1 meilleure offre (service desk analyst, kitchener on) (à pourvoir)

IT Support Analyst
Cirdan —Kitchener-Waterloo, ON
- Sur appel
- Azure
- Service à la clientèle
- Expérience en laboratoire
il y a 1 jour

Discover related jobs

Based on your search for service desk analyst jobs.

IT Support Analyst
Cirdan —Kitchener-Waterloo, ON
This is a varied and rewarding role where you’ll troubleshoot complex technical issues, support critical healthcare systems, and work closely with customers,…
il y a 1 jour
Bilingual Product Support Analyst (Canadian French)
D2L —Kitchener, ON
Employee wellbeing (Access to mental health services, EFAP program, financial planning and more). Conduct thorough research and implement appropriate solutions…
De 55 000 $ à 65 000 $ par an
Postuler rapidement

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Service Desk Analyst - Ontario
CBI Home Health —Toronto, ON
Bachelor’s degree, College degree (or equivalent experience) in technology or related field. Paid orientation, training and development with opportunities to…
De 48 000 $ à 58 000 $ par an
Postuler rapidement
IT Support Analyst
SIMNET —Whitby, ON
Handles initial triage and troubleshooting for all incoming incidents and service requests. Contributes to light project work such as data validation, list…
Postuler rapidement
il y a 7 jours

Show more jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : service desk analyst (kitchener on)

En vous connectant à votre compte, vous acceptez les conditions d'utilisation, la politique relative aux fichiers témoins et la politique de confidentialité de SimplyHired.

Découvrir les offres d'emploi dans d'autres lieux

service desk analyst jobs near kitchener on

IT Support (Kitchener-Waterloo, ON) : offres d'emploi

Personal Support Worker (Moncton, NB) : offres d'emploi

Support Worker (Regina, SK) : offres d'emploi

It Support (Thunder Bay, ON) : offres d'emploi

It Support (Coquitlam, BC) : offres d'emploi

It Support (Halifax, NS) : offres d'emploi

Community Disability Support Worker (Edmonton, AB) : offres d'emploi

It Support (North Bay, ON) : offres d'emploi

Remote Chat Support (Ontario) : offres d'emploi

IT Support Analyst

Cirdan -
Kitchener-Waterloo, ON

Postuler dès maintenant

Détails du poste

Il y a 1 jour

Profil recherché

Azure
Service à la clientèle
UNIX
Expérience en laboratoire
Soutien technique
Microsoft Office
Administration de bases de données
ITIL
ISO 27001
Linux
Compétences en communication

Description complète du poste

Posted: 29th Jul 2026

Location: Kitchener-Waterloo, Canada (Hybrid)

Cirdan is a UK headquartered healthcare technology company delivering laboratory information systems, digital pathology and imaging platforms used by NHS and private laboratories to support patient diagnosis and care. Our solutions run in some of the most demanding pathology environments in the UK and internationally.

About the Role
We’re looking for an experienced IT Support Technician to join our growing team, providing technical support to healthcare customers. This is a varied and rewarding role where you’ll troubleshoot complex technical issues, support critical healthcare systems, and work closely with customers, internal teams, and product specialists to deliver exceptional service.
You’ll take ownership of incidents from initial investigation through to resolution, mentor junior colleagues, and help drive continuous improvement across our support services.

What You’ll Do

Provide technical support to customers, resolving incidents within agreed SLAs.
Troubleshoot and investigate technical issues across Windows, Linux/UNIX, Azure and database environments.
Escalate complex issues to 3rd line support while retaining ownership through to resolution.
Support and mentor 1st line technicians.
Monitor recurring issues and identify opportunities for service improvements.
Keep customers informed throughout the support lifecycle.
Contribute to knowledge sharing and continuous improvement initiatives.
Participate in an on-call rota following a comprehensive onboarding and training programme.

About You
You’ll be a proactive, customer-focused problem solver who enjoys working in a collaborative environment. You’ll have strong technical skills, excellent communication, and a passion for delivering outstanding customer service.

Essential Skills & Experience

3+ years’ experience in an IT technical support role.
Experience supporting multiple customers in a busy service desk environment.
Strong troubleshooting and problem-solving skills.
Experience working with ticketing systems and service level agreements (SLAs).
Windows, Linux/UNIX and Microsoft operating systems knowledge.
Experience supporting Azure environments.
Understanding of database administration principles.
Excellent customer service and communication skills.
Strong Microsoft Office skills.

Desirable

Experience supporting healthcare or laboratory environments.
Knowledge of HL7 messaging.
Experience with reporting tools and laboratory instruments.
Understanding of ITIL, ISO 9001 and ISO 27001.

To apply for the role, please fill in the form here.

Postuler dès maintenant

Affinez votre recherche

service desk analyst emplois - kitchener on

IT Support Analyst

Discover related jobs

Explore jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : service desk analyst (kitchener on)

Découvrir les offres d'emploi dans d'autres lieux

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact