20 meilleures offres (customer success specialist, laval, qc) (à pourvoir)

Client Escalations Specialist
Nuovo Photography —Montréal, QC
- Temps plein
- Espagnol
- Google Suite
- Anglais
Postuler rapidement
il y a 13 jours
Sr Product Support Specialist
ContactPoint360 —Montréal, QC
- De 25 $ à 30 $ de l’heure
- Temps plein
- Travail hybride
- Bilingue
- DevOps
- Anglais
- Assurance Dentaire
Postuler rapidement
Product Support Specialist
ContactPoint 360 —Montréal, QC
- De 24 $ à 25 $ de l’heure
- Temps plein
- Bilingue
- Anglais
- Windows
- Assurance Dentaire
- Congés payés
Postuler rapidement
Responsable Succès Client / Customer Success Lead
Trinet Global Logistics —Dollard-Des Ormeaux, QC
- De 65 000 $ à 75 000 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Service à la clientèle
- Anglais
- Assurance Dentaire
- Congés payés
Postuler rapidement
Customer Success Specialist (Health & Wellness) - No French Required (Telehealth)
Modern Medical Supplies —Montréal, QC
- De 50 000 $ à 55 000 $ par an
- Temps plein
- Travail hybride
- Logiciels de GRC/CRM
- Vente
- Service à la clientèle
- Assurance Dentaire
- Congés payés
Postuler rapidement
Responsable des ventes
Millesime Modern Cellars —Saint-Laurent, QC
- De 50 000 $ à 85 000 $ par an
- Travail hybride
- Vente
- Salesforce
- Systèmes PGI
- Congés payés
il y a 7 jours
Technical Support-Spécialiste en support technique
TLS Architectural Lighting / MG Print + Displays —Saint-Laurent, QC
- À partir de 45 000 $ par an
- Temps plein
- Service à la clientèle
- Systèmes PGI
- Anglais
- Assurance Dentaire
- Congés payés
Postuler rapidement
Account Specialist (Temporary)
Stella-Jones Inc. —Montréal, QC
- Temporaire
- Bilingue
- Anglais
- Microsoft Office
- Assurance Dentaire
Technical Support Specialist II
Stella-Jones Inc. —Montréal, QC
- Temps plein
- Bilingue
- Informatique
- Microsoft Outlook
- Assurance Invalidité
- Assurance Dentaire
Spécialiste du support client bilingue/ Bilingual Client Support Specialist
autoTRADER.ca —Boisbriand, QC
- De 45 000 $ à 50 000 $ par an
- Bilingue
- Microsoft Excel
- Service à la clientèle
- Programme d'Aide aux Employés
Customer Experience Customer Success Specialist - Splunk (Remote)
Cisco Systems —Montréal, QC
- De 126 000 $ à 255 500 $ par an
- Temps plein
- Télétravail
- Bilingue
- Doctorat
- Vente
- Jours fériés payés
- Assurance Invalidité
Customer Support Specialist
Zeffy —Montréal, QC
- De 62 000 $ à 72 000 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Anglais
- Compétences en communication
Customer Success Specialist
High Tech Genesis —Montréal, QC
- De 50 000 $ à 80 000 $ par an
- Temps plein
- Vente
- Compétences en communication
Postuler rapidement
Client Experience & Post-Production Specialist
Nuovo Photography —Montréal, QC
- Temps plein
- Bilingue
- Espagnol
- Anglais
Postuler rapidement
Trade Development & Key Account Manager (Montreal, Quebec)
Southern Glazer’s Wine and Spirits —Montréal, QC
- De 80 000 $ à 90 000 $ par an
- Fins de semaine au besoin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Assurance Invalidité
- Assurance Dentaire
Customer Service Supervisor
SelectBlinds Canada L.P. —Montréal, QC
- Fins de semaine au besoin
- Travail hybride
- Bilingue
- Service à la clientèle
- Anglais
- Assurance Dentaire
Postuler rapidement
Spécialiste-conseil technique / Product Support Specialist
Genetec —Montréal, QC
- 8 Heures
- Travail hybride
- Bilingue
- Informatique
- Informatique
- Bourses d'Études
Postuler rapidement
Customer Success Specialist- Ecommerce
Joseph Ribkoff —Dorval, QC
- Temps plein
- Bilingue
- Service à la clientèle
- Anglais
Postuler rapidement
il y a 3 jours
Superviseur (e) du Support Client / Customer Support Supervisor
Valsoft Corporation —Montréal, QC
- Temps plein
- Travail hybride
- Bilingue
- Service à la clientèle
- Ingénierie
- Assurance Dentaire
- Congés payés
Postuler rapidement
MSP Sales Specialist
Nutanix —Montréal, QC
- De 261 600 $ à 392 400 $ par an
- Temps plein
- Bilingue
- Déplacements à prévoir jusqu'à 50%
- Vente
- Congés payés

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer success specialist (laval, qc)

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Client Escalations Specialist

Nuovo Photography -
Montréal, QC

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Détails du poste

Temps plein
Il y a 13 jours

Profil recherché

Français
Espagnol
Google Suite
Slack
Anglais
Xero
Compétences en communication
Négociation

Description complète du poste

Nuovo Artistic Studios is the premier destination for all things self-love. A by-women company and one of the largest artistic photography companies in North America, Nuovo is on a mission to empower individuals by fostering confidence and self-expression while celebrating intimacy and individuality.

As a Client Escalations Specialist, you'll bring your strong emotional intelligence, resilience, and calm composure to ensure exceptional customer relations even in high-stakes situations. You'll be the key to seamless communication, taking full ownership of complex issues, and turning friction into loyalty. Based in the vibrant Old Port of Montreal, we seek candidates who are driven to maintain genuine and loyal relationships with our clients through effective crisis resolution while supporting our collaborative team.

This is an excellent opportunity for someone who thrives in a fast-paced, high-stakes setting and takes pride in delivering a high-touch, resilient, and strategic, solution-oriented client experience.

What You’ll Do:

Manage daily post-shoot client support (calls, emails, follow-ups) with a focus on high-priority and sensitive cases, ensuring full ownership from start to finish.

Act as the primary point of contact for high-stakes escalations, driving swift, effective, and brand-aligned outcomes.
Investigate and unblock critical bottlenecks in order production, editing, or delivery by coordinating efficiently with the studio, sales, and production teams.
In conjunction with your manager, exercise strategic judgment in handling exceptions (refunds, credits, priority reshoots) while balancing client satisfaction and business impact.
Maintain a high standard of resilience, empathy, and absolute discretion in all sensitive client interactions.
Conduct root-cause analysis on recurring issues and share actionable insights to optimize processes and proactively reduce future escalations.
Track escalation metrics and performance through KPIs (resolution time, SLA compliance, and client retention).
Take on additional tasks outside of core responsibilities as directed by your manager to support collaborative team and business needs.

Requirements

About you:

Minimum 3-5 years of professional experience in customer experience, client services, or customer success, with a proven focus on escalation management or crisis resolution.

Strong problem-solving, negotiation, and mediation skills, with the ability to exercise sound judgment, balance client needs, and protect company objectives.
Demonstrated resilience and emotional intelligence to handle complex, highly sensitive situations and frustrated clients with absolute professionalism.
Experience in driving root-cause analysis and implementing positive, measurable changes to optimize workflows and reduce future escalations.
Highly organized, process-driven, and detail-oriented, with the ability to multitask under pressure.
Excellent verbal and written communication skills in English (strong diplomacy is a must); Spanish and French are considered assets.
Proficient with technology and software, including Xero, Slack, Front, and Google Suite.
Eager to learn, highly adaptable to change, and comfortable stepping into high-stakes challenges.

Benefits

What We Offer:

Inspiring Work Environment: Immerse yourself in a creative, collaborative studio where artistry and empowerment converge.
Growth Opportunities: Be part of a fast-growing company committed to nurturing talent and fostering career development.
Recognition and Support: A team that values your contributions and celebrates your success.
Exclusive Perks: Access to Nuovo’s services and products, ensuring you, too, can experience the power of portraiture. We also provide you with a 50% Family & Friends discount.

About us:

Nuovo Artistic Studios is not just a photography studio; it’s a movement designed to uplift, empower, and transform. Our mission is to provide every guest with a luxury experience that inspires confidence and celebrates individuality. With studios across North America, we are redefining the art of modern portraiture, one empowered story at a time.

This is your opportunity to join a team dedicated to excellence and artistry. Become part of the Nuovo legacy and make an impact, one unforgettable moment at a time.

This is your moment. Apply today!

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Affinez votre recherche

customer success specialist emplois - laval, qc

Client Escalations Specialist

Sr Product Support Specialist

Product Support Specialist

Responsable Succès Client / Customer Success Lead

Customer Success Specialist (Health & Wellness) - No French Required (Telehealth)

Responsable des ventes

Technical Support-Spécialiste en support technique

Account Specialist (Temporary)

Technical Support Specialist II

Spécialiste du support client bilingue/ Bilingual Client Support Specialist

Customer Experience Customer Success Specialist - Splunk (Remote)

Customer Support Specialist

Customer Success Specialist

Client Experience & Post-Production Specialist

Trade Development & Key Account Manager (Montreal, Quebec)

Customer Service Supervisor

Spécialiste-conseil technique / Product Support Specialist

Customer Success Specialist- Ecommerce

Superviseur (e) du Support Client / Customer Support Supervisor

MSP Sales Specialist

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer success specialist (laval, qc)

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