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Customer Account Coordinator

Invera Flexibles
Edmonton, AB

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Détails du poste

Temps plein

Profil recherché

Microsoft Powerpoint
Microsoft Word
Français
Microsoft Excel
Études postsecondaires
Microsoft Office
Diplôme d'études secondaires
Compétences en communication
Gestion du temps

Description complète du poste

Why Join Us?

Positive workplace culture, with a strong emphasis on safety
Life insurance
Long Term Disability Insurance
Health and Dental benefits
Vision care
Performance Bonus Plan
Paid time off
On-site parking

Invera Flexibles in Edmonton is hiring for a Customer Account Coordinator

The Customer Account Coordinator (CAC) will act as the liaison between our customers and Invera Flexibles. Working closely with the sales team, the CAC will assist with customer orders, cancelations, complaints, errors, and other queries.

The Role:

Order input and ensuring all information is correctly processed (quantities, prices, items, etc.).
Liaison with customers on order estimated arrival times.
Maintain customer database & communication logs (communication to customers, price increases, etc.).
Answer customer questions regarding products and suggesting information about other products.
Maintain customer records by updating account information.
Receive product or service problems by entering the information in the customer complaint form.
Coordinate with Production and Shipping to ensure products are sent on time and meet clients’ needs.
Inform and follow-up with Production managers on orders and back-order products.
Participate in inventory counts including correcting variances in the system.
Contribute to team effort by accomplishing related results as needed.
All other duties as required.

Qualifications:

Post secondary education in a relevant field, an asset.
Three plus (3+) years experience in similar role and industry, an asset.
Plastics product and market knowledge, an asset
Proficiency in French is considered an asset.
Excellent communication skills required (reading, writing and verbal)
Excellent attention to detail.
Strong organizational and time management skills.
Ability to analyze complex situations and solves problems; demonstrated ability to make sound decisions.
Ability to multi-tasking, adapt and take initiative.
High tolerance for a fast pace working environment and ability to effectively manage stress.
Proficient with MS Office suite (Word, Excel & PowerPoint, etc.),
Ability to learn new systems and software with ease (eg. ERP system).

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted. Final candidate will be required to undergo a background check; including a criminal record check.

Job Type: Full-time

Benefits:

Dental care
Disability insurance
Extended health care
Life insurance
On-site parking
Paid time off
Vision care

Ability to commute/relocate:

Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

What are your salary expectations for the role of CSR?

Education:

Secondary School (preferred)

Experience:

Customer account: 3 years (preferred)

Work Location: In person

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Customer Account Coordinator

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : sales coordinator (leduc, ab)

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