inspiring others? If you're ready for outdoor adventures and meeting amazing new people, join us at Jasper Inn & Suites in the breathtaking Jasper National Park. Let's create unforgettable experiences together!
The Group & Event Coordinator for INNHotels will be responsible for all aspects of the hotel’s group, tour, and event coordination as well as providing exceptional guest service and customer relationship management to maximize revenues, attract new business and maintain established connections.
Key Responsibilities:
- Manage all tour group, FIT and individual group contracts. Ensure group blocks are held in WebRezPro; review group needs and special requests, etc
- Set up and maintain all group reservations and billing from contract signing through group departure.
- Monitor upcoming contract groups to ensure rooming lists, billing information and any changes are received by due dates.
- Set up all group routing and special billing instructions; review final group bills to ensure accuracy; make necessary changes in order to provide correct final bill.
- Provide group forecasts to other departments on a regular basis.
- Directly assist other departments when needed for function set up.
- Coordinate set-up and catering for banquet and conference bookings
- Liaise with function contact regarding numbers and changes.
- Communicate with other departments regarding functions.
- Attend travel trade shows, to meet with current and new clients, to promote Jasper Inn & Suites, to ensure new and repeat business.
- Adhere to all environmental policies and programs as required.
- Other duties as assigned.
Qualifications:
- 2-5 years’ previous experience in a similar role within the hospitality or resort/hotel industry
- Previous leadership experience in hotel operations
- Must possess excellent customer service skills
- Must be computer literate. Preferred candidate will have previous experience with PMS system AND Microsoft Word and Excel
- Strong verbal and written communication skills
- Ability to work independently and set priorities
- Detail-oriented and works with a high degree of accuracy
- Ability to multi-task in a fast-paced environment
- Must be extremely responsible with integrity and ability to maintain confidentiality and discretion
WHO WE ARE:
- Jasper Inn & Suites is part of INNHotels, a family of independent hotels. We have properties in Canmore, Jasper, Stony Plain, Grande Cache, Valemount and Invermere.
WHAT WE OFFER:
- A great work environment with opportunities for development and career advancement within Jasper Inn & Suites and the INNHotels family of hotels;
- A competitive compensation package;
- Staff events and seasonal discounts on local adventure activities;
- Hotel Discounts as part of the INNHotels family of hotels;
- Staff accommodation available
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Job Types: Full-time, Permanent
Pay: $47,000.00-$52,000.00 per year
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Application question(s):
- Please note that we do NOT offer LMIA or sponsorship. Do you require LMIA or sponsorship to work in Canada?
Experience:
- Group Sales: 2 years (preferred)
- Hospitality: 2 years (preferred)
- Leadership: 1 year (preferred)
Work Location: In person
