Join Our Team as an Account Representative (AR) at All-Risks Insurance Brokers!
Locations: London, ON
Employment Type: Full-Time (flexible options available)
Compensation: 50,000"-" 65,000 + commission & renewal incentives
Department: Client Services / Operations
Reports To: Service Team Lead / Operations Manager
About Us: All-Risks Insurance Brokers
At All-Risks Insurance Brokers, located in the heart of London, we pride ourselves on delivering exceptional insurance solutions tailored to our clients' unique needs. Our team is committed to fostering a positive environment where each individual is empowered to excel. We believe in building lasting relationships, both with our clients and our employees by creating an atmosphere of support, accountability, and growth.
About the Role
Are you detail-oriented, people-focused, and ready to thrive in a fast-paced environment? We're looking for an Account Representative (AR) who brings energy, accuracy, and a passion for client service to our growing team. As the backbone of our client experience, you'll support personal and commercial insurance accounts while working closely with Account Executives to deliver exceptional service. If you enjoy multitasking, problem-solving, and making a real impact every day, this could be the perfect fit!
What You’ll Do
Client Service Excellence
Be the friendly, knowledgeable first point of contact for clients via phone, email, or in-person.
Handle requests like policy updates, billing questions, and proof of insurance, all while sharing our unique approach to client care.
Identify opportunities to recommend additional coverage that benefits clients, ensuring they feel fully supported and protected.
Keep the flow of operations smooth by escalating complex issues when necessary.
Policy Processing & Administration
Process policies, endorsements, cancellations, and more, with precision and a keen eye for detail.
Gather and verify documentation before submissions. Accuracy is our mantra!
Collaborate with insurance carriers to secure quotes and confirm coverage.
Maintain organized, accurate, and up-to-date client records. You’ll be the master of efficiency!
Renewals, Remarkets & Retention
Support renewal cycles by preparing documents and diligently tracking deadlines.
Assist in remarketing accounts, comparing quotes and coverage options to find clients the best deals available.
Help clients stay protected and informed, preventing policy lapses and ensuring peace of mind.
Billing & Accounts Support
Manage payments, billing inquiries, and account updates, always putting the client first.
Assist with reconciliations and follow-ups on outstanding balances to maintain financial integrity.
Support reinstatements, cancellations, and deposit processes, ensuring smooth operations at all times.
Compliance & Quality
Ensure all work meets regulatory standards and company policies. Your diligence will help mitigate risk.
Maintain audit-ready documentation to support organizational transparency.
Participate in quality checks and continuous improvement efforts, always striving for excellence.
Team Collaboration
Partner with Account Executives and teammates to deliver seamless service—together, we achieve more!
Share knowledge and support a positive, high-performing team culture.
Step in during busy periods and help keep operations flowing, fostering a cooperative spirit.
What You Bring
High school diploma (post-secondary education is a bonus).
RIBO license (or currently working toward it, an exciting opportunity to grow!).
1–3 years of experience in insurance, administration, or client support.
Strong communication and organizational skills, with an ability to juggle multiple priorities with confidence.
Experience with BMS/CRM systems is an asset.
Why You’ll Love Working Here
A supportive, team-oriented environment where you can thrive.
Opportunities to learn, grow, and advance your career. Our investment is in your future!
Fast-paced and engaging workdays that keep you energized and motivated.
A culture that truly values accuracy, accountability, and, above all, client satisfaction.
Our Commitment
At All-Risks Insurance Brokers, we uphold all applicable employment and human rights standards, including accessibility and accommodation throughout the hiring process and beyond. We believe every candidate deserves an equal opportunity to succeed.
Working Conditions
Office-based role with standard business hours, plus occasional flexibility or overtime during peak periods.
Daily use of computers and communication tools will be part of your routine.
Ready to Make an Impact?
If you’re eager to grow your career in the insurance industry and make a meaningful impact in a team that values excellence, collaboration, and client success, we invite you to apply today. Become a vital part of All-Risks Insurance Brokers South, where your contributions help us deliver exceptional service and support to our valued clients!
*Only qualified applicants will be contacted.
Job Type: Full-time
Pay: $50,000.00-$65,000.00 per year
Work Location: In person
