Santé Circle Health is seeking a compassionate, organized, and detail-oriented Abilities Case Manager to join our multidisciplinary team.
This role is responsible for managing a dedicated caseload that may include short-term disability, salary continuance, workplace accommodation, and return-to-work matters. The successful candidate will complete intake and file reviews, assess medical and functional information, support appropriate disability and accommodation decisions, and develop return-to-work plans in collaboration with employees, employers, healthcare providers, and other stakeholders.
The Abilities Case Manager will provide clear, timely, and evidence-informed case management services while maintaining accurate documentation, meeting contractual service standards, and supporting positive and sustainable workplace outcomes.
Key Responsibilities:
- Manage a dedicated caseload, including short-term disability, salary continuance, workplace accommodation, and return-to-work files, while meeting applicable service-level requirements.
- Conduct intake assessments and comprehensive file reviews to understand medical information, functional abilities, workplace requirements, and barriers to recovery or return to work.
- Assess eligibility for benefits, accommodations, or other applicable supports in accordance with client requirements and established processes.
- Make evidence-informed case management decisions and communicate outcomes clearly, professionally, and compassionately.
- Develop, implement, and monitor individualized return-to-work and accommodation plans in collaboration with employees, managers, healthcare providers, and other stakeholders.
- Identify barriers to recovery, accommodation, and return to work and recommend practical strategies to support resolution.
- Communicate with healthcare providers to obtain clarification or additional medical and functional information where required.
- Prepare case summaries, correspondence, decision letters, reports, and other documentation for internal and external stakeholders.
- Maintain complete, timely, and accurate case documentation while ensuring confidentiality and appropriate handling of personal and medical information.
- Provide employees and other stakeholders with guidance regarding disability management, accommodation, and return-to-work processes.
- Participate in case management meetings to review complex files, barriers, progress, and proposed solutions with internal teams and clients.
- Review program and contract data and identify trends or opportunities to improve accommodation, salary continuance, sick leave, disability management, or legislative leave programs.
- Collaborate with members of the multidisciplinary team and escalate complex or sensitive matters where appropriate.
Skills:
- Strong clinical reasoning, analytical, and decision-making skills.
- Excellent written and verbal communication skills, including handling sensitive conversations professionally and compassionately.
- Strong organization and time-management skills with the ability to manage multiple active cases and competing priorities.
- Strong interpersonal and collaboration skills when working with employees, employers, healthcare providers, and other stakeholders.
- Ability to maintain accurate documentation, confidentiality, and attention to detail while working independently in a fast-paced environment.
Qualifications:
- Regulated Healthcare Professional in good standing with the applicable regulatory College. Relevant professional backgrounds may include:
- - Registered Kinesiologist
- - Physiotherapist
- - Occupational Therapist
- - Other regulated healthcare professionals with relevant disability or case management experience
- Minimum of 3 years of relevant experience in disability management, abilities management, case management, occupational rehabilitation, workplace accommodation, or return-to-work planning.
- Experience managing occupational and/or non-occupational injury and illness cases.
- Working knowledge of disability management principles, medical terminology, functional abilities, workplace accommodation, and return-to-work practices.
- Working knowledge of applicable Ontario legislation, including the Ontario Human Rights Code and Employment Standards Act.
- Experience interpreting medical and functional information and applying it to workplace accommodation and return-to-work planning.
This position is compensated on an hourly basis. The expected annual earrings for this role are $62,400, based on full-time hours.
About Us:
Santé Circle Health is a leading national disability and healthcare company. We specialize in the diagnosis, assessment and treatment of health issues related to complex occupational injuries and illnesses, insurance claims, independent medical evaluations, periodic health, and fitness for employment. With a multidisciplinary team of physicians, surgeons, occupational therapists, physiotherapists, kinesiologists, and psychologists, we help people return to function, at home, work and play.
We are committed to fostering a culture of diversity, equity, and inclusion. We strive to attract, engage, and develop a workforce that reflects the diverse communities that we serve, as we know that a diverse workforce is key to the growth and success of our organization.
AI-assisted tools may be used to support resume screening. All hiring decisions are made by people. The use of AI is intended to support, not replace, our commitment to fair, transparent, and people-centered hiring practices.
We are dedicated to accommodating individuals with disabilities throughout our hiring process. Should you require any accommodations, please inform Human Resources.
We thank all applicants; however, only those selected for interviews will be contacted.
Pay: $30.00 per hour
Expected hours: 40.0 per week
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
Education:
- Bachelor's Degree (required)
Experience:
- Disability Management, Ability/Case Management: 3 years (required)
Licence/Certification:
- Regulated Health Care Professional (required)
Work Location: In person
