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Dental Clinic Practice Lead

Huron Dental Group -
Kitchener, ON

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Détails du poste

Temps plein
De 30 $ à 40 $ de l’heure
Il y a 5 jours

Profil recherché

Cabinet médical
Expérience en supervision
Dentrix
Sens de l'organisation
Leadership
Compétences en communication
Gestion du temps

Description complète du poste

Dental Clinic Practice Lead

Location: Kitchener, Ontario

Who Are We:

Headquartered in Southwestern Ontario, Huron Dental Group encompasses a number of individually branded dental offices located across Ontario. Our dental offices offer comprehensive dental services to patients of all ages. These services include general dentistry, dental implants, sedation, dentures, orthodontics, pediatrics, and more. Join the team and become part of a supportive organization that values both clinical excellence and a positive workplace culture.

Position Summary:

Join the team at Huron Dental Group – Sante Family Dental as a Practice lead and become part of a supportive, patient focused practice that values both clinical excellence and a positive workplace culture.

At Sante Family Dental, you will work alongside a collaborative and experienced team in a friendly environment where patient relationships, teamwork, and professional growth are highly valued. We are committed to supporting our team through ongoing continuing education opportunities so you can continue to grow and develop in your career.

As a practice, we are also proud to support our community through charitable initiatives and outreach, reflecting our belief that great dental care goes beyond the clinic. This is a great opportunity for individuals who enjoys building strong patient connections while contributing to a practice dedicated to high quality dental care, community involvement, and continuous improvement.

Role Overview:

The Practice Lead is the primary point of contact for all day-to-day clinical and administrative operations within the practice. This role sets the pace, culture, and goals of the clinic while ensuring operations run efficiently and meet industry standards. The Practice Lead serves as the main liaison between practice staff and upper management, providing coaching, leadership, and ongoing communication. They are responsible for staff support, problem resolution, patient experience oversight, and maintaining consistent operational performance.

Core Competencies

Strong leadership and team-building skills
Effective communication and active listening
Problem-solving and critical-thinking abilities
Ability to delegate tasks appropriately
Conflict resolution and the ability to handle objections professionally
Coaching and mentorship abilities
Time management and organizational skills
Accountability and reliability
Commitment to high-quality patient care
Ability to motivate teams to achieve individual and clinic goals

Key Responsibilities

Practice Operations

Oversee daily and monthly clinic operations

Ensure the practice runs at full capacity and meets industry standards

Maintain open communication with upper management

Provide monthly operational and production reports

Be actively present and engaged in the practice

Staff & Associate Management

Act as the main point of contact for team concerns and questions

Lead by example and support team performance

Provide general team coaching and feedback

Identify and support the development of new team members

Assist in recognizing underperforming team members in collaboration with management

Coordinate daily morning huddles

Facilitate monthly team and department meetings

Support cross-training of staff and fill in where needed

Scheduling & Production

Manage and oversee the clinic schedule to ensure staffing aligns with practice needs

Oversee schedule coordination for hygiene and treatment coordinators

Conduct production forecasting and ensure goals are met

Lead new patient acquisition efforts

Oversee accounts receivable (AR)

Patient Care & Experience

Follow up on patient concerns or issues

Support a positive patient experience through efficient operations and team support

Protocol, Policy, & Training Oversight

Ensure all office protocols and manuals are accessible and reviewed by employees

Support new staff orientation and onboarding

Implement monthly team strategy meetings

Ensure equipment and materials are used appropriately and according to manufacturer guidelines

Qualifications

Minimum 1-3 years of previous leadership experience in a dental or clinical environment is required
Previous experience using Dentrix and Tracker is required
Strong understanding of dental clinic operations
Excellent communication and interpersonal skills
Proven ability to coach, mentor, and support staff
Strong organizational and time-management abilities
Ability to work in a fast-paced, patient-focused environment
Knowledge of scheduling systems, production forecasting, and dental workflows.
Experience working with Tracker.

Work Conditions:

On-site role within a dental clinical environment
Requires regular interaction with staff, patients, and upper management
Must be available during clinic hours and for occasional meetings outside standard hours
Role requires being active and present within the practice (not a remote or administrative-only position)
May require flexibility to support multiple operational needs throughout the day

What We Offer:

Competitive compensation package
Extended Health and Insurance benefits
Opportunities for growth within a rapidly expanding dental organization
Collaborative and supportive leadership environment
Exposure to operations across multiple dental practices
Ongoing professional development and training opportunities
The opportunity to help shape and standardize best practices across the organization

This role is a current opening within Huron Dental Group, and we’re excited to connect with candidates who are interested in joining our team.

As part of our hiring process, we may use automated or artificial intelligence tools to help review and screen applications.

Huron Dental Group is committed to an inclusive and accessible recruitment experience. Accommodations are available throughout the hiring process, and we encourage candidates to let us know if support is needed at any stage.

We are proud to be an equal opportunity employer and value the diversity of perspectives and experiences that strengthen our workplace. We welcome applications from all qualified individuals.

Thank you to all applicants for your interest; only those selected to move forward in the process will be contacted.

Job Types: Full-time, Permanent

Work Location: In Person

[Please note that candidates are required to complete all screening questions as part of the application process. Incomplete applications may not be considered for the position.]

Job Type: Full-time

Pay: $30.00-$40.00 per hour

Benefits:

Company events
Dental care
Extended health care
Life insurance
On-site parking
Paid time off

Application question(s):

Do you have experience with Tracker?
Have you previously managed or overseen a dental clinic schedule, including hygiene and doctor scheduling?
How comfortable are you handling patient concerns, team conflicts, and day-to-day operational issues in a fast-paced clinic?
Are you available to work on evenings and/or weekends is required?

Experience:

Dentrix: 1 year (required)
dental clinic management: 1 year (required)

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : outreach coordinator (kitchener, on)

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