6 meilleures offres (hotel front desk supervisor, jordan station, on) (à pourvoir)

Front Office Supervisor
The Clayfield —Niagara-on-the-Lake, ON
- Fins de semaine au besoin
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- Microsoft Office
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il y a 10 jours
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Vintage Hotels —Jordan Station, ON
- Temps partiel
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- 19 $ de l’heure
- Temps partiel
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- Anglais
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il y a 1 jour
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Lais Hotel Properties L —Jordan Station, ON
- 18,94 $ de l’heure
- Temps partiel
- Vente
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Americana Resort Spa & Waterpark —Niagara Falls, ON
- 18 $ de l’heure
- Fins de semaine au besoin
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GUEST SERVICE AGENT LEAD
Lais Hotel Properties L —Niagara-on-the-Lake, ON
- 20,06 $ de l’heure
- Temps plein
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- Diplôme d'études secondaires
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Front Office Supervisor

The Clayfield
Niagara-on-the-Lake, ON

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Détails du poste

Temps plein
Il y a 10 jours

Profil recherché

Hospitalité
Microsoft Office
Expérience en supervision
Réception
Service aux visiteurs
Leadership
Compétences en communication
Hôtellerie

Description complète du poste

Front Office Supervisor– The Clayfield, part of the Unbound Collection by Hyatt

Location: Niagara-on-the-Lake, ON
Opening: Summer 2026

The Clayfield is a new 102-room luxury boutique hotel opening in Niagara-on-the-Lake and part of the Unbound Collection by Hyatt. Operated by Urgo Hotels & Resorts Canada, The Clayfield will deliver a highly personalized, refined guest experience grounded in calm luxury, craftsmanship, and a strong sense of place.

The Front Office Supervisor plays an important role in delivering seamless and personalized guest experiences while supporting the daily operations of the Front Office department. This role provides hands-on leadership within the Front Desk and lobby areas, ensuring service standards, operational efficiency, and guest satisfaction are consistently maintained.

Working closely with the Front Office leadership team, the Front Office Supervisor helps guide daily operations while supporting and mentoring Front Office colleagues in a luxury hospitality environment.

What You'll Do

Support the daily operations of the Front Desk, Guest Services, and lobby experience
Lead by example in delivering warm, professional, and personalized guest service
Assist with supervising Front Office colleagues during shifts to ensure service and operational standards are maintained
Support guest check-in and check-out processes while ensuring accuracy and efficiency
Handle guest concerns, service recovery situations, and special requests professionally and promptly
Assist with room assignments, VIP arrivals, guest preferences, and daily operational planning
Monitor lobby activity and maintain a visible presence to support guests and team members
Coordinate closely with Housekeeping, Engineering, Spa, and other hotel departments to ensure smooth operations
Support training, coaching, and onboarding of Front Office colleagues as required
Assist with cash handling, billing accuracy, balancing procedures, and operational reporting
Ensure compliance with hotel policies, procedures, and safety standards
Support Manager on Duty responsibilities and operational coverage as assigned

What You'll Bring

A passion for hospitality and creating memorable guest experiences
Previous Front Office or guest service experience within a hotel environment is considered an asset
Supervisory or leadership experience in hospitality is considered an asset
Professional, polished, and guest-focused communication skills
Strong organizational, multitasking, and problem-solving abilities
Ability to remain calm and service-focused in a fast-paced environment
Strong interpersonal skills with the ability to support and motivate team members
Experience with hotel property management systems and Microsoft Office applications is an asset
Flexible availability including mornings, evenings, overnights, weekends, and holidays as required
Ability to maintain elevated luxury hospitality standards consistently

Why Join Us

Competitive compensation and a comprehensive benefits package designed to support your well-being and long-term growth
A rare opportunity to shape the Rooms operation of a brand-new luxury hotel
Work within a collaborative environment supported by ownership, Urgo Hotels & Resorts Canada and Hyatt.
Access to Hyatt colleague travel benefits
A workplace culture rooted in respect, craftsmanship, and pride of place in beautiful Niagara-on-the-Lake

Now accepting applications from candidates currently residing in Canada with full working rights. We are only able to respond to candidates selected for interview.

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : hotel front desk supervisor (jordan station, on)

Front Office Supervisor– The Clayfield, part of the Unbound Collection by Hyatt

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