13 meilleures offres (helpdesk support, kitchener, on) (à pourvoir)

Tier 1 Support Technician
InsureLine Marketing Systems Inc. —Kitchener, ON
- De 50 000 $ à 60 000 $ par an
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
Bilingual Retail Helpline Analyst
Home Hardware Stores Limited —St. Jacobs, ON
- De 52 400 $ à 68 800 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Informatique
- Service à la clientèle
- Assurance Invalidité
- Assurance Dentaire
il y a 10 jours
Help Desk Analyst
Grand River Hospital —Kitchener, ON
- Temps partiel
- Dactylographie
- Étiquette au téléphone
- Compétences en communication
Help Desk Technician III
Camis —Guelph, ON
- De 50 000 $ à 58 000 $ par an
- Temps plein
- Déplacements à prévoir
- Leadership
- Compétences en communication
- Assurance Dentaire
Postuler rapidement
Senior IT Support Specialist
Penske Truck Leasing and Logistics —Kitchener, ON
- De 65 000 $ à 80 000 $ par an
- Du Lundi au Vendredi
- Travail hybride
- Informatique
- Baccalauréat
- Déplacements à prévoir
Temporary Helpdesk Coordinator
Magna —Guelph, ON
- De 32,72 $ à 36,35 $ de l’heure
- Temps plein
- Informatique
- Informatique
- Service à la clientèle
Desktop Support Engineer (Dispatch /Part-Time)
Axiom Technologies —Waterloo, ON
- Service à la clientèle
- Windows
- Compétences en communication
il y a 11 jours
Manager - IT Service Management
Manulife —Waterloo, ON
- De 113 000 $ à 163 000 $ par an
- Temps plein
- Travail hybride
- Expérience en gestion
- Salesforce
- Agile
- Assurance Invalidité
- Assurance Dentaire
Manager, IT Client Experience
Miller Thomson —Waterloo, ON
- De 108 915 $ à 136 143 $ par an
- Temps plein
- Hospitalité
- Expérience en gestion
- Leadership
- Assurance Invalidité
- Assurance Dentaire
Bilingual Product Support Analyst (Canadian French)
D2L —Kitchener, ON
- De 55 000 $ à 65 000 $ par an
- Fins de semaine au besoin
- Bilingue
- Informatique
- Service à la clientèle
- Bourses d'Études
Postuler rapidement
Senior Network Administrator
Agricorp —Guelph, ON
- De 73 912 $ à 86 955 $ par an
- Sur appel
- Microsoft Outlook
- Service à la clientèle
- Réseaux informatiques
- Assurance Dentaire
il y a 3 jours
M365 Productivity & Collaboration Engineer
Sun Life —Waterloo, ON
- De 90 000 $ à 140 000 $ par an
- Temps plein
- Azure
- Windows
- Baccalauréat
Customer Service Representative - Automotive
EBlock Inc. —Canada
- 45 000 $ par an
- Temps plein
- Télétravail
- Bilingue
- Anglais
- Windows
- Assurance Dentaire
- Congés payés

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Help Desk Analyst
Adecco Canada —Ajax, ON
Diploma or degree in Computer Science, Information Technology, or related field. Handle incoming tickets and requests in a professional, customer-focused manner…
De 25 $ à 30 $ de l’heure
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il y a 1 jour
Jr. IT Support Specialist
Pathwise Credit Union —Oshawa, ON
Bachelor’s degree in information technology, Computer Science, or a related field. This is an entry-level position suitable for recent graduates or individuals…
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : helpdesk support (kitchener, on)

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Tier 1 Support Technician

InsureLine Marketing Systems Inc.
Kitchener, ON

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Détails du poste

Temps plein
De 50 000 $ à 60 000 $ par an

Profil recherché

Microsoft Powerpoint
Microsoft Word
ConnectWise
Microsoft Excel
Microsoft Access
Azure
Microsoft Outlook
Informatique
Service à la clientèle
Études postsecondaires
Anglais
Support informatique
Compétences en communication
PowerShell
Intune
Centre d'assistance

Description complète du poste

About the role

Why you’ll want to join InsureLine

· Full-time, permanent role with competitive compensation and comprehensive benefits

· Work alongside a collaborative in-office IT team in Kitchener, ON where knowledge sharing and continuous improvement are part of how we work

· Build hands-on experience with Microsoft 365, Azure/Entra ID, endpoint support, security operations, and core business systems

· Join a supportive, high-performing environment where technical curiosity, service excellence, and team contribution are valued

Reporting to the Systems Manager, the Tier 1 IT Support Technician plays an important role in delivering reliable, secure, and people-focused technical support to employees and Franchise Owners. You’ll be the first point of contact for day-to-day IT issues, helping users resolve problems across Microsoft 365, user access, hardware, and workplace technology while ensuring tickets are triaged and handled efficiently. This role is ideal for someone who enjoys hands-on troubleshooting, values strong service, and wants to grow their technical skills within a collaborative IT team.

You’re someone who enjoys solving technical problems, learning new systems, and helping people feel supported. You bring a calm, service-oriented approach to troubleshooting, communicate clearly, and take pride in documenting your work and contributing to team knowledge. You’re curious, dependable, and motivated to build your IT career in an environment where collaboration, accountability, and continuous improvement matter.

This role is best suited for a self-motivated individual who takes initiative, manages priorities effectively, and works independently with confidence

What you’ll be doing

· Monitor, triage, and assign incoming helpdesk tickets, ensuring issues are prioritized and routed appropriately

· Troubleshoot and resolve Tier 1 issues across Microsoft 365, desktop applications, user accounts, permissions, and general endpoint support

· Support user onboarding and offboarding tasks, including account setup, access updates, and basic device readiness

· Respond to security-related requests and incidents, including phishing reports, alerts, suspicious activity, and access concerns

· Investigate connectivity, printer, scanner, and other workplace technology issues to restore service quickly and effectively

· Document incidents, fixes, and recurring issues to improve team knowledge, support consistency, and operational efficiency

· Collaborate with teammates on IT initiatives, process improvements, and best practices that strengthen the overall support experience

What you bring

What we’re looking for

· 3+ years of hands-on IT support or helpdesk experience

· Strong troubleshooting skills across Windows desktops, hardware, and common business applications

· Experience supporting Microsoft 365, including Outlook, Teams, Word, Excel, PowerPoint, and user account or license administration

· Excellent communication, customer service, and documentation skills

· Ability to stay organized, manage competing priorities, and work effectively in a fast-paced environment

· Post-secondary education in IT, Computer Science, or equivalent practical experience

Bonus points if you have experience with

· Azure and Microsoft Entra ID (Azure AD)

· Intune and PowerShell

· Salesforce

· Ticketing, RMM, or security tools such as Freshworks, ConnectWise, SuperOps, or Huntress

Travel: Occasional travel (domestic and international) may be required for work or training.

What you’ll get

· Competitive compensation and a comprehensive benefits package

· Hands-on exposure to a broad range of technologies, systems, and support scenarios that help build your technical capability

· A collaborative team environment where questions are encouraged, knowledge is shared, and wins are celebrated

· Opportunities to grow your skills while contributing to meaningful IT operations and continuous improvement work

· A workplace culture built on support, accountability, curiosity, and service excellence

About InsureLine Marketing Inc.

At InsureLine Marketing Inc., we believe strong technology and strong teamwork go hand in hand. Our IT team supports the tools, systems, and people that help the business operate effectively every day. We’re committed to building an inclusive and collaborative workplace where team members feel supported, trusted, and encouraged to grow. If you’re looking for a role where you can strengthen your technical skills, work with a great team, and make a meaningful impact, we’d love to hear from you.

Job details

· Job type: Full-time, permanent

· Schedule: Monday to Friday

· Location: Kitchener, Ontario (in-office)

· Experience: 3+ years of IT support/helpdesk experience

· Casual dress

· Company events

· Dental care

· Disability insurance

· Extended health care

· Paid time off

Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Paid time off

Experience:

IT support: 3 years (required)

Language:

Fluent English (required)

Location:

Kitchener, ON N2P 2G1 (required)

Work Location: In person

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helpdesk support emplois - kitchener, on

Tier 1 Support Technician

Bilingual Retail Helpline Analyst

Help Desk Analyst

Help Desk Technician III

Senior IT Support Specialist

Temporary Helpdesk Coordinator

Desktop Support Engineer (Dispatch /Part-Time)

Manager - IT Service Management

Manager, IT Client Experience

Bilingual Product Support Analyst (Canadian French)

Senior Network Administrator

M365 Productivity & Collaboration Engineer

Customer Service Representative - Automotive

Explore jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : helpdesk support (kitchener, on)

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