At One Vascular, we are committed to providing the highest standard of comprehensive vascular care to our communities, using the latest cutting-edge technology. With a focus on helping people achieve a better quality of life through premier vascular imaging, advanced techniques, and our network of state-of-the-art clinics, we strive to set the standard for vascular care in a setting that offers comfort, confidence, and patient satisfaction.
We are actively recruiting an organized, service-driven Clinic Lead for our London, Ontario location. This role combines patient-facing responsibilities with leadership of the administrative team. The Clinic Lead ensures smooth day-to-day operations by delegating and monitoring tasks, directly supporting physicians and technologists, and overseeing administrative team functions across scheduling, coordination, and workflow management.
Clinic Lead – Job Responsibilities
Leadership & Team Oversight
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Provide day-to-day supervision of the administrative team, ensuring all clinic tasks are completed accurately and efficiently.
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Delegate responsibilities to Medical Office Administrators (MOAs) and monitor task completion.
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Generate and approve admin staff schedules, timecards, and vacation requests in alignment with clinic needs.
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Serve as the primary point of contact for the administration team, providing guidance, mentorship, and conflict resolution.
Clinic Operations & Coordination
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Collaborate closely with physicians and other providers to coordinate clinic schedules.
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Oversee patient scheduling to optimize provider time, procedure room utilization, and patient flow.
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Ensure incoming referrals are triaged appropriately and outgoing referrals are tracked.
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Maintain clinic readiness by overseeing inventory levels, equipment maintenance, and supply ordering.
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Support compliance with organizational policies, confidentiality standards, and PHIPA requirements.
Patient & Physician Support
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Provide high-level support to patients, addressing complex scheduling, procedure, and payment-related inquiries.
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Ensure patient records, requisitions, and consent forms are complete and accurate.
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Coordinate directly with physicians and technologists to resolve scheduling conflicts or urgent operational needs.
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Promote patient satisfaction by ensuring a professional, compassionate, and efficient experience throughout their care.
Administrative Duties & Reporting
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Oversee utilization of the EMR system, ensuring accurate data entry, requisition processing, and form generation.
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Support reporting by providing operational data on patient volumes, procedure scheduling, and workflow efficiency.
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Ensure staff compliance with clinic policies, administrative procedures, and quality standards.
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Report regularly to the Director of Administration on clinic operations, staffing performance, and workflow challenges.
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Escalate and collaborate with the Director of Administrationin circumstances such as:
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Staffing shortages, attendance concerns, or performance issues.
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Requests for policy clarification or guidance on new procedures.
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Escalated patient complaints or service recovery issues requiring leadership involvement.
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Operational disruptions such as EMR issues, equipment failures, or supply chain problems.
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Strategic planning around clinic efficiency, staffing models, or administrative training needs.
Qualifications & Skills
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Minimum 5 years of administrative experience in a healthcare setting, with at least 1 year in a supervisory or lead role.
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Strong leadership, delegation, and organizational skills.
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Exceptional communication and customer service abilities, with the confidence to support both patients and staff.
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Proficiency with Microsoft Office 365; experience with Accuro or similar EMR systems preferred.
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Solid understanding of PHIPA and the importance of patient confidentiality.
Who Are You?
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A confident and approachable leader who motivates others through teamwork and accountability.
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Proactive and resourceful, able to anticipate and resolve operational challenges.
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Compassionate and patient-centered, with a strong belief in delivering exceptional service.
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Dedicated to supporting both physicians and colleagues in a collaborative, respectful environment.
One Vascular is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. If you require accommodation during the recruitment process, please let us know.
