1 meilleure offre (front desk manager, manitoba) (à pourvoir)

Guest Services Manager
The Hotel at Falcon Lake —Falcon Lake, MB
- À partir de 55 000 $ par an
- Temps plein
- Hôtel
- Gestion d'équipe
- Sens de l'organisation
- Heures d'arrivée et de départ flexibles
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Guest Services Manager

The Hotel at Falcon Lake -
Falcon Lake, MB

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Détails du poste

Temps plein
À partir de 55 000 $ par an

Profil recherché

Tenue de dossiers
Expérience en hôtellerie et hébergement
Multilingue
Traitement des plaintes
Expérience en services aux clients d'hôtel
Gestion d'équipe
Service à la clientèle
Orientation axée sur le service à la clientèle
Sens de l'organisation
Réception
Standard téléphonique
Service aux visiteurs
Étiquette au téléphone
Résolution des problèmes de la clientèle
Interaction avec les clients

Description complète du poste

Job Overview

We are seeking an energetic and dedicated Guest Services Manager to lead our Guest Service operations and ensure an exceptional experience for every guest. In this vital role, you will oversee daily guest interactions, manage a dynamic team, and uphold the highest standards of hospitality and customer service. Your enthusiasm and leadership will create a welcoming atmosphere that encourages guest loyalty and reflects our commitment to excellence. Multilingual abilities and hotel experience are highly valued to help connect with diverse guests and streamline service delivery.

Duties

Supervise front desk staff to deliver outstanding guest services with professionalism and warmth
Manage multi-line phone systems, ensuring prompt, courteous, and efficient communication with guests and internal teams
Oversee check-in and check-out procedures, ensuring accuracy and smooth flow of operations
Handle guest inquiries, complaints, and special requests with a positive attitude, resolving issues swiftly to maximize satisfaction
Coordinate with housekeeping, maintenance, and other departments to meet guest needs promptly
Maintain detailed records of guest interactions, reservations, and service requests for quality assurance
Support multilingual guests by providing bilingual or multilingual assistance to enhance their experience

Skills

Proven experience in hotel front desk or hospitality management roles
Strong customer service skills with a friendly, approachable demeanor
Excellent phone etiquette and communication abilities across multiple channels
Ability to manage multi-line phone systems efficiently in a fast-paced environment
Bilingual or multilingual proficiency to serve diverse guest populations effectively
Knowledge of guest services operations, including reservation systems and hospitality standards
Exceptional organizational skills with attention to detail in record-keeping and task management

Join us as a Guest Services Manager to lead with energy, foster memorable guest experiences, and be a vital part of our vibrant hospitality team. Your enthusiasm will inspire others while your expertise ensures every guest leaves satisfied!

Pay: From $55,000.00 per year

Benefits:

Flexible schedule

Work Location: In person

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Guest Services Manager

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