1 meilleure offre (call center representative, lethbridge, ab) (à pourvoir)

Bilingual Tier 1 Technical Support Representative (AB)
Connex Telecommunications Inc. —Alberta
- 19,50 $ de l’heure
- Fins de semaine au besoin
- Google Suite
- Anglais
- Windows
Postuler rapidement

Discover related jobs

Based on your search for call center representative jobs.

Administrative Assistant (Part-time)
Hire Standard —Lethbridge, AB
_Client communication_: act as an administrative point of contact for clients, assisting with paperwork and answering administrative questions.
De 23 $ à 25 $ de l’heure
Postuler rapidement
Administrative Support Rep
Cooperators, Engler Agencies Ltd. —Lethbridge, AB
As an Administrative Support Representative you will support the office as a whole by answering phones, directing clients to the appropriate advisor, completing…
De 18 $ à 22 $ de l’heure
Postuler rapidement
il y a 13 jours

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Call Centre Representative
KTI Utility Services Inc. —Aurora, ON
Handle incoming calls and make outbound calls to offer support to callers. Collaborating with various KUS projects, the representative handles both inbound and…
41 000 $ par an
Postuler rapidement
Contact Center Rep II- Everyday Banking -English and /or French Easyline Overnight position Only
TD Bank —Markham, ON
Whether you’re assisting in-bound customers with account inquiries or resolving an issue by recommending a TD product or service, you’ll help us offer…
De 45 700 $ à 61 000 $ par an

Show more jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : call center representative (lethbridge, ab)

En vous connectant à votre compte, vous acceptez les conditions d'utilisation, la politique relative aux fichiers témoins et la politique de confidentialité de SimplyHired.

Découvrir les offres d'emploi dans d'autres lieux

call center representative jobs near lethbridge, ab

Technical Support Representative (Alberta) : offres d'emploi

Shelter Support Worker (Toronto, ON) : offres d'emploi

Personal Support Worker (Sault Ste. Marie, ON) : offres d'emploi

Technical Support Representative (Lively, ON) : offres d'emploi

Technical Support Representative (Hamilton, ON) : offres d'emploi

Technical Support (Montréal, QC) : offres d'emploi

Technical Support Representative (Kitchener, ON) : offres d'emploi

Technical Support Representative (Chambly, QC) : offres d'emploi

Investment Representative (Toronto, ON) : offres d'emploi

Bilingual Tier 1 Technical Support Representative (AB)

Connex Telecommunications Inc. -
Alberta

Postuler rapidement

Détails du poste

Temps plein
19,50 $ de l’heure

Profil recherché

Live chat
Français
Google Suite
Centre d'appels
Gestion des demandes des clients
Anglais
Windows
Zendesk
Service à la clientèle
Orientation axée sur le service à la clientèle
MacOS
Infonuagique
Analyse des causes profondes
Logiciel-service
Compétences en communication
Interaction avec les clients
Centre d'assistance
Appareils mobiles

Description complète du poste

DependableIT is a growing outsourcing company that delivers customer service and technical support solutions to clients across North America and Europe. Our success is built on the strength of our people and the quality of service they provide every day.
We succeed when our employees succeed. Through coaching, feedback, collaboration, and continued development, we work to create an environment where team members feel supported, valued, and prepared to deliver their best.

Job Description:
As a Bilingual Tier 1 Technical Support Representative, you will assist customers with technical support needs in both English and French. Strong communication in both languages is required, as you will support customers through phone, chat, and ticket interactions.
In this role, you will help residential and business customers troubleshoot common technical issues involving home smart devices, mobile devices, printers and other peripherals, email access, account settings, connectivity concerns, and general software or hardware-related problems. On the business support side, you may also assist with software licensing questions, license adjustments, account access, order-related inquiries, and basic support for cloud-based services.
Day to day, you will investigate technical concerns, ask effective questions, identify the cause of the issue, provide practical solutions, and document each interaction accurately. This role requires patience, professionalism, strong problem-solving skills, and the ability to explain technical information in a simple and customer-friendly way while delivering excellent service in both English and French.

Hours of Operation:
Our department operates 24/7, 365 days a year and this role requires flexibility with scheduling. Shifts may include mornings, evenings, overnights, weekends, and holidays based on business needs. Candidates must be comfortable with rotating schedules and have full availability to meet the scheduling needs of the department.
Wage: $19.50/hr

Main Duties and Responsibilities:

Monitor tickets for new customer requests, chats, tickets, and respond to customer inquiries within established service level timeframes in both English and French using Zendesk platform.
Assist residential customers with common technical issues related to smart home devices, mobile devices, printers, email access, account settings, and general connectivity concerns.
Diagnose customer concerns by asking clear questions, reviewing symptoms, confirming recent changes, and identifying the most likely cause of the issue.
Provide remote support, including installation guidance, configuration assistance, account access support, and general device troubleshooting.
Assist business customers through tickets and phone calls with account-related questions, email concerns, service inquiries, basic SaaS support, and general troubleshooting requests.
Assist with basic Microsoft 365, Google Workspace, and similar cloud-service inquiries, including account access, email setup, password issues, and general user guidance.
Support basic license-related requests, including license adjustments, order entries, discount applications, and general account updates as required.
Escalate complex technical issues, advanced account concerns, or vendor-related issues to the appropriate support teams when required.
Document all customer interactions, troubleshooting steps, outcomes, and next actions accurately in line with service delivery standards.
Communicate clearly and professionally across all support channels.
Handle multiple tickets, chats, calls, and follow-ups efficiently while maintaining quality, accuracy, and a positive customer experience.

The Ideal Candidate Will Have:

Call Center experience
Fluency in both English and French (Quebec or New Brunswick French preferred).
Strong technical background and troubleshooting skills
Excellent written and verbal communication skills in both languages.
Experience supporting Windows, macOS, and peripheral devices (printers, routers, IoT).
Familiarity with SaaS and cloud platforms (Microsoft 365, Google Workspace).
Strong organizational and multitasking skills in a high-volume environment.
Ability to work independently and take ownership of assigned cases.
A positive, team-oriented attitude and commitment to exceptional service.

Website:
www.dependableit.com
#INDHP

Postuler rapidement

Affinez votre recherche

call center representative emplois - lethbridge, ab

Bilingual Tier 1 Technical Support Representative (AB)

Discover related jobs

Explore jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : call center representative (lethbridge, ab)

Découvrir les offres d'emploi dans d'autres lieux

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact