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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : operations team leader (kelowna, bc)

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General Manager

O'Rourke Family Vineyards Ltd.
Lake Country, BC

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Détails du poste

Permanent | Temps plein
De 90 000 $ à 120 000 $ par an

Profil recherché

Permis de conduire de classe 5
FoodSafe
Serving It Right
Gestion de budget
Leadership
Restauration
Compétences en communication

Description complète du poste

Position Title: General Manager

Location: Peak Cellars, 2290 Goldie Road, Lake Country, BC

Employment Type: Full-Time, Permanent

Position Summary

Peak Cellars is seeking an experienced and inspiring General Manager to lead all aspects of our hospitality, food & beverage, retail, and guest experience operations. Peak Cellars is one of the Okanagan’s premier winery destinations. The General Manager is responsible for delivering a world-class guest experience, leading a high-performing year-round and seasonal team, and driving the commercial performance of the property in close partnership with senior leadership of O’Rourke Family Vineyards.

Key ResponsibilitiesOperations & Guest Experience

Provide overall leadership and day-to-day management of the Peak Cellars property, including the Tasting Bar, Garden Bistro, retail wine shop, and event spaces.

Champion service standards that consistently exceed guest expectations and reflect the Peak Cellars brand.

Oversee scheduling, staffing levels, and operational flow to align with reservations, peak season demand, and special events.

Resolve guest concerns promptly and professionally, turning service recoveries into loyalty-building moments.

Food & Beverage Leadership

Oversee the Garden Bistro in partnership with the Executive Chef, ensuring quality, consistency, and profitability across lunch, dinner, and seasonal service.

Maintain a strong farm-to-table connection with the on-site organic garden and trusted local suppliers.

Lead menu, beverage, and pricing reviews; manage food and beverage cost percentages, labour costs, and inventory controls.

Ensure full compliance with BC Liquor and Cannabis Regulation Branch (LCRB) rules, FoodSafe, and Serving It Right standards.

Sales, Marketing & Wine Club

Drive revenue growth across tasting experiences, retail wine sales, the Garden Bistro, the Inner Circle Club, and private events.

Champion the growth and retention of the Wine Club, ensuring members feel valued and engaged year-round.

Collaborate with the marketing team on campaigns, events, and partnerships that strengthen brand awareness and visitation.

Build relationships with the Scenic Sip Trail, tour operators, hotels, concierges, and tourism partners across the Okanagan.

Team Leadership & Culture

Recruit, train, develop, and retain a strong year-round and seasonal team across hospitality, F&B, and retail.

Set clear performance expectations, provide regular coaching and feedback, and conduct performance reviews.

Foster a culture of hospitality, accountability, professionalism, and pride in the Peak Cellars brand.

Champion workplace health, safety, and inclusion across all departments.

Financial & Strategic Management

Monitor revenue, cost of goods, labour, and operating expenses; identify opportunities to improve margin without compromising guest experience.

Contribute to long-term planning, capital projects, and growth initiatives across the estate.

Provide regular performance reporting and clear, well-reasoned recommendations to senior leadership.

Compliance & Risk

Ensure full compliance with BC Employment Standards, Occupational Health and Safety, WorkSafeBC, LCRB, food safety, and accessibility requirements.

Maintain robust opening, closing, cash-handling, and incident-reporting procedures.

Support emergency preparedness and response across the property, in line with estate-wide protocols.

QualificationsExperience

Minimum 5–7 years of progressive leadership experience in winery, restaurant, resort, or premium hospitality operations, with at least 3 years in a senior management role.

Proven track record managing multi-unit or multi-department operations (tasting room, restaurant, retail, events) is strongly preferred.

Demonstrated experience leading teams of 30+ across peak operating periods.

Strong understanding of BC wine, hospitality, and tourism markets is a significant asset.

Skills and Requirements

Excellent leadership, communication, and interpersonal skills, with the presence to host VIP and trade guests.

Strong financial acumen, with experience owning a P&L, budgets, forecasting, and labour and cost controls.

Working knowledge of point-of-sale, reservation, and wine club platforms (e.g., Tock, Commerce7, or equivalent).

Sound judgment, problem-solving ability, and composure under pressure during peak service.

Valid Class 5 BC driver’s license.

Serving It Right and FoodSafe certification (or willingness to obtain prior to start).

WSET Level 2 or equivalent wine education preferred; deeper wine knowledge considered a strong asset.

Flexible schedule, including weekends, evenings, and statutory holidays during peak season.

Key Competencies

Hospitality-first mindset and unwavering attention to guest experience.

Inspiring, hands-on leader who develops people and builds strong teams.

Commercially minded, with a structured approach to revenue, cost, and margin.

Brand steward who represents Peak Cellars with professionalism.

Calm, decisive, and solutions-focused under pressure.

Work Environment

On-site role at the Peak Cellars estate in Lake Country, BC; significant time spent on the floor across the tasting room, bistro, and grounds.

Combination of office, indoor hospitality, and outdoor environments, including some exposure to weather during events and outdoor service.

Active role that includes walking the property, climbing stairs, and occasional lifting (up to 50 lbs).

Schedule includes weekends, evenings, and statutory holidays during peak season; a more balanced cadence in the off-season.

Compensation and Perks

Base Salary of 90-120k based on experience.

Extended health and dental benefits.

employee discounts across our restaurants and properties.

Professional development support, including wine education (e.g., WSET).

How to Apply

We'd love to hear from you. Please send your resume, a brief introduction, and any relevant menu samples or portfolio to: [email protected]

O'Rourke Family Vineyards adheres to employment equity and equal opportunity programs and encourages all candidates to apply. We would like to thank all applicants for submitting their resume; however, only those selected for an interview will be contacted.

Pay: $90,000.00-$120,000.00 per year

Benefits:

Dental care
Extended health care

Work Location: In person

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