3 meilleures offres (helpdesk specialist, london, on) (à pourvoir)

IT Support Specialist
Voyago —London, ON
- De 45 000 $ à 55 000 $ par an
- 8 Heures
- Service à la clientèle
- Windows
- SharePoint
- Programme d'Aide aux Employés
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il y a 13 jours
Information Technology Support Specialist
Dillon Consulting Limited —London, ON
- De 45 000 $ à 65 000 $ par an
- Temps plein
- Travail hybride
- Service à la clientèle
- Compétences en communication
- Gestion du temps
- Programme d'Aide aux Employés
- Heures d'arrivée et de départ flexibles
Information Technology Specialist – Infrastructure & Operations
ITPS (Canada) LTD —London, ON
- Temps plein
- Expérience en gestion
- Windows
- Scriptage
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IT Helpdesk Administrator
Jonas Software —Markham, ON
College diploma or university degree in a technical field and 3 - 5+ years IT Helpdesk or equivalent work experience.
De 70 000 $ à 75 000 $ par an

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IT Support Specialist

Voyago -
London, ON

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Détails du poste

Temps plein
De 45 000 $ à 55 000 $ par an
Il y a 13 jours

Profil recherché

Service à la clientèle
iOS
Windows
Systèmes de gestion de billets
SharePoint
Diplôme d'études collégiales (hors Québec)
Compétences en communication
Appareils mobiles
Technologie de l'information

Description complète du poste

Voyago is currently hiring a Full-Time IT Support Specialist for an existing vacancy in London, Ontario.

Your Role:

Reporting directly to the IT Manager, this role supports the day-to-day IT operations through the IT Helpdesk.

Please note: this role is not remote and does require you to be onsite in our London Ontario office.

Primary Duties:

Monitor Help Desk for tickets assigned to the queue and process first-in first-out based on Priority
Serve as the first point of contact for internal customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update internal customer status and information
Pass on any feedback or suggestions by internal customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Performs miscellaneous job-related duties as assigned

The salary range for this role is $45,000 to $55,000 based on experience and certifications.

Requirements

Your profile

You posses a College diploma or equivalent in IT related field
You have at least one year of experience in a similar role
You have advanced experience with Windows OS environment, Microsoft 365 and its suite of applications (Teams, SharePoint and etc.)
You have working knowledge of Ticket management platforms
You have experience working with Smartphone and Tablet OS (eg. Android & iOS)
You bring strong technical knowledge, analytical and problem-solving skills
You work well in a team setting
You posses a full G license with a clean drivers abstract
You can provide a clean criminal record search
You have effective communication skills
You are highly organized and able to multitask
You have exceptional customer service skills
You are able to work onsite in our London Ontario location
Monday to Friday; 8 hours/day; After hours on-call rotation.

Benefits

Why work for us?

- We are an Award Winning company
- We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
- We offer assistance in professional development
- As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
- We focus on innovation and sustainable environmental initiatives
- We support the development, work-life balance and well-being of our employees
- We build a supportive corporate culture that encourages diversity and enables our people to flourish.
- We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
- We offer our employees opportunities to build their own experience within a local, global Group.

Sounds interesting? Apply today!

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.

We thank all applicants however only those under consideration will be contacted

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