Shift Manager
Jersey Mike’s – Join a Winning Team
We are Bursting with Opportunities at our NEWEST LOCATION IN Kelowna
Apply today to have your resume reviewed and if qualified you will be sent a link to join a virtual interview event through our Partner Hello Hire
Events on TUESDAYS AND THURSDAYS FROM 10-10:30AM
At Jersey Mike’s, hospitality isn’t just part of the job; it’s who we are. We’re looking for people who genuinely enjoy connecting with others, sparking conversations, and bringing positive energy to every guest interaction. Our tradition is built on a strong sense of community and a commitment to helping our people grow both personally and professionally. Our goal is to serve the highest‑quality sub sandwiches, with genuine gratitude and care for every guest who walks through our doors. We embrace a culture of giving, where supporting our communities and helping others succeed is at the heart of everything we do.
About the Role:
Reporting to the Restaurant General Manager (RGM), thehourly Shift Manager plays an important role in keeping day‑to‑day operations running smoothly during scheduled shifts. This role is perfect for someone who loves engaging conversations, motivating others, and setting a positive tone for both the team and our guests.
In this role, you support the team while on shift by providing direction, answering questions, and helping maintain high standards for food quality, service, and cleanliness. Your support helps create a positive work environment and contributes to the overall success of each shift.
Why us, you ask?
- Health & safety measures
- Health benefits*
- Flexible working hours
- Paid on-the-job training
- Growth opportunities
- Meal discounts
- Free uniform shirt and hat
- Above all else, a respectful, supportive workplace where fun is part of the job!
*Conditions apply.
What You’ll Do:
- Ensure food charts, recipes, and preparation procedures are followed.
- Maintain proper storage and rotation of food and supplies to ensure freshness and quality.
- Uphold all sanitary procedures and keep the dining room and exterior areas clean and well‑maintained.
- Complete opening and closing procedures during assigned shifts.
- Monitor team performance and adjust positions to maintain speed, quality, and guest satisfaction.
- Handle inventory tasks, including counting and receiving supplies, reporting discrepancies, and maintaining stock at proper levels.
- Ensure accurate cash handling, deposits, and shift financial records, including waste, refunds, and petty cash.
- Resolve guest concerns politely and efficiently.
- Assign tasks, provide feedback, and motivate team members to maintain a positive, productive shift.
- Support training of crew members on food safety, procedures, and daily routines.
- Maintain a safe, clean, audit‑ready environment and ensure health and safety guidelines are followed at all times.
- Step into crew roles as needed to keep operations running smoothly and support break coverage.
- Support execution of promotions and limited‑time offers (LTOs) while ensuring compliance with brand standards.
- Lead by example with a positive attitude, clear communication, and a focus on delivering a great guest experience.
What You’ll Bring:
- Minimum 1 year of supervisory experience in a quick service restaurant (QSR) environment.
- High school diploma or equivalent.
- Strong communication and interpersonal skills with a friendly, enthusiastic approach.
- Excellent organizational and time-management abilities.
- Ability to stay calm, focused, and effective in a fast‑paced environment.
- Basic math skills and confidence handling cash transactions.
- Physical ability to bend, twist, and stand for extended periods to perform job functions.
- Experience in customer service and resolving guest concerns.
- Ability to assist with shift operations, ensure adherence to company standards, and assist with inventory management.
- Flexible availability, including days, evenings, weekends, and holidays as needed.
Work Environment:
- Primarily an indoor environment with occasional outdoor tasks.
- Occasionally lift, move, carry, and stack cartons up to 50 pounds from various heights.
- Experience frequent exposure to fluctuating temperatures in areas such as coolers, freezers, and cooking sections.
- Involves standing and walking for extended periods throughout the shift without frequent rest periods.
- Frequent movements such as bending, wiping, sweeping, mopping, wrapping, and squeezing.
- Regularly reaching overhead, forward, and underneath shelves, counters, tables, and kitchen equipment.
- Frequent squatting or stooping to access items on low shelves or the floor.
- Occasional use of stools or ladders to reach items stored on higher shelves.
- Plays a vital role in delivering excellent customer service and preparing our signature subs.
We know that success starts with a winning team of people who are fun, personable, positive, energetic, and eager to learn. Our team takes pride in what they do and who they are, delivering outstanding customer service with a great big smile. If this sounds like you and you’re excited to grow and improve, we’d love to talk to you about joining our team.
Diversity. Inclusion. Our restaurant guests come from all walks of life, and so do we. Creating an environment where everyone, from any background, can do their best work is at the heart of who we are.
Redberry is an equal opportunity employer committed to creating an inclusive and accessible workplace. Accommodation is available upon request throughout the recruitment process and employment. We welcome applications from all qualified candidates.
About Redberry Restaurants:
Founded in 2005, Redberry is one of Canada's largest QSR restaurant Franchisees. Redberry owns and operates 220-plus restaurants across the country under the BURGER KING®, Taco Bell, and Jersey Mike's Subs brands. Redberry is the acting Area Director for Jersey Mike’s Canada with plans to open 300 Jersey Mike’s restaurants across the country by 2034. Culturally, we’ve created an environment where our partners, brands, and team members can achieve the best versions of themselves. We pride ourselves on being architects of a different kind of restaurant company.
Learn more at www.redberry.ca.
Disclaimers:
This posting is for an existing vacancy within our organization. Redberry does not use AI to screen or select applicants.
Job Types: Full-time, Permanent
Pay: $19.85 per hour
Application question(s):
- This is a full time position, are you legally able and willing to work more than 30 hours per week?
- You are applying for a Shift Manager, how many years have you been a Supervisor in a restaurant?
Education:
- Secondary School (preferred)
Experience:
- Supervising: 1 year (required)
- Quick service & fast food restaurant: 3 years (required)
Work Location: In person
