IT Coordinator
Pelee Island Winery & Vineyards Inc —Kingsville, ON
- 65 000 $ par an
- Temps plein
- Azure
- Windows
- SharePoint
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IT Coordinator

Pelee Island Winery & Vineyards Inc
Kingsville, ON

Postuler rapidement

Détails du poste

Temps plein
65 000 $ par an

Profil recherché

Microsoft Windows Server
Administration de réseaux
Authentification
TCP
Administration de système
Azure
Windows
DHCP
Réponse aux incidents
CompTIA Network+
Support informatique
DNS
SharePoint
TCP/IP
Cybersécurité
CompTIA Security+
Active Directory
Gestion des identités et de l'accès
Technologie de l'information

Description complète du poste

Job Description – IT Coordinator

Position Title: IT Coordinator
Location: Kingsville, Ontario (with support across all sites)
Reports To: Managing Director

Position Summary

The IT Coordinator is responsible for providing comprehensive technical support and maintaining the organization’s IT infrastructure across office, warehouse, production, retail, and remote environments. This role ensures reliable system performance, supports end users, manages core systems, and contributes to ongoing IT projects and cybersecurity initiatives while working closely with internal teams and external vendors.

Key Responsibilities

1. IT Operations & End-User Support

Provide day-to-day technical support across all departments and locations
Troubleshoot and resolve hardware, software, network, printer, phone, email, and access-related issues
Support desktops, laptops, mobile devices, shared workstations, scanners, label printers, and other endpoint devices
Perform user onboarding and offboarding, including:
- Workstation setup
- Account provisioning and permissions
- MFA enrollment and access removal
Maintain accurate inventory of IT assets including hardware, software, and peripherals
Coordinate equipment repairs, replacements, warranty claims, and vendor escalations

2. Infrastructure, Network & Systems Administration

Administer and maintain network infrastructure including switches, routers, firewalls, VPNs, wireless networks, VLANs, and site connectivity
Ensure reliable connectivity between office, retail, warehouse, and remote locations
Monitor and troubleshoot network performance, outages, and misconfigurations
Maintain Windows server environments and core services such as:
- Active Directory
- Group Policy
- DNS / DHCP
- File and print services
Assist with server, storage, backup, and disaster recovery administration
Perform routine system maintenance, patching, and upgrades
Support telephony and communication systems as required

3. Microsoft 365 & Identity Administration

Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID
Manage user accounts, shared mailboxes, distribution groups, licensing, and authentication methods
Support email administration, permissions, retention policies, and collaboration tools
Assist with device management and policy enforcement
Support identity and access management, including:
- Password resets
- MFA setup
- Conditional access awareness
- Least-privilege access practices

4. Cybersecurity & Risk Management

Support implementation and maintenance of cybersecurity controls across endpoints, servers, networks, and cloud systems
Monitor endpoint protection, security alerts, suspicious activity, and threat notifications
Assist with vulnerability remediation, patch compliance, and system hardening
Maintain and verify backup jobs, recovery readiness, and business continuity measures
Participate in incident response activities, including identification, escalation, documentation, and resolution
Promote secure IT practices and support enforcement of company policies related to access, acceptable use, and data protection

5. Business Systems & Applications Support

Support business-critical systems including ERP, POS, Microsoft 365, warehouse systems, and operational tools
Collaborate with departments to resolve system issues and identify process improvements
Assist with integrations and workflows across finance, retail, operations, logistics, and e-commerce teams
Support system testing, rollouts, and post-implementation troubleshooting
Liaise with external vendors and partners to ensure timely issue resolution

6. Vendor Coordination & Project Work

Serve as the primary internal contact for IT vendors, service providers, and technology partners
Coordinate support tickets, quotes, renewals, licensing, installations, and scheduled maintenance
Participate in IT projects such as infrastructure upgrades, Wi-Fi expansion, hardware refreshes, access control deployments, camera systems, and software implementations
Assist with planning and executing projects while balancing operational priorities
Prepare and maintain technical documentation, SOPs, diagrams, inventories, and internal procedures

Qualifications & Skills

Diploma or degree in Information Technology, Computer Networking, Systems Administration, or a related field
Hands-on experience in IT support, systems administration, or network administration
Strong knowledge of Microsoft 365 and Windows-based environments
Understanding of networking concepts (TCP/IP, VLANs, VPNs, DNS, DHCP)
Strong troubleshooting and problem-solving skills
Ability to communicate effectively with both technical and non-technical users
Experience supporting a multi-site organization is an asset
Relevant certifications (e.g., Network+, Security+, Azure) are considered an asset

Working Conditions

Primarily on-site in Kingsville, with occasional support across other locations
May require occasional after-hours support for urgent issues or system changes

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