14 meilleures offres (guest service agent, kanata on) (à pourvoir)

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FAIRMONT —Ottawa, ON
- 26,08 $ de l’heure
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AC Marriott Ottawa —Ottawa, ON
- À partir de 23,99 $ de l’heure
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- Anglais
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Collection Équinoxe- The Metcalfe —Ottawa, ON
- À partir de 25 $ de l’heure
- Temps partiel
- Bilingue
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- Anglais
- Assurance Invalidité
- Congés payés
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Silver Hotel Group —Ottawa, ON
- 20,16 $ de l’heure
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- Microsoft Powerpoint
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FAIRMONT —Ottawa, ON
- 25,57 $ de l’heure
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- 20,05 $ de l’heure
- Temps partiel
- Hôtel
- Diplôme d'études secondaires
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Germain Hotels —Ottawa, ON
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Marriott International, Inc —Ottawa, ON
- 25,61 $ de l’heure
- Temps plein
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il y a 5 jours
Bilingual Fairmont Gold Supervisor/ Concierge (Part-Time)
FAIRMONT —Ottawa, ON
- 27,50 $ de l’heure
- Temps partiel
- Bilingue
- Microsoft Word
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Team Member Relations Specialist (Onsite)
Hard Rock Hotel & Casino Ottawa —Ottawa, ON
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Manager of Leasing

HR Management Services on Demand
Ottawa, ON

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Détails du poste

Permanent | Temps plein

Profil recherché

Bilingue
Français
Service à la clientèle
DocuSign
Yardi

Description complète du poste

About the Company

Theberge Group of Companies is one of Ottawa’s established multi-residential developers and property management companies, with a growing portfolio of approximately 1,300 units across the city. We’re on a deliberate path to become the gold standard for multi-residential customer service and leasing in the Ottawa market — and this role is central to that ambition.

About the Role

We’re looking for a seasoned leasing leader to own the leasing function end-to-end across our entire portfolio. This is a senior leadership position with direct accountability for occupancy performance, lease-up execution, and team development — not a stepping stone. If you’ve built leasing operations at scale, driven real results, and are ready to put your name on two flagship Ottawa lease-ups, we want to hear from you.

The Opportunity

The timing of this role is significant. Theberge has 585 units entering active lease-up in 2027 across two flagship properties:

374-unit new-construction building — targeting Summer 2027 occupancy
211-unit new-construction building, east-end Ottawa — targeting Summer 2027 occupancy

In addition to managing these concurrent lease-ups, you will oversee our 700+ stabilized units across our established properties and small properties portfolio. This is career-defining work with direct access to senior ownership and a genuine mandate to set the bar for the industry.

What You’ll Do

Strategic Leadership

Own the leasing strategy, budget, and annual targets for the full Theberge portfolio — stabilized and lease-up
Lead the lease-up plans for both flagship properties from pre-leasing launch through stabilization, with milestone reporting at Day 90, 180, 270, and 365
Set and defend occupancy, economic occupancy, rent growth, and concession targets in partnership with the VP and ownership

Operational Excellence

Manage the full prospect-to-resident lifecycle: lead capture, qualification, tours, applications, screening, lease execution, and move-in
Own the AI leasing system’s knowledge base, escalation rules, and human-handoff thresholds; continuously tune for conversion and resident experience
Maintain rigorous CRM hygiene in Yardi / CRM IQ / DashQ — every lead accounted for, attributed, and worked to a defined disposition
Partner with Operations on unit turn velocity to keep leasing inventory move-in-ready on schedule

Team Development

Hire, onboard, train, coach and motivate a distributed leasing team across all properties, including bilingual hires for our east-end Ottawa property
Run weekly leasing huddles and monthly portfolio leasing reviews
Build and maintain the leasing playbook: scripts, objection handling, tour standards, model suite presentation, and follow-up cadence

Marketing & Brand

Work closely with the Marketing Lead on channel mix, ILS spend, OOH, social, and content
Provide ground-truth feedback on which channels are producing qualified leads
Co-own brand consistency at the leasing-office and tour-experience level across all properties

Reporting & Accountability

Deliver the weekly leasing pulse, monthly leasing scorecard, and quarterly leasing strategy review to the VP
Own the lease-up dashboards for both flagship properties
Contribute to the build-out of the Yardi reporting layer

What You Bring

These are the essentials. Please apply only if you can speak to each of these from direct experience.

Demonstrated track record leasing up at least one new-construction multi-residential building of 200+ units from pre-leasing through stabilization (95%+ occupancy)
Comfort running concurrent lease-ups at scale — you’ve managed multiple properties simultaneously without dropping performance on stabilized assets
Minimum 5 to 8 years leading leasing across a portfolio of 1,000+ multi-residential units
French highly desirable — the ability to communicate with prospects, residents, and team members in French is a significant asset in this role
Yardi Voyager 7 fluency: guest cards, applicant workflow, screening, lease generation, move-ins, renewals, and reporting
RentCafe / CRM IQ experience: ILS syndication, online applications, online leasing, and resident portal
Comfort with AI leasing tools — you see AI as a force multiplier, not a threat. We run an integrated AI leasing stack that handles ~80% of top-of-funnel communication automatically
Data-driven leadership: you can read a funnel, diagnose a conversion problem, and act on it — not just report numbers up
Deep working knowledge of the Ontario Residential Tenancies Act: N-form workflows, AGI, rent control, vacancy decontrol, LMR, and LTB process
Customer service obsession — you model the prospect and resident experience you expect from your team
Experience with DocuSign, electronic application portals, and modern lead capture tools

Why Theberge Group of Companies

Two flagship lease-ups in 2027 — this is genuinely career-defining work
Modern stack with real investment: Yardi Voyager 7, RentCafe, integrated AI leasing (CRMIQ, DashQ), and DocuSign
Distributed staffing model — dedicated leasing agents per building, not a centralized call centre; you’ll build a real team
Direct line to ownership — reports to the VP Property Management who reports directly to the President; decisions get made
Explicit ownership mandate to become the Ottawa gold standard for multi-residential customer service and leasing
Competitive compensation commensurate with experience

How to Apply

If you’re a leasing leader with the experience and drive to own this role, we’d love to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

We are an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes.

Benefits:

On-site parking

Work Location: In person

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