Home to seven regional programs and comprehensive health-care services, Waterloo Regional Health Network (WRHN, pronounced wren) is committed to meeting the current and emerging needs in Waterloo-Wellington and beyond.
WRHN is redefining the health-care experience through collaboration and innovation, addressing barriers to access, advancing care delivery, and setting new standards in compassionate, empowered community-driven health care.
At WRHN, every patient is at the centre of everything we do as we strive to improve lives, inspire healing, and build healthier, stronger communities. By listening to patients and partners, we strive to connect communities to the right care, at the right place, and at the right time.
Position Vacancy: Switchboard
Position: Temporary Part Time Switchboard Operator
Contract End Date: October 11, 2026
Hours of Work: Days, Evenings, Nights, Weekends
Location: WRHN @ Midtown (formerly Grand River Hospital, KW Campus)
Position Summary :
Operate the Hospital’s centralized switchboard including: the processing of calls to both sites, paging within and across sites, monitoring of all alarms, panels, security systems as well as responding to emergency codes. Contribute to ensuring there is a safe environment for patients, staff and visitors.
Position Requirements:
· High school diploma
· Previous SL1 Switchboard experience mandatory
· Previous customer service experience in call center preferred
· Competent in Word and Excel
· Proficiency in keyboarding, minimum 45 wpm
· Emergency Responders course an asset
· Must be able to sit for a long period of time
· Pleasant telephone manners
· Medical terminology preferred
· Ability to work independently
· Good attendance record.
Application Instructions:
EMPLOYEES OF WRHN MIDTOWN & CHICOPEE ARE REQUIRED TO SUBMIT THEIR APPLICATION ELECTRONICALLY USING INFOR.
Attention UNIFOR Members: Effective June 1, 2013, applications for postings outside a candidate’s home unit/department will not be considered if no résumé has been provided.
Where applicable, as per the collective agreement, the internal recruitment process will be completed prior to the consideration of external applications.
WRHN is committed to fair and equitable employment and in our recruitment and selection practices. We strongly believe in inclusion and diversity within our organization, and welcome all applicants including, but not limited to racialized communities, all religions and ethnicities, persons with disabilities, LGBTQ2S+ persons, Indigenous people, and all others who may contribute to the further diversification of our Hospital community. We are committed to providing and fostering a respectful workplace for all employees, free from violence and harassment.
Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. WRHN is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact Human Resources.
International Applicants
If you are seeking employment on a temporary work or study permit we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. Individuals holding a work or study permit seeking employment in the healthcare sector may be required to complete additional steps in the process. This may also apply to current employees seeking renewal of their work permits. It is the accountability of the applicant and/or employee to ensure they are adhering to their specific work permit restrictions.
