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Client Experience Coordinator

Kings Energy Group -
Lloydminster, AB

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Détails du poste

Temps plein
De 46 000 $ à 50 000 $ par an
Il y a 4 jours

Profil recherché

Microsoft Word
Tenue de dossiers
Développement des relations avec la clientèle
Gestion des demandes des clients
Expérience en soutien administratif
Classement
Anglais
Développement des relations avec la clientèle
Expérience administrative
Caisse
Gestion de bases de données
Service à la clientèle
Orientation axée sur le service à la clientèle
Saisie de données
Réception
Stockage
Gestion de bureau
HubSpot
Systèmes de point de vente
Compétences en communication
Interaction avec les clients

Description complète du poste

Position Summary

Do you enjoy being the person clients are happy answered the phone? Kings Energy Group is looking for a Client Experience Coordinator to be the first voice and the first face of our Lloydminster office. This is the seat where client relationships are cultivated: you answer the calls, welcome people at the counter, resolve client inquiries, administer fuel cards and take payments, keep our client records accurate, and follow up to confirm people got what they needed.

Alongside that, you run the day-to-day administration that keeps the office operating without friction: mail and deliveries, supplies, meeting logistics, and activities coordination. This role also serves as the reliable backup for the operations and accounting teams when someone is away. If you take pride in looking after clients and keeping the front desk running smoothly, you will fit right in.

Duties and Responsibilities

Client Service & Experience

Be the first voice and the first face of Kings: answer incoming calls promptly and professionally, greet clients at the front counter, and make sure every inquiry reaches the right person
Resolve client inquiries and concerns, and process walk-in client payments and receipts for fuel and product sales
Maintain organized and up-to-date client information in HubSpot (CRM), and support the reporting needs of the operations and sales teams
Follow up with clients, bring their feedback back to the team, and escalate unresolved issues so nothing gets dropped

Fuel Card Administration

Handle client fuel card requests and day-to-day card maintenance
Create fuel cards for new accounts
Assist clients with card issues at the islands
Support regular fuel card audits

Front Desk & Office Administration

Keep the front desk covered and welcoming: greet employees, drivers, and vendors, and communicate visitor safety requirements on arrival
Provide day-to-day administrative support to the Office Lead and Facilities Lead, including data entry, filing, records management, and document preparation
Keep the office running and stocked: supplies, mail and deliveries, meeting coordination, and office and IT equipment tracking
Support employee onboarding and offboarding logistics, from desk setup and day-one essentials to access requests

Backup Departmental Support

Assist the accounting and operations teams with ad hoc administrative requests
Cover dispatch during short breaks by taking incoming fuel orders
Provide on-call support for the office (weekends, on a rotational basis)

Company Culture & Employee Activities

Coordinate employee activities such as team lunches, seasonal celebrations, and team-building events
Track and support the celebration of employee milestones, including birthdays and work anniversaries
Champion a welcoming environment that reflects Kings’ core values, and help new team members feel at home from day one

Who we are looking for

Skills/Competencies

A people person who creates warmth and leaves a lasting impression
Client-first: you own a client’s question until it is answered, and you follow up rather than waiting to be prompted
A strong communicator, clear and professional on the phone and in writing, with a tone that stays steady when a client is frustrated
Accurate with information, so CRM records, notes, and contact details are right the first time
Organized and reliable, with strong follow-through on anything you take on
Calm at a busy front desk when phones, walk-ins, and deliveries land all at once

Required Qualifications

Strong written and verbal English language communication skills
Working knowledge of Microsoft Office (Excel, Word) and Teams
High attention to detail for accurate data entry and records management
Legally entitled to work in Canada

Preferred Qualifications & Experience

Client service, reception, or administrative: 1 year
CRM or database administration: 1 year
Experience in fuel and energy distribution industry, logistics, transport, or similar industrial services environment
Experience handling cash, payments, invoicing, or point-of-sale systems
A combination of education and experience may be considered

About Us

Kings Energy Group is a growing wholesale bulk fuel distributor with branches located in Alberta, Saskatchewan and Manitoba. Kings is a leading provider of bulk fuel solutions, catering specifically to industrial clients in the segments of transportation, oil and gas, farming, construction, and municipalities. We are committed to delivering high-quality products and exceptional service to meet the unique needs of our clients.

Our company runs on EOS, the Entrepreneurial Operating System, which means you will have a clearly defined role, real ownership of your work, and a leader who keeps expectations and priorities clear. You will know exactly what you are accountable for, and you will have the support to do it well.

Kings Energy Group is an equal opportunity employer that values diversity and encourages applications from all qualified and aspired individuals, including those from First Nation, Inuit, Métis, New Canadian, racialized, differently abled and LGBTQ+ communities.

We thank you for your interest, but only those selected for an interview will be contacted.

Pay: $46,000.00-$50,000.00 per year

Benefits:

Dental care
Extended health care
RRSP match
Vision care

Application question(s):

This role includes on-call office support on weekends, on a rotational basis. Are you able to meet this requirement?

Experience:

Fuel Distribution Industry: 1 year (preferred)

Work Location: In person

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/ quality systems coordinator emplois - lloydminster, sk

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