2 meilleures offres (it support manager, london, on) (à pourvoir)

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Technical Support Manager
Kepler Canada —Richmond Hill, ON
Valid Ontario driver's license and ability to travel within the GTA and Southwestern Ontario for occasional site visits and training events.
De 94 269,72 $ à 136 966,51 $ par an
Postuler rapidement
il y a 2 jours
Supervisor, Service Desk (Onsite)
Compugen Inc —Richmond Hill, ON
Manage incident and request queues, ensuring timely triage, assignment, resolution, and strong ticket hygiene aligned to ITIL practices.
De 65 000 $ à 75 000 $ par an

En vous connectant à votre compte, vous acceptez les conditions d'utilisation, la politique relative aux fichiers témoins et la politique de confidentialité de SimplyHired.

Service Desk Lead - ServiceNow ticketing, ITIL, ITSM, SCCM, Hardware

London Ontario – Onsite

12+ Months Contract

Key Responsibilities

Manage and lead Service Desk and Deskside teams (L1 & L2 analysts)
Handle support across multiple channels: calls, chat, self-help, and email Act as the Single Point of Accountability (SPOC) for Service Desk and Deskside delivery
Ensure training, knowledge management, and skill development for the team Track and report Service Desk performance metrics
Provide hands-on support for infrastructure-related customer issues Perform hardware deployment, including hardware and OS refresh activities
Provide first-level support for printers and MFP devices Manage Intune for mobile device management Support SCCM and deployment activities
Perform patching and vulnerability management Manage device lifecycle (laptops, workstations, monitors, peripherals) from procurement to retirement
Maintain inventory and support IMAC (Install, Move, Add, Change) activities Manage incident, problem, and service request tickets in ServiceNow Develop and maintain
knowledge base articles Track hardware and software assets in ServiceNow Act as onsite IT representative for business users Provide basic audio-visual support in meeting rooms
Deliver monthly reporting on CSAT, DSAT, incidents, requests, and problems, including DSAT follow-ups and action plans Identify and drive continuous improvement opportunities

Required Skills

Experience in Service Desk processes and support Service Desk performance tracking and reporting Strong communication skills (oral and written)
Hands-on experience in resolving infrastructure-related issues Knowledge of ITSM platforms, including ServiceNow

Pay: $25.00-$30.00 per hour

Work Location: Hybrid remote in London, ON